1. Terrible customer service follow up! RUN, DON'T WALK in the other direction

Typically I would prepare my own taxes as I am a tax preparer and paralegal. Due to some business expenses I had throughout the year I sought advice from what I believed to be a reputable tax service. BOY WAS I EVER WRONG. All I can tell you is this. RUN AS FAST AS YOU POSSIBLY CAN FROM JACKSON HEWITT!

I had them complete my tax return, of which I did not receive a complete copy of any of my schedules, I walked away with only a copy of my 1040. I had to wait 5 weeks to download a copy of my "paperwork" from their "server". Good times! I was advised from the IRS that I WAS BEING AUDITED... DUE TO DISCREPANCIES ON MY RETURN. I can only imagine it was due to the perfect job that JH did... However, they do not provide you with a copy of what they send to the IRS. Nice, huh? Like I said, do not place any trust in this tax service. I contacted them to get help. That was no use, either over the phone or in person. I used the Central Florida service affiliates, which are privately owned and operated, I think they believe that they are untouchable and above the law because of this. Jeanette Stiers is the owner of this area and is just awful at providing any type of relief for the customer in any of the Central Florida stores, this is too bad because there is great potential here for thriving business,

I still have not resolved the problems that were created in my tax return by JH with the IRS. It is ongoing. Please be advised that you are better off seeking the advise of a trained TAX ADVISER OR USING AN ONLINE TAX SOFTWARE program. The questions I had... I already had the answers... I should have known and filed myself, it would have saved me a ton of grief and money... they charged me 645 for the "service".

Again, I am using the Better Business Bureau for resolution. I have not had any luck so far. I will keep you posted with my BBB complaint.

2. If you can... prepare your taxes through the IRS or other ONLINE TAX SOFTWARE...
I really should have known better, I could have answered the questioned I had myself. Looked them up online. Called a colleague. $#*!. How dumb!
Listen! If you need help with a tax question, do not go to JACKSON HEWITT!

3. if it boils down to you needing a question answered, I will try to help you. Just reply to my post here. Okay?

4. Turbo Tax is AWESOME! It walks you through most of the day-to day tax issues and typically will answer 99% of the questions., only sometimes if you have a small business like me, will you have those quirky questions. (and have to pay for the service... it is worth the 70 bucks!)