Loni D.

1. Terrible customer service follow up! RUN, DON'T WALK in the other direction

Typically I would prepare my own taxes as I am a tax preparer and paralegal. Due to some business expenses I had throughout the year I sought advice from what I believed to be a reputable tax service. BOY WAS I EVER WRONG. All I can tell you is this. RUN AS FAST AS YOU POSSIBLY CAN FROM JACKSON HEWITT!

I had them complete my tax return, of which I did not receive a complete copy of any of my schedules, I walked away with only a copy of my 1040. I had to wait 5 weeks to download a copy of my "paperwork" from their "server". Good times! I was advised from the IRS that I WAS BEING AUDITED... DUE TO DISCREPANCIES ON MY RETURN. I can only imagine it was due to the perfect job that JH did... However, they do not provide you with a copy of what they send to the IRS. Nice, huh? Like I said, do not place any trust in this tax service. I contacted them to get help. That was no use, either over the phone or in person. I used the Central Florida service affiliates, which are privately owned and operated, I think they believe that they are untouchable and above the law because of this. Jeanette Stiers is the owner of this area and is just awful at providing any type of relief for the customer in any of the Central Florida stores, this is too bad because there is great potential here for thriving business,

I still have not resolved the problems that were created in my tax return by JH with the IRS. It is ongoing. Please be advised that you are better off seeking the advise of a trained TAX ADVISER OR USING AN ONLINE TAX SOFTWARE program. The questions I had... I already had the answers... I should have known and filed myself, it would have saved me a ton of grief and money... they charged me 645 for the "service".

Again, I am using the Better Business Bureau for resolution. I have not had any luck so far. I will keep you posted with my BBB complaint.

2. If you can... prepare your taxes through the IRS or other ONLINE TAX SOFTWARE...
I really should have known better, I could have answered the questioned I had myself. Looked them up online. Called a colleague. $#*!. How dumb!
Listen! If you need help with a tax question, do not go to JACKSON HEWITT!

3. if it boils down to you needing a question answered, I will try to help you. Just reply to my post here. Okay?

4. Turbo Tax is AWESOME! It walks you through most of the day-to day tax issues and typically will answer 99% of the questions., only sometimes if you have a small business like me, will you have those quirky questions. (and have to pay for the service... it is worth the 70 bucks!)

cashforlaptops.com; cashforiphones.com; cashforberrys.com; cashforsmartphones.com; cashforapples.com; cashforipads.com
laptopaid.com; laptopaid.us; laptopzyx.com; cellphonecity.com; iphonepartspro.com; pei-jian.com; ecyclebest.com

These are all the websites that the company does business under and it is a SCAM! Do not, I REPEAT, DO NOT DO BUSINESS WITH ANY OF THESE SITES.

I will tell you my story and how I had to file a Better Business Bureau Complaint in order to receive a call from this company and additional payment for my device. THIS IS THE ONLY WAY THAT YOU WILL GET FULL PAYMENT FOR YOUR DEVICE IF YOU HAVE USED THIS COMPANY OR ANY OF THESE WEBSITES THAT I KNOW OF! The more complaints the lower their rating becomes and that is the only way to stop them, so far. ALSO FILE A COMPLAINT WITH THE SPARKS POLICE DEPARTMENT IN NEVADA and tell your story as they are now beginning to pile up and looking into this business. ALL OF THESE WEBSITES ARE LISTED IN THE BBB, but the TRUE COMPANY NAME IS LAPTOP & DESKTOP REPAIR, LLC. My story is below as copied from MY BBB complaint...

Quoted me $157 for the sale of my IPhone 4S ONLY paid me $24 without AGREEMENT or conversation. NEVER WAS ABLE TO CONTACT ANYONE IN CUSTOMER SERVICE!
I found eCycle Best online to sell my IPhone for some extra cash and was quoted $157 after following the prompts for the model and make of the phone and the condition of the phone. Since the phone was in mint condition and had hardly been used, I was satisfied with the quote and confident that this would be a quick transaction. This was not the case, I did not hear anything from the company for weeks and attempted contacting customer service with no success, I either got the "heavy call volume" queue or a busy signal through the other telephone number offered to consumers. I then decided to log onto the website and found that they had posted a message into my account in there, without sending any emails to my personal account. Any normal person would not know to log into this account on a regular basis to find messages, especially when they specifically tell you that they will be sending you an email to the address you provide. Evidently they needed the password to gain access to the phone, which I had forgotten to delete, and I responded to the e-mail and provided the password to them. Luckily, I received an email to my personal email account letting me know that they had received the email and would be sending the device back to inspection which normally takes 24-48 hours to complete and to expect a phone call or email with the results and to expect payment shortly thereafter(the next business day). I did not receive a phone call or voice mail nor did I receive an e-mail from them confirming completion of the inspection, I only received an email from Paypal stating that I had received $24 for my IPhone. I attempted to contact the company as I this was well below the original quote and I did not accept this price for the sale of my device, as the device is in mint condition and I either want the device sent back to me or the full amount of $157 deposited into my Paypal account. I have left several messages with them and still have not received a response from them. I have also sent emails to them to this regard, and have not received any response. I logged into my online account and noticed that they have also deleted all of the internal email correspondence regarding the sale of my IPhone in an attempt to erase the transaction history. Luckily, the customer service rep responded to my personal email so I do have documentation from the internal account over in my personal email which they cannot touch. According to the companies procedures, once inspection is completed, they follow up with an email or telephone call to ensure that both parties are still willing to engage in the sale of the device. However, this did not happen and this I can see has happened to over 328 others (maybe more, as those are the ones who have filed complaints here). Additionally, this company is only licensed as a Laptop and desktop repair company and is not licensed to buy these products online, nor do they have a fictitious name license on file in Sparks. This a clear violation of their business license.
Quoting a customer $157 for a device which is clearly in mint condition and then reducing that price by 85% without communication or offering to return the device is criminal, especially across state lines. As stated in the "how the system works", the consumer will be offered to have the device returned if they do not agree to the final offer if it is not the same as the original price quoted. I have seen several complaints on here which could constitute criminal actions on behalf of this company due to the pattern of business practice and "resolution".