JacksonHewitt

I'm having password issues when trying to file for tax return on this website. I've changed my password and the same issue occurs. My password is copied and pasted so I should not be having this problem at all. So stupid. I'll just do my taxes elsewhere.

I made an appointment online for my taxes & I did not receive a confirmation so I called & found out that at the time I made my appointment - no one would be there & it seemed like no one had any intention of telling me. I then made an appointment for another day & when we were pulling into the driveway I got a call saying that they would not make that appointment either. So I got my taxes done elsewhere. They really only seem to be for walk -ins. Try to make an appointment & you will not get your taxes done.

At the local Walmart, Jackson Hewitt had a table set up for help in filing tax returns. About a week ahead of time, I set up an appointment with them. I soon got two confirmations of my appointment through e-mail, and two more through text.

Well, when I showed up for my appointment, nobody was there! Instead, there was this sign: "Closed for the season." I was shocked. I immediately called their toll-free number and asked what was going on. I was told that the woman who staffed the Walmart table had quit, so there was nobody left to perform the work. They also told me that I should never have been allowed to schedule the appointment in the first place, and shouldn't have received any confirmations of it either.

Apparently the district manager had dropped the ball by letting all this happen. Anyway, they offered a generic apology on the phone, but that was it. They never asked me what they could do to make it up to me or anything like that. I then told them that I'd never have any dealings with Jackson Hewitt again.

Honestly, I think I'm lucky that they stood me up. What if I had actually given them all my tax documents, only to have them run off with them, never to return? Please do yourself a favor and stay as far away from Jackson Hewitt as you can.

Initially, way back when, my mother and I filed with H & R Block. They were nice and I liked their coffee. However, I was young back then and didn't know the ins and outs of taxes and always scoffed at how much my simplistic filing cost me for I didn't make all that much either. Since the 1990's and up until last year, I filed my own taxes. Totally accurate and legal! No problems there. Then a storm came into my life and things have become rather chaotic at best. I could not direct deposit my return since I no longer had a bank account or any feasible way to receive my money. I also needed rather quickly as well. Tried to go to H & R this year, but they can no longer do 'rapid refund' anymore. Their services did include getting a debit card for the return, but I would have to wait for the card and the return would take another three to four weeks to finally process. Simply didn't have enough time to do that, so I went to Jackson Hewitt. The tax consultant was very nice and accommodating. She then went over my paperwork and asked many imperative questions. After going through that, the lady found a deserved deduction for me and it resulted in the distribution of much more than I figured. About three times what I figured personally. That was terrific!

The service was great, I felt at ease with the people there, the office was nice and clean, easy to get to and no great waiting periods nor hassles. They set me up with extras, such as a $50 WalMart gift card, which was very useful since I have had spring cleaning to perform. The money helped me get back on track and afford very little, yet welcomed, extras, though nothing fancy.

Jackson Hewitt has it 'going on'!

Thanks for so much!