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JibJab

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Louisiana
1 review
0 helpful votes
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Great Experience
August 22, 2016

I love JibJab and have sent numerous cards to friends and family the past few years- all hilarious and well received. However this month I find myself in a different set of financial circumstances due to the recent flooding in my area and felt I should cut back on unnecessary expenditures in order to be able to assist those in need. My yearly payment had already been deducted by the time power was back on and I had an opportunity to call customer service.The representative who took my call immediately took care of that by refunding my payment. He was kind, considerate, and extremely helpful and I greatly appreciated his assistance. Thank you JibJab!

Date of experience: August 20, 2016
Australia
1 review
0 helpful votes
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Excellent easy to use program.
December 12, 2016

I have been using Jib Jab ever since its arrival but some how this year I lost my subscription, so I have subscribed again. I am very happy with the program, it has so many cards to choose from and is so easy to use. The service is great, you have never missed sending any of my cards on time & my friends tell me they really love receiving them. So please keep up the good work... Daphne..

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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Scammy Business Practices
October 6, 2016

Be careful, JibJab has set up their payment screen to make it seem like you're only going to pay a couple bucks but you are actually paying for a year subscription, on a recurring basis. So you cancel your sub right away but it's not even clear if you have cancelled or not.

I'm sure there is some small print that says you are about to pay 20$ and not 1.60$, but it's easy to get confused. If this product is so great, why would have you to obscure the true cost? Why would you not make it obvious if you have cancelled your sub or not?

JibJab just tries to milk 40$ out of each customer because they know no one will ever need more than 1 or 2 of their "okay" video cards.

Date of experience: October 4, 2016
Florida
1 review
0 helpful votes
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Auto renew suprise
January 16, 2018

Watch out! 1 year after you engage this company they will auto renew you for $18 and when you go to their site it's obvious that a request refund is up front. They know a percentage of people will simply overlook the charge. Chit holes!

Date of experience: January 14, 2018
Alessandra S. JibJab Rep
over a year old

Hi Doug! Please send an email to help@jibjab.com and we will be happy to help.

Oregon
1 review
0 helpful votes
Follow Lisa D.
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Every year we make a family Christmas card through JibJab, and share it on Facebook. I purchase my own copy to download and keep. It brings joy not only in the current year, but also looking back on years past.

Thank you, JibJab. Keep up your awesome, creative work!

Date of experience: December 27, 2016
Pennsylvania
1 review
0 helpful votes
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Your original customers
September 3, 2016

I live the site and fun of it all especially as it has improved continuously since day 1. Yet I feel your pioneering original customers should have a fixed forever original "gratitude rate"; the first ever membership price. Thank you

Date of experience: September 1, 2016
Denmark
1 review
0 helpful votes
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Great idea and SO funny!
January 11, 2017

Great way to send your greetings and always make people laugh!
Doesn't take long to make and at the same time it's fun to do!
Only just begun, so I look forward to see if there are enough changes made/new choices (would love to find Stevie Wonder's Happy Birthday...)!

Date of experience: January 9, 2017
New Mexico
1 review
0 helpful votes
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Robert's-Bari's first rating
January 19, 2017

I love humor! Especially bizarre types. I don't seem to find the time or energy to sit down with pen and some kind of paper and jot off an appropriate message. We'll see how you stand with me next year!

Date of experience: January 17, 2017
Iowa
1 review
0 helpful votes
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Easy to use
January 29, 2017

I know enough about computers to be dangerous, but i didn't have many issues downloading pictures and setting everything up. One issue is the playback is choppy if you don't let the video download over a few minutes first. The wifi is fast here, so the problem isn't that.

Date of experience: January 27, 2017
Florida
1 review
0 helpful votes
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Fun way to say happy birthday.
June 7, 2017

Funny ways to make someone laugh. My mom always loves these e-cards. It's a great site. The birthday options are limited, and don't change. After using them all for a few years, would be great to get some new options.

