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JibJab

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Illinois
1 review
0 helpful votes
Follow Shannon M.
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Fun!
June 6, 2016

I like making the JibJab e-cards for friends and family for special occasions. My only suggestion is to make the mouth part easier to edit as some of mine look like mustaches instead of an open mouth. Thanks!

Date of experience: June 4, 2016
North Carolina
1 review
0 helpful votes
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Fun but perfect
December 13, 2016

This is a fun outlet for sharing laughter with family and friends. While the process is pretty simple there is no "back button" in the process to make a change and therefore you have to start over to make a change.

Still love it and have recommended jib jab to others.

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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Impressive customer service
January 9, 2018

Very impressed with the immediacy of the response to my query re cancelling a paid subscription. A straightforward business transaction well managed with a polite manner, no judgements. A pleasure to do business with. Thankyou very much.

Date of experience: January 7, 2018
New York
1 review
0 helpful votes
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Good Customer Service
June 28, 2016

Wanted to buy a single card but instead was charge for a reoccurring yearly subscription. I was initially very annoyed however once I contacted costumer service they were very helpful and responsive in issuing a refund!

Thank you!

Craig

Date of experience: June 26, 2016
Georgia
1 review
0 helpful votes
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Excellent Service
July 13, 2017

I wanted to cancel my auto-renewal and subscription. At first, it was readily available how to do this on the website. I started to think that it was going to be "buried" on the site somewhere. When I found how to do it (it wasn't buried at all), I submitted a request and was told it would take 3-5 days to process. I received an email from a living, breathing human being indicating that the refund was processed. I love the fact that I didn't have to worry about whether or not it was taken care of! I feel convinced that JibJab is a quality online company! I love it!

Date of experience: July 11, 2017
Canada
1 review
0 helpful votes
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Customer Service
December 29, 2018

These guys are amazing, fast and take the time to go the extra mile to fix a billing issue. I was on the auto renewal and they managed to issue a refund although their site says no refunds. Thanks jobjab team

Date of experience: December 29, 2018
North Carolina
1 review
0 helpful votes
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Fantastic!
October 18, 2016

I have been a loyal JIBJAB customer but recently upgraded my membership. I couldn't be happier and sorry I didn't do it sooner. I recently sent several cards to my family which they shared with friends... and they are still laughing.

Date of experience: October 16, 2016
North Carolina
1 review
0 helpful votes
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Good Fun!
April 6, 2017

This is a great service! Can't beat it for the small membership charge. The response and the laughs you get by far cover the costs. The only thing I would hope for is being able to edit the loaded head shots without having to remove and re-upload the picture.

Date of experience: April 4, 2017
GB
1 review
0 helpful votes
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Very good but could be better!
April 27, 2017

In the video I chose (Tequila) I watched the video through first and saw 5 blank faces. The video starts with the barman pouring a drink then the dancing starts. It would be really helpful if the blank face version had the faces numbered. Then when you cast the video with your 5 photos, you can choose which face to use for particular bits of the video. I was really pleased with the finished video but that was more luck than judgement!

Date of experience: April 25, 2017
GB
1 review
0 helpful votes
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It made my friend laugh
January 23, 2017

My friend was abroad for his birthday so an e-card was the perfect way to say happy birthday. He had recently had a gallbladder operation so the birthday wishes from the JibJab gallbladder was perfect.
My friend laughed and so did we.

Date of experience: January 21, 2017
Ohio
1 review
0 helpful votes
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Stop payment renew
October 31, 2017

I never realized that my Jib Jab account was auto renew. When I closed my credit account I had a new payment due. I contacted Jib Jab Help and they took care of the problem. Even though I should have realized what had happened! Thank You Jib Jab!

Date of experience: October 29, 2017
California
1 review
0 helpful votes
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First Timer
February 22, 2017

I loved the one which was sent to me and I thought there would be more like it (there weren't). I wanted to send Valentine's to my daughters but none were appropriate. Not enough of a range of choices or option to create/influence a card. However, there are lots of fun choices which i will continue to use.

Date of experience: February 20, 2017
California
1 review
0 helpful votes
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All about that Bass
October 6, 2016

Really funny, my sister loved it! Birthday surprise. Only one issue, the first frame of the video showed a different face than the one I created. It appeared that way only on my mobile phone, not on emails from the computer. Really strange. It also didn't start with the normalJibjab circular intro.

Other than that, It was a big hit.

Date of experience: October 4, 2016
North Carolina
1 review
0 helpful votes
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You made me look good!
May 22, 2016

The recipients of my ecards loved them. It was very easy to create them. My only challenge was I wanted to create multiple cards and download them, but I couldn't figure out how to create a card, and then go back and create more before going through the payment process for downloading. This may not be possible but it would have made things easier rather than paying for downloading each one at a time.

Date of experience: May 19, 2016
New Jersey
1 review
0 helpful votes
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Almost there
May 21, 2016

I had difficulty with two areas. One- getting the mouth to align... though I love the ability to preview. Two uploading photos did not seem to give me much choice where to select from like Google photos. I was able to take a photo of a photo with the webcam... so I made that work. The recipient loved it. Thanks

Date of experience: May 17, 2016
New Hampshire
1 review
0 helpful votes
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Jib Jab Review
June 30, 2017

Overall, I am satisfied with the ability to easily create video greetings for my grandchildren using their photos. However, I wish that I could edit existing photos without having to play with them on my computer files and then re-upload them.

Date of experience: June 28, 2017
GB
1 review
0 helpful votes
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Mistake
December 8, 2020

I had money taken for renewal that I knew nothing about. When I found out, I got in touch with JibJab. They were very helpfull specially Robert who sorted everything out, cancelled everything, and refunded my payment. Thank you Robert and JibJab. Hope you all stay safe, have a very merry Christmas and a happy and better 2021. Thank you.

Date of experience: December 8, 2020
Georgia
1 review
1 helpful vote
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A fun site that would not work for me.
August 6, 2017

It was a fun experience until I tried to send it! Site said it had posted to Facebook when in fact it had not. Floating around in cyberspace, I guess. I tried again and again Checked everything I could. Still would not work. Gave up and requested a refund.

Date of experience: August 4, 2017
Wisconsin
1 review
0 helpful votes
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Unable to create videos!
December 30, 2016

I have tried so many times, my account continually asks me to Upgrade, even tho I have already paid for an account. I have tried everything that the emails you have sent me have told me to do. Please refund my money!

Date of experience: December 28, 2016
GB
1 review
0 helpful votes
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Very Happy:-)
November 3, 2016

I have used JibJab for a few years and found it great fun. I had my renewal on auto payment taken after deciding to cancel this year (as the kids are all grown up;-( I contacted JibJab customer services and they couldn't have been more helpful and friendly. Thanks Taylar and Alessandra for making this so pain free:-)

Date of experience: November 1, 2016

Overview

JibJab has a rating of 3.1 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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