Jackie's ChocolateReviews 57

What happened to your company. No correspondence, No comminication and No chocolates.You shouldn't have taken the money.

Reached out numerous times by phone, messaging and email. And still no response on where or when my purchase will be delivered. I placed my order on March 8th smh

Have ordered before with no issues, but ordered $50 ($67 with shipping) worth of sugar free chocolate for my father July 15th and nothing yet, no shipping notice, no delivery. I can only assume they never shipped the order and just pocketed his money. I have sent 2 emails and made 2 calls and no response of any kind. I will not order from this company again.

I am so disappointed with this company they took my money and never delivered the sugar free chocolates for my Mother's birthday. Never again will I use them and you should be careful as well if you decide to give them your money.

I ordered chocolate well in advance of Mother's Day. Chocolate was allegedly shipped over a month after Mother's Day and never arrived. Impossible to contact the vendor - no response to calls or email.

I've been ordering from Jackie's Chocolate for 8 years. I'm so glad they offer sugar free options. It's so hard to find good, sugar free chocolate.

I have orderefrom this company quite successfully over the years this is first time I have had a problen. They took my money on March 22,2024 and poof! They disappeared! Damn! I liked their chocolate
Did they change ownership? My. Order number is,*******. Won't order from them again, sadly.

I'm in Texas and order the sugar free trail mix and pralines totaling 96.00 which was taken off my card immediately in march and it is may and I have yet to get my order #*******. Tried calling got busy signal, text them, emailed them all of these went unanswered.Never Again bad business practice.small business will never grow….
Rose

I never received the item I ordered! I sent several emails to then but no response. I called 4 times but was disconnected each time. At some point in time I received a promotional text from them to which I responded I never even got what I ordered and paid for. They responded they would resend it (which they did not). I told them at this point all I wanted was a credit; they never even responded to that text or my follow up text asking the status and needless to say no credit has been issued and I am out $40+

I ordered on Jan 26th 2024 and have yet to receive. I have called and left several emails.and I have got no response back.

I ordered a 12-month subscription as a Christmas gift for a friend, paid in full for it up front. One shipment arrived, and then nothing. After calling daily for more than a month and leaving voice mails every day because they kept telling me "nobody is available to help you in that department at this time", I called my credit card company to remove the charge. HORRIBLE SERVICE! STAY AWAY!

Complete scam, sent an envelope with bubble wrap to my sister and myself. Nobody is ever available to talk and they never return your calls. Luckily PayPal is refunding everything. The business is in Wisconsin but the envelope came from California. Avoid!

I placed an order on February 6. Today is March 11. I was charged for my purchase but never received a shipping notice or the merchandise. I have called numerous times only to get receptionists or answering services, left messages each time (except the last one a few minutes ago), and have never gotten a response.

I ordered a 6 month subscription for my dad for Xmas. He received an order in Dec and nothing since. Company will not return my emails or phone calls. I have disputed the balance of the 5 months with my credit card company. This is a shame as we did a subscription with this company in 2022 with no problems. It appears ownership has changed or they have fallen on rough times. Don't order from them.

I have ordered from this company in the past and was very pleased with the product, but my most recent order has been a serious dissappointment. I ordered 2 item nearly a mounth ago. The took my payment immediatly but have failed to make any attempt to fill the order. I have reached out several times both on their website and by phone initially asking only that they give me an expecyed delivery date. Messages left on the website have not been answered. When I call I am told no one is available to help and they will call me back. Still waiting days later. In short they do not seem to be willing to respond to a simple service request. I will be very unlikely to order from them in the future.

Don't order from this company. It is a total scam! They take your money, but don't send the chocolate! I wish I was able to give them zero stars.

21 days ago, I ordered some white chocolate for Valentine's Day. I wrote to them when it got close to Valentine's Day but they never responded. I wrote again a week later and again a week after that it is now three weeks later and I still have no response from my emails to them and no product. They don't answer the phone. They don't reply to any messages. They do keep your money, however. So beware. Take a look at all the other reviews on the site. I wish I had before I ordered from them. They should be out of business.

Paid half off a gift card from Jackie's Chocolate and $11.00 shipping for an order. I received an email acknowledging my order with the message that they would email me when they shipped. That was on 11-1-2023, I have been emailing and calling ever since to see when they would ship. No replies on three emails and two phone calls where I left messages. I also called one time and talked to a customer service person and was assured that she would solve my problem. Still nothing weeks later. I am firmly convinced that I have been totally ripped off and have lost my money with no chocolate to show for it. I would give them a zero rating if I could. Don't deal with this company.