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Jackpot Candles

Overview

Jackpot Candles has a rating of 4.1 stars from 392 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jackpot Candles most frequently mention bath bombs, shopping experience and fast delivery. Jackpot Candles ranks 2nd among Candles sites.

service
54
value
21
shipping
21
returns
12
quality
27

Instant Feedback

4,735 reviews
How would you rate Jackpot Candles?
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Florida
1 review
0 helpful votes
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Product arrived in time
January 28, 2022
Updated review

Product arrived in time. The scents smell great. However, 3 out of 6 candles didn't burn very well and I'm not sure that I'll be able to get the ring out.

Date of experience: December 29, 2021

Easy to view and purchase products
December 15, 2021
Previous review

Easy to view and purchase products.

Date of experience: December 15, 2021
Indiana
1 review
0 helpful votes
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I placed an order on November 11th and received an email on the 30th of November stating that my order was not shipped because they did not have my address. That isn't correct because I double checked you cannot carry on with an order unless you've entered your address. Not to mention I use my PayPal and my address is verified through it. I call and fix that and they said that I should receive it within 7 days I do not receive it in 7 days as a matter of fact on the 6th of December I then receive an email that says my item will be shipped once they print a label. I track my shipment through shop and it has not been shipped and it is now the 13th of December. This was a Christmas gift or it was supposed to be anyways and it's safe to say I'm not going to get an entire I'm sure. Please don't order for those company save yourself the headache in the money.

Date of experience: December 12, 2021
Kentucky
1 review
1 helpful vote
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Money wasted
April 16, 2022

Got the candle today. Wooden wick candle wouldn't burn... so my bf cut out the ring. 15$ worth. Put it in wax burner. No smell. Wow. Not sure why they are so sought after. Never again

Date of experience: March 17, 2022
Georgia
1 review
0 helpful votes
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Excellent company
October 19, 2021

Excellent company. Thank you all for making so many peoples hearts light up with a smile on their faces and in thier hearts. May God bless you. Blessings, Annette

Date of experience: October 19, 2021
Kentucky
1 review
0 helpful votes
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Everything looks amazing!
December 14, 2021

Everything looks amazing! My daughter and I have been wanting to try for a while now, placed order today for her as a Christmas gift! Hope she loves it! Can't wait til it gets here!

Date of experience: December 14, 2021
Colorado
104 reviews
541 helpful votes
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Once in a while, I get addicted again to these candles with hidden rings or jewelry. It is fun to see what you end up with, even though most of the time, it's something "meh". Jackpot candles advertises their strong scents. Either my nose doesn't work or the candles have a barely discernible scent. The rings I got were cheap, although one was rated at $35. Ha! 2 of the rings did not have the code that you can look up to see the price. These candles in full size are in the $25.00 range, bath bombs with jewelry $16, and small candle tins around $16.
I'm old enough to know better. If I saved the money i spent on these candles, I'd have enough money to buy a decent ring myself! I'm going to try to put a photo of the $35 appraised ring on this review. Judge for yourself.
The silvery things on the sides are just bumps of whatever metal used. The stone is pink. If you want it, let me know.
It's not that Jackpot items are bad, but they are just on par with the other jewelry in a candle companies.
Well, at my age, I tried to add a photo but nothing happened.

Date of experience: May 14, 2019
Illinois
1 review
0 helpful votes
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I was under the impression that I was supposed to be getting a discount of $10. Per candle I put the code in and still paid full price for both candles please explain Thank you Margaret M. Summers

Date of experience: October 29, 2022
Alabama
1 review
0 helpful votes
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Simple and easy
February 29, 2024

Simple and easy. Loved every single one! I have bought several from jackpot and will continue to purchase.

Date of experience: February 29, 2024
Arizona
1 review
0 helpful votes
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I was really happy to see that Jackpot candles accepted After pay as an option but neither was the checking out part was easy and straight to the pot, didn't get lost or anything. Loved it.

Date of experience: October 24, 2021
Ohio
1 review
3 helpful votes
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DO NOT BUY: STILL CHARGED WITH NO PRODUCT
January 27, 2021

I ordered a candle from their website. Sounded like a cute idea... but my god it turned into a headache. I got the expected delivery date for the product which was 12 days after my original order. Sucked but whatever. THE PRODUCT NEVER ARRIVED. The tracking on their website says it was delivered: but I never got it. I reached out to customer service WHO WAS EXTREMELY SHORT, RUDE, AND WOULD NOT SEND A REPLACEMENT OR REFUND. They insisted that it was delivered and that it was my fault. Worst customer service I've ever encountered. I am out of $25 dollars with no product! STAY AWAY!

