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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Awesome - easy to navigate and create. Lots of choices.
While the price is reasonable, Jib-Jab should put their online cards out there for individual sale instead of or in addition to the annual subscription. You know as well as I do that an annual subscription is just a way to snag people into a recurring arrangement and you are hoping they will forget about it and never cancel it. It is pretty deceptive.
Everyone got a kick out of Christmas cards so far!
Very Fun! Wish I could put as least one more person in the holiday cards.
I cannot download one video for some reason. I see the "Download" button that I used successfully for my other 8 videos, but the link won't work for one. I tried ordering the video again just to download it, second link inactive as well. I don't have time to wait 2 days for customer service to respond, and it's very frustrating that there's no way to reach a live person to resolve. Christmas party tonight, so I'm just out. Big downside to a fun product/service.
A friend got me started after her cute Christmas video... it was nothing but laughs from then on.
My customers and friends thoroughly enjoy and continually want to see the next masterpiece.
JibJab is easy to use and has a good variety of animated ecards to choose from
The videos are funny, just trying to learn the ropes and the best way to send them to multiple people...
It would be great if you had more variety using real people and also options for big teams. Year after year I look forward to improvements but see the same old templates.
I had tons of trouble uploading photos, videos that said they were publishing that just got frozen and never did anything.
Also, this isn't a child friendly app... Unless you want your 4 year old turned into a striptease dancer (yikes)! I wish there were a child version, she loved making herself into Santas elf and going on a sledding race!
I am one of the least technical people there is but I found JibJab to be very easy to use. It is as easy a program to use as are the fun results!
Jib Jab so much fun. It is great for the whole family.
So much fun making cards and videos to send to friends and family on holidays and birthdays
After viewing the video, I've decided JibJab is not for me. I simply did not like the available videos or the video I chose.
This video was perfect for our family - we love Mexico and it's music and fun. All five of us were happily represented. Our friends giggled and smiled and that was our intent. One small thing - one of the five characters was not featured quite as much as the others and it would have been nice to have it just a little more balanced.
I can't believe that I hesitated in paying the small cost for this terrific service. No, it's not free, but it's worth every penny as compared to the free cards online. All are fun, everyone loves receiving them, and we like sending them. Lots of laughs, little effort. All good.
We laughed and laughed and watched them over and over. The friends that I included enjoyed the laugh and thought it was a great comic relief. Great cards!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)