Jackie's ChocolateReviews 57

I wish I had looked at these reviews first. This company is a scam. If you order a subscription you'll be lucky to get even 1 shipment. Their customer "service" is atrocious. Shop anywhere else.

I received my second box of chocolate witch was sent out last week of January and they send old stale christmas chocolate. See attached pictures. No response from customer service. We through out the whole box. Don't buy from them. Even the first box we through it all out cause the chocolate where also stale and horrible.

I ordered a three-month subscription of one box of chocolates per month as a birthday gift for a relative. I had to beg for weeks to get boxes 2 and 3 delivered, throughout which I repeatedly asked customer service to just issue a refund -- at the request of my poor relative who got tired of checking/waiting for the boxes not to arrive -- and customer service systematically ignored me. They told me that holiday orders, presumably placed in November or December, were causing delays. Meanwhile I had placed my order in mid-October, so I guess orders placed later were more important.

I bought a really nice fall assortment and loved it so much, I had to order for Christmas for all the grandkids!

I ordered 2 of the 1lb Sugar Free chocolates on Black Friday 2022. December 19th and I had not received any update so I reached out to the company for an update and they couldn't give me any information on when the product would ship. I asked them to cancel the order on that day. 3 days later they sent me tracking information. I reached out to the payment processor and opened a dispute, meanwhile the package arrived and it was an empty box. Jackie's Chocolates continued to try and fight the dispute. I ended up getting my money back but I highly discourage anyone from going through the same thing that I did.

On September second 2022-I ordered my niece a 3 month subscription of chocolates- which she received-the chocolates are not very tasteful. They look pretty in the box but they taste like low quality chocolate. Definitely not See's Candy. Today I got another confirmation for that 3 month subscription - I wanted to look at that order so I went to their web page to log in and I keep getting a "no account with that email address" error code. Yet they send me the confirmation to that same email. So frustrating, I emailed them and they got back to me in a couple of hours, which is good-telling me the confirmation was for the last month of the 3 month subscription. I get that but I'm afraid they will keep charging me and I can't log into my account to make sure everything is canceled. I wouldn't recommend this business, the products are mediocre and the service feels like a 3rd party rip off. The chocolates came packaged in a nice zippered pouch- so that was good- but I don't trust them. Don't like the products. Don't like the way their web page killed off my account with an active subscription. And I only have 1 email address- so this is on them-100%
Order from See's Candy

I took a chance on this company and it wasn't worth it. First, after placing the order it took four days for them to even confirm it and that wasn't until I emailed them asking about it. In all, took almost a week to ship. When you're paying $15 for delivery, you expect more. Second, once received, the dark chocolate raspberry creams turned out to be disappointingly sweet. In my view, the bar has been set by Sees which is much more flavorful and Jackie's was not even close. Meanwhile, the dark chocolate marshmallow creams also left much to be desired. They weren't real fluffy and instead more gummy. Strangely, they were less sweet than the dark raspberry creams which should have been more tart. For $20 a box (minimum size), the experience was a letdown and the value seemed pretty poor. Beyond that, Jackies Chocoloates absolutely bombarded with endless email offers. At one point I was receiving several promotional emails per day including ones that had the same offer. I actually took the time to respond and say Jackies should consider asking if I even like the chocolates and what feedback I have before sending all these messages. Disappointingly (again), there was no response. As a matter of fact, they never bothered asking me at all what I thought of their chocolates. For a company that seems to be positioning itself as an all-American consumer-friendly upstart, the products, service and attitude all left much to be desired. Needless to say I won't buy again nor will I recommend. Picture shows what's left of the two boxes I ordered. I only eating two per sitting, on occasion, because they're too sweet and really not that great. Definitely NOT WORTH $40.

Perfectly happy with what I ordered, it was delicious. It's a bit pricey but milk chocolate orange creams are difficult to find. No melting occurred because I didn't order it in summer, because chocolate melts in hot temperatures (duh - not sure why people are complaining about melted chocolate when they ordered it in summer). I will definitely order from them again and would recommend them to others.

Portions are super small, delivery is always late, customer service is very unresponsive and rude, chocolates are not anything great.

I purchased a 3m subscription as a bday gift. 1st shipment didn't go out for weeks and I was told b/c its hand selected small business blah blah blah. The recipient later told me they never rec'd the 3rd shipment. When I complained, I was told to take my business elsewhere & even rec'd a link to Walmart. Don't buy from this $#*!ty place. Your money is better spent elsewhere with better product and customer service.

They sent an incorrect order and when I requested that they send the correct item, they stopped all contact. When I tried to contact them on social media, they blocked me. Do not order from them.

Somehow I was signed up for a monthly subscription and a month-to-month subscription. I called, email, and chatted with the company to cancel the month-month. It was never cancelled and I continued to receive extra products and be billed $14.99 a month for shipping. After calling, I was refunded for the shipping. However, I continued to receive the extra boxes and charged for shipping. I even paid for the product I didn't want. The company began to blame me for the mistake and became unwilling to help. When asked to provide proof of my contact with them, which I provided, they IMMEDIATLY responded saying I would now be billed for the refunded shipping and sent to collections! How's that for customer service. Have a problem, ask for a reasonable solution, get threatened with collections. I have contacted the BBB. DO NOT USE/SUPPORT THIS COMPANY! They do not support their customers.

First order with them 2 of the 3 items arrived damage calling there customer service was useless there response was send an email. So to ensure the issue was resolved in a timely manner I asked paypal to assist of course they did help. Here is the response from them (Jackie's Chocolate LLC
December 10,2021 at 4:57:12 PM PST
NMP) not my problem nice huh well got my money back if its not there problem my opinion there quality is in their own words NMP -buy local