Date of experience: January 27, 2021
Maryland
1 review
2 helpful votes
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Complete Trash Company
December 14, 2020

I ordered one candle a week has gone by and they haven't shipped it yet but refuse to cancel my order this was a Christmas Gift and now they can not guarantee it will arrive in time for Christmas it was ordered on the 7th it is now the 14th and they say it will not ship for another 3 days..

Date of experience: December 14, 2020
Tennessee
1 review
0 helpful votes
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I plan to keep these on hand for thoughtful gifts for...
January 30, 2022
Updated review

I plan to keep these on hand for thoughtful gifts for those times when something arises that slipped my mind. They are long lasting, pleasing fragrance with a gift at the conclusiion... always a hit!

Date of experience: January 30, 2022

The added tip was puzzling a bit of intimidation that...
January 16, 2022
Previous review

The added tip was puzzling a bit of intimidation that I find quite hard to explain but it took some of the joy out of my order. Maybe you should pay your staff a better wage...

Date of experience: January 16, 2022
Pennsylvania
1 review
0 helpful votes
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Candle review
January 14, 2023

I bought the Cinnabon, lilac, Santa baby, and Pinot noir. I was bummed out that the rings were all purple but they appraised them for $15, $35,$35, and $40.

Date of experience: December 13, 2022
Texas
1 review
4 helpful votes
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Trash Company
December 30, 2020

I wanted to but unique and different type gifts that I mostly always buy, I saw jackpot candles and was like my Christmas gift can be a two is one a candle plus a little surprise. I made a big order to take care of all girls and ladies in my family on 12/14/2020 noted my order ship on 12/16/2020, the tracking number was emailed and the order is still waiting to be shipped and it's 12/30. I emailed and the response was tracking take 5-10 days to show up and a tracking number is automated assigned when the order comes through, which is trash, and the email is just an automated response because they didn't respond when I replied back it's been over 10 days and then I called, the guy seemed concerned and said he was going to send a message to warehouse, put me on hold came back and verified my info and said I should received a email noting my package has shipped, no email and package is still waiting to be picked up by UPS. I sent an email to cancel and to get a full refund, wouldn't you know I received the same email -Tracking take 5-10 business days to show. I am so bombed out by this, because I was so excited about the candles and plus I was on time. This company is so trash right now to me, and I'm receiving email everyday about discounts and hurry now to order-like you will get the package. Order at your own risk!

Date of experience: December 30, 2020
Florida
1 review
0 helpful votes
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Love it so far!
December 11, 2022

Love it so far! Anxiously awaiting my orders got them the other day and the fragrance is so amazing. Better smells than Yankee candles and I buy from them a lot!

Date of experience: December 11, 2022
Pennsylvania
1 review
0 helpful votes
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Fast and easy ordering
March 28, 2022
Updated review

Fast and easy ordering - Only downside is you can't smell the scents - which is understandable ordering on line. I am anxious to find the "prize" as the candle burns down.

Date of experience: March 28, 2022

Fast and easy ordering
March 14, 2022
Previous review

Fast and easy ordering

Date of experience: March 14, 2022
Ohio
3 reviews
0 helpful votes
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Got my order BUT rings were wrong size
June 1, 2022
Updated review

Got my order BUT rings were wrong size. I ordered all size 9, got sent size 5 and size 6 in two candles. Does not fit anyone in family. I just gave up on calling, does not do any good.

Date of experience: May 2, 2022

Great we will see when arrival
April 15, 2022
Previous review

Great we will see when arrival

Date of experience: April 15, 2022
Idaho
1 review
0 helpful votes
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Thank you for having a wide variety of choices! The jewelry is just a "bonus"! My Lady Friend really enjoys the scent, and crackle of the wooden wick!

Date of experience: July 10, 2022
Pennsylvania
1 review
0 helpful votes
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Easy to look through
April 15, 2023
Updated review

Easy to look through. Excellent choices. Always so happy with all the items I purchase as gifts. I'm told I give the best gifts.

Date of experience: April 15, 2023

Easy and simple to get through with lots of variety...
April 26, 2022
Previous review

Easy and simple to get through with lots of variety of scents

Date of experience: April 26, 2022

Easy to look for what you are looking for and great...
December 20, 2021
Previous review

Easy to look for what you are looking for and great prices

Date of experience: December 20, 2021
Massachusetts
1 review
0 helpful votes
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It was an easy website to use and it was fun picking out different scents for different people! The sale prices were very good, and everything was delivered in a very timely fashion!

Date of experience: November 26, 2022