Date of experience: June 5, 2017
GB
2 reviews
0 helpful votes
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No quibble refund
March 17, 2016

I was notified that a repeat annual payment had been made from my account.

I did not want to renew my account so I emailed the helpdesk, received an email back saying it was refunded straight away!

No quibble, no hard sell, just excellent customer service

Thank you JibJab!

Date of experience: March 17, 2016
Texas
1 review
0 helpful votes
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Customer service is real, and responsive!
April 18, 2016

Had a question to resolve and left an e-mail not expecting a response or a positive resolution that happens often with so many 'blind' e-mails. Well, forget that. JibJab customer service is fast, prompt, on target and exactly what you would hope for. Timely resolution to my inquiry, really neat reply and I could tell they cared about me as an individual customer. Thanks so much! I will recommend you all to everyone I know!

Date of experience: April 18, 2016
GB
1 review
0 helpful votes
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Expensive
June 22, 2017

Experience and product was brilliant, however being tied into an annual subscription, and not having a monthly option was something I felt very annoyed about. So my overall view of JibJab was compromised by this inflexible, money grabbing subscription model

Date of experience: June 20, 2017
California
1 review
0 helpful votes
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Outstanding site.
May 18, 2016

I've been using JibJab a few months and have nothing but good things to say. I had one small glitch (not their fault, mine) and they resolved it quickly and very professionally. Well worth the money, and easy to use.

Date of experience: May 16, 2016
GB
1 review
0 helpful votes
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No a happy bunny
December 14, 2016

Very original and funny, however found difficulty loading photographs as no instructions to help you through the procedure. Also found out after arranging message that unless recipient has up to date Adobe unable to open message, so all for nothing

Date of experience: December 12, 2016
California
1 review
0 helpful votes
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Super cute but could not get it to post
December 14, 2016

JibJab is really cute, but I could not get it to post on facebook. I tried a number of different routes. I was also charged 18.99 for an annual fee but the advertisement said they were having a sale and it would be $1.50. There must have been fine print somewhere that I completely missed but a day later, I was charged. So I probably won't use this again.

Date of experience: December 12, 2016
Idaho
1 review
3 helpful votes
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I signed up so I could create some fun things for a work party (they were a big hit!). I forgot that I was on "auto renew" and didn't discover the billing until a month or two later. I contacted customer support and they refunded the full amount, no questions asked. I'm sure I'll find a reason to use JibJab again. It's totally worth paying for!

Date of experience: March 11, 2019
California
1 review
0 helpful votes
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Unable to send after cutting and pasting.
January 12, 2017

It has been three years since I last used Jib Jab, it was a lot more fun, and I think easier to post and send. Not sure I would want to stay at Jib Jab. I feel like I just wasted my money. Where did all the year end shows go? You stopped doing that in 2014, and there isn't anything really new.

Date of experience: January 10, 2017
Maryland
1 review
0 helpful votes
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I recently contacted JibJab, with a billing concern. Dean responded to my concerns and took care of everything. He responded quickly and professionally, and responded with a follow-up email explaining how the situation was resolved. Excellent customer service!
I really enjoy making JibJab cards. Dean's great service and assistance has made it even more enjoyable! 5 Stars!

Thank you very much Dean, and all involved!

Best regards,
Michael Murphy

Date of experience: November 5, 2018
Australia
1 review
1 helpful vote
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Made a few video cards and Laughed so much I had to have a lie down. Easy to use. My three year old grand daughter was using it to make her own inappropriate videos.
I would prefer a higher annual fee and be allowed to copy the video instead of a pay per copy. Also, automatic payment renewal is a big turn off for me. Yours is the only site where I have submitted to this sort of charge.
I think what you do is great and good value.

Date of experience: July 16, 2016

Overview

JibJab has a rating of 3.7 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
164
value
182
shipping
54
returns
60
quality
154
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