• Jeffree Star Cosmetics

Jeffree Star Cosmetics

Is this your business?

Overview

Jeffree Star Cosmetics has a rating of 2.7 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jeffree Star Cosmetics most frequently mention customer service problems. Jeffree Star Cosmetics ranks 494th among Beauty Products sites.

  • Service
    19
  • Value
    20
  • Shipping
    19
  • Returns
    13
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
6
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I received a broken product and customer service has been terrible.
How would you rate Jeffree Star Cosmetics?
Top Positive Review

“The best lipstick.”

Ellen M.
2/11/23

Iam glad that I tried Jeffrey Star lipstick and eyeshadow. It is so beautiful. Very pigmented and true to its color. Keep up the good work.

Top Critical Review

“Blue blood pallet”

Beonca L.
8/23/23

I had got his blue blood pallet as a gift. His pallet broke me out, gives me a rash each time I use it. I have never in my life broke out from makeup. I been doing makeup for years. This is ridiculous. I love the pallet it's very pretty. However I should not be getting a rash.

Reviews (65)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (24)
Thumbnail of user jackiem521
1 review
0 helpful votes
November 25th, 2021

I bought 2 supreme gloss lipsticks and an eyeshadow. The glosses were nothing like the colours in the pictures. They were meant to be a mauve pink. They are a brown colour. The eyeshadow is a nice colour but the colour isn't very pigmented, I've got £1.50 eyeshadow that are more pigmented. There's too much packaging on the eyeshadow. The box and plastic are big and the eyeshadow is tiny.

Tip for consumers:
Don't rely on the pictures of the glosses for colour

Products used:
The eyeshadow. The glosses aren't my colour

Value
Shipping
Returns
Quality
Thumbnail of user jennifers351
12 reviews
5 helpful votes
April 3rd, 2017

I did like his eye shadow, the lip stick is dry and flaky I have my own proof. The high lighter ice cold is great but his formula is not consistent at all. The princess cut is hard as a ROCK. You have to scrape it with your nail to get any pigment. His service is horrible rude and disrespectful. I regret even ordering off his site if ever do again, will go to beauty lish

Thumbnail of user lanab33
8 reviews
1 helpful vote
November 17th, 2018

I really like this cosmetic! It is one of my favorite brands. I very like their eyeliner and mascara. I ordered many times and every time I wonder that there are moderetive price and products of high quality. But I don't like delivery, I waited for my parcel very long.

Thumbnail of user keishar6
2 reviews
3 helpful votes
December 2nd, 2016

I ordered the ice cold skin frost, and I was actually very concerned that I ordered off a fake website for a second. It doesn't match any of the swatches for it that I've seen, however it is super pigmented. I feel like they sent me king tut or maybe a different gold one in the wrong box. The shipping was fast and came in a bright pink box, and like I said it is super pigmented, so I will be keeping it anyways.

Thumbnail of user gabrielleo
14 reviews
33 helpful votes
August 25th, 2016

Jeffree Star has a lot of liquid lipsticks in loads of amazing shades and is constantly bringing out new products and shades. I decided to get a liquid lipstick in the shade 'unicorn blood' to try for myself because I read a lot of mixed reviews, the colour is amazing and the liquid lipstick smells nice. I ordered from him on the 19.07.2016 and the package came really quickly, in about 6 days. The packaging was cute, it was a brown box with the logo on it and once opened the product was protected by pink bubble wrap, the packaging from the product itself is adorable. I didn't have any problems with the delivery or the product, although I wasn't too keen on paying $10 for shipping from the US to the UK I will definitely buy more of his products and I can't wait to see what he comes out with next!

I gave three stars for the shipping fee and because a lot of his products were sold out so didn't actually have that much choice in the end

Tip for consumers:
You might need to constantly check the site to see if the product you want has been restocked because a lot of it gets sold out quickly

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

My makeup brand JEFFREE STAR COSMETICS is NOW available!

How do I know I can trust these reviews about Jeffree Star Cosmetics?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Jeffree Star Cosmetics?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business

Related forum posts

I haven't had much luck ordering blindly online, especially foundation. I'd like to be...

What are your favorite cruelty-free makeup dupes?

I'm looking for cheaper, cruelty-free versions of higher end products.

Why are cruelty-free products important to you?

Can you share why cruelty-free products are important to you?