In knew this website was fake as soon as I started to take a look around.
Things like ultra low jean prices, no business address/telephone number listed and a rubbish command of the English language when communicating with their sales reps via the live chat box (interestingly, every rep seems to be called Angela!).
I thought I'd test the live chat reps with some questions and found their answers were all lies or if they didn't want to answer a question, you were just left hanging in the chat room. I can't understand how companies like this get away with ripping people off and are not shut down. I'm guessing True Religion don't want the hassle/money cost of suing counterfeiters and the China government just want to see profits roll in to its country. Don't fall for the slick picture website and trust your gut instinct. If something feels dodgy, then it is. Avoid at all costs!
I purchased a pair of true religion jeans and used my visa card to pay. I waited almost 10 days for delivery and only when they arrived i found out that they had been sent from CHINA! They appear to be a sorry fake and having owned a pair and ordered the size i know to fit I found they would not have fitted a five year old child. I contacted them to say i wanted a refund and asked for instructions to return as no return label or instructions had accompanied my order. It was via a live chat room with a representative of theirs. She advised me that I could not return the item without paying the tax of $50-$100 which I said I was not willing to pay. I was advised to give the item as a present and that I would not be getting a refund! No discussion. I have advised them that I will be complaining about their site as this is not made clear prior to the purchase at any point. PLEASE do not use this website. You are dealing with a chinese outfit who will send you fakes and keep your money!
I was surprised when i seen all true religious denims are at same price band of £50 but they claimed that it comes from America and thought might be American retailers are much more competitive than we got in Britain. So ordered them 1 pair, while check out they didn't take my master card so i paid by visa card. But right from that moment i was bit in doubt about company and payment gateway both. I done domain check for both clothing and payment gateway company and rang straight to my bank to inform fraud. Bank said they will deal with this fraud and my money will take at least 4-6 weeks but will come back. I trust my bank (nationwide) at least!
China is loosing its credential rapidly and now i am scared of buying Chinese goods even from designer stores in Europe! I won't mind paying more if goods isnt made in china!
Please do not use this web site! I have now been waiting 3 weeks for ny delivery. I maybe had a hunch after buying them that they maybe fakes, but as it was the first time I had purchased anything from the internet I put it down to experience. The tracking information shous the goods have been handed over but have still not left 'China' after a further 2 weeks.
You also get an email from 'visamasterpay.com' who claim they will help you if you have any disputes with your order... they do not, they just ignore your emails.
Please do not buy anything from this web site. Yes it does look very glossy & almost authentic but when you really look into it you can see that it is just a sham of a web site!