Just love the suggestions toward real life these cards can convey. Tango? Yes, we can! Charleston? Yes, I can! Nudge my partner! You bet!
Now days customer service is a thing of the past. Not at Jib Jab! Best customer service I have experienced in a Coon's Age!
Tried all tips and could not download photos. Viewed the help video - no luck - video pretty bad. No return from email request for help.
We are not very creative, so this gives s a way to to make our friends & family a special greeting. We love it.
I had so much fun making a video birthday card for one of my friends that I will be using JibJab from here on out for all my special occasions!
The process and selection were great. Had no problem selecting a card, customizing and scheduling delivery.
As a free-member, I kept being sent emails promoting new video clips I could customise and use, yet every time I tried to use them, I'd get so far with it (after spending a LONG time selecting, uploading and setting-up each, separate face), but then find I could progress no further without paying-up for a 'full' membership, at which point I would abandon the whole project in disgust.
This, last time, forgetting the trials of my previous attempts, I had another go, believing (I'm sure it said somewhere) that I could complete this particular project as a 'free' member as long as I paid for the individual video to be completed and downloaded at the end.
After almost an hour of repeated attempts to finish the video that always ended in excruciatingly frustrating failure, I finally 'bit the bullet' and paid you for a 'full' membership, after which, as if by magic, the video was easily completed in the way it should have been before.
What did I then find? I found that, in order to download the video for my own, personal use, I had to STILL pay a one-off, extra fee in order to do that!
I feel as though I have been well and truly conned by you! Not only have I had to shell-out and pay for a year's full membership (automatically renewed at that - so I've got to be on the ball to cancel myself if I don't want to pay again next year!), but I'll still have to pay again for every new video clip I customise with you in the future, if I want to download and have full control over how I distribute it.
I do not like the way you operate. As far as I see it, you deliberately mislead people into paying twice, and it leaves a bad impression on your clients' attitude towards you. You should either charge for full membership and then allow free downloads during the operational year, or else allow people to finish customising their videos in a free account, then have them pay to download each one individually - not BOTH, like you are doing!
BAD Show, JibJab!
I have tried to access my account and it won't allow me to use the password or even the email address that I used to sign up.
Love it. I wish there were more choices and subject. Plus it would be good to have more options for how many people to have in them.
I had an issue, and JibJab customer service responded IMMEDIATELY, and took care of my concern. I could not have asked for a better customer service experience.
All of the people we sent this card to, really, really enjoyed it... full of laughs! We are sending some more out in the very near future.
Easy to make and very funny! Made one for our work Christmas party and it made our night. Look forward to making lots more throughout the year
Confusing. Unable to get mouths correct. Was not clear how many jib jabs I was entitled to. Did not input all my contacts. Not an easy process.
Once again I'm embarrassed by the tremors in my hands. It makes it very time consuming and difficult to make the selections and then make them work.
Everytime I wanted to share my jibjab, it would cost me money. I thought I was paying a nominal fee, but I ended up with another fee.
I am new to Jib Jab and saw some thing I needed help with... upset that in order to download my videos I have to pay additionally..
On JibJab you can always find a lot of fun and something to bring a smile to faces of your friends!
The quality of e-cards is extra-high!
Overview
JibJab has a rating of 3.1 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members