jetBlue has a rating of 1.9 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about jetBlue most frequently mention customer service problems. jetBlue ranks 191st among Plane Tickets sites.
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I've been flying JetBlue for years. The flights are rarely delayed, the flight attendants are very friendly, and the tickets are fair price. You also get to watch TV on these monitors in front of you. They also provide a variety of food, including food for those with dietary restrictions (veganism, vegetarianism, etc). JetBlue is a great company and I would recommend flying with JetBlue.
February 20,2024 flight, Boston to Richmond. D.E.I. Hire "getting her nails did" instead of doing her job. JetBlue has really really gone downhill. From their changed ridiculous carry-on bag fees, down to the lower quality of staff they hire nowadays, they're just on a serious spiral downward. The JetBlue employee at our departure gate literally shut the jetway door in the face of my seven year old daughter and me exactly 15 minutes before the departure time, and she had the gall to tell me she couldn't let us on our flight because "we close boarding 15 minutes before departure, nothing I can do to help you". Meanwhile, the plane was right in front of me and my child, and they hadn't closed the door to the plane and the jetway was still attached. It was pretty clear the gate lady simply wanted to leave the area and be done. They had made check a single carry-on bag because JetBlue is doing this absurd marketing plot with carry-on fees, so my checked bag was on the original flight already.After 45 more minutes of waiting in a customer service line, they said the best they could do was make me wait six hours at the airport with my child for the midnight flight. So, at the end of another six hours of sitting at an airport, for no other reason than the original gate employee "wanted to get her nails did", I had to track down my bag that had arrived the destination 6 hours earlier, which was another ordeal full of bad employees. Terrible.
We recently flew "business" class and I say that with a laugh. From White Plains, NY to St. Petersberg, FL - RT. We were surprised to find out that a free bag of chips and a soft drink constituted the nourishment for the entire flight. If you want to see the videos expect to have to buy the headdset. You are cold- need a pillow or blanket- sorry they are for sale now!
On our return the weatherman projected that there "may" be snow, so our flight was cancelled. We were not notified. Another passenter in the waiting room noticed us and told us. Once we went up to the counter we had to try to reschedule ourselvesright away because even thought it was 9pm these days the airline would not put us up at a hotel over night!
JetBlue used to offer great prices and uber-comfortable human- size seats. Now, pricing is in line w/ all the rest (and, we are learning why-collusion), and seats have been changed to the narrow squeeze found in the other "Big Boy" carriers. Buying "extra room" only buy you the ability to drop your tray table without slicing your gut (just like the others), not any normal size width in a seat.
So, sorry JetBlue, you are no longer my first stop when shopping for flights, you are just part of the ordinary (and miserable) pack.
I prefer Southwest to JetBlue because JetBlue consistently has had higher prices and the service is the same
Once they were great, then they were fantastic, then they were bad, now they are average. The only redeeming quality that they have is great seats. Their awards program is the pits. I no longer bother with it.
Delays? Part of their "service". They like to keep you waiting. Thus they hope to make themselves more desirable.
Jet Blue is good if you just want to get there. There prices are great, but you have to sacrifice somethings, and they don't go everywhere I need to go
Trust worthy, but is just a bit complicated. If you are flying within the country just use this company is worth it!
JetBlue offers flights to 90+ destinations with free inflight entertainment, free brand-name snacks and drinks, lots of legroom and award-winning service.
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