The company has garnered a reputation marked by significant customer dissatisfaction, primarily due to issues related to delayed transactions and ineffective communication. Customers express frustration with the lack of direct support, as responses are often repetitive and unhelpful, leading to a perception of inadequate service. While some may appreciate aspects of the product offerings, the overarching sentiment indicates that reliability and customer service are major concerns. To improve its reputation, the company should enhance its customer support channels and address transaction issues more effectively to foster trust and satisfaction among its clientele.
This summary is generated by AI, based on text from customer reviews
I made a deposit that was deposited into their account. It's over a week and I still haven't received my deposit into my account.
I email them, they keep copying the same response over and over without taking the time to locate my money.
I provided proof from my bank still their response is the same.
I Don't recommends JACKPOT CITY CASINO.
Too many issues and their is no direct customer service, just email that they copy to everyone repeating the same thing