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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Florida
1 review
0 helpful votes
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Well done
December 29, 2016

Making a holiday video starring me was pretty straight-forward and easy to share. Got a lot of laughs.

Date of experience: December 27, 2016
New Jersey
1 review
0 helpful votes
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These Re great te. H people, tireless I. Their desire to help. Two thumbs up!

If I had three thumbs it would be three thumbs up

Date of experience: December 27, 2016
Vermont
1 review
0 helpful votes
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Suggestion
December 29, 2016

The whole concept is very cute... but I am looking for more that would be family friendly and not so suggestive. I have grandchildren who got a kick out of the one I sent their dad for his birthday and it happened to be the cleanest for children to view that I could find. I would be sending many more if they were more family and age appropriate. Thank you

P.S. I have several nephews (4) that are very talented ink sketch and drawing artists, as well as, a Printmaker. Also, excellent at captions with humor!

Date of experience: December 27, 2016
Montana
1 review
0 helpful votes
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Everyone loved it!
December 29, 2016

I don't know when I've laughed so hard. This is a wonderful way to make people laugh! So many selections of cards for different holidays. Thanks for making my Christmas so much fun!

Date of experience: December 27, 2016
France
2 reviews
0 helpful votes
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Génial
Superbes et je suis très content pour vous

Date of experience: December 27, 2016
Minnesota
1 review
0 helpful votes
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Fun e-cards
December 29, 2016

Not being real computer savvy, I had to try several times to make my "card", but figured out the process and had fun with it..

Date of experience: December 27, 2016
Illinois
1 review
0 helpful votes
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How JibJab works and its fails.
December 29, 2016

The instructions are easy enough but the videos load poorly or the faces do not line up as you desire. And there is. A cost to download your creations: double dipping not good.

Date of experience: December 27, 2016
Texas
1 review
0 helpful votes
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Loving it!
December 29, 2016

I got this when I saw a cute Christmas card on Facebook. My granddaughter and I spent 2 hours Saturday doing things, and I did some more today. Great fun, easy to use, and quite addictive!

Date of experience: December 27, 2016
Georgia
1 review
0 helpful votes
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I recently joined jibjab and have been creating musical dancing cards for friends and family on facebook. They love it and get a kick out of the dancing.

Date of experience: December 27, 2016
Kentucky
1 review
0 helpful votes
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Too much fun
December 29, 2016

What fun without any stress. Loved the laughs and smiles JibJab created with my silliness.

Date of experience: December 27, 2016
Texas
1 review
0 helpful votes
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Fun!
December 29, 2016

I first received a Jib-Jab card from my oldest son. I got hooked. I became an active member. Easy to use, fun to watch and share.
I suggest e-cards for April Fool Day and other similar celebrations

Date of experience: December 27, 2016
North Carolina
1 review
0 helpful votes
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$4.99 is too much to charge for downloading a card. Ridiculous and a rip-off scheme. Lower your price to 1.99. I will not recommend you to anyone until then.

Date of experience: December 27, 2016
Louisiana
1 review
0 helpful votes
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Love jib jab
December 29, 2016

Every year we make your videos for our Christmas party starring 50 elderly people. It is an absolute hit they love seeing themselves dancing in the videos.

Date of experience: December 27, 2016
West Virginia
1 review
0 helpful votes
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Not what I expected
December 29, 2016

Our family loved the christmas/snow versions and decided to buy it for the year. I assumed the birthday section would be just as fun to send cards to family throughout the year... disappointed in the selection. I guess I should have looked beforehand. But the thing that annoyed me the most was they want an additional $$$ to download and save each video. Wouldn't that just come with the yearly fee I paid?

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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Happy experience
December 29, 2016

I first used Jib Jab a few years ago and found it very amusing and was happy to see that you're still around. I've had fun this year making funny videos for a few friends and family. Have had a very positive response from those who's photos I Hi-Jacked to make the videos. Mostly hilarious results and comments. Not one person was offended.

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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Fabulous
December 29, 2016

Very nice for Christmas cards. Got great music for the season.

Date of experience: December 27, 2016
Arizona
1 review
0 helpful votes
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Spectacular
December 29, 2016

Great way to send a special greeting electronically.

Date of experience: December 27, 2016
Poland
1 review
0 helpful votes
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I pay and and I must pay for download my film this is not satisfaction

Date of experience: December 27, 2016
Virginia
1 review
0 helpful votes
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.
December 29, 2016

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Date of experience: December 27, 2016
Australia
1 review
0 helpful votes
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More
December 29, 2016

I love Jib Jab, but i would like to see a few more choices to choose from.

Date of experience: December 27, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA