Jackie's Chocolate

I received my second box of chocolate witch was sent out last week of January and they send old stale christmas chocolate. See attached pictures. No response from customer service. We through out the whole box. Don't buy from them. Even the first box we through it all out cause the chocolate where also stale and horrible.

I ordered a three-month subscription of one box of chocolates per month as a birthday gift for a relative. I had to beg for weeks to get boxes 2 and 3 delivered, throughout which I repeatedly asked customer service to just issue a refund -- at the request of my poor relative who got tired of checking/waiting for the boxes not to arrive -- and customer service systematically ignored me. They told me that holiday orders, presumably placed in November or December, were causing delays. Meanwhile I had placed my order in mid-October, so I guess orders placed later were more important.

Expensive. Assorted chocolate's were damaged, filling from chocolate covered cherry all over the entire box. Non perils were discolored. Very disappointed and wold NOT recommend.

I am diabetic. We are originally from California. Salt water taffy I grew up at n. Anyway my husband ordered me chocolate covered pretzels and taffy...oh andy son a box of assorted chocolates.ALL SUGAR FREE...the taste is soooooo good even my son and husband said how good it was. I have been diabetic for over 30 years.and I have NEVER tasted sugar free candies or chocolates that didn't have some type of after taste. Not these goodies. Order them for your sugar free loved ones and they will thank you

I ordered chocolate almost a month ago and still have not received a notice if shipping. When I try to contact them they do not answer the phones instead you are directed to leave a message that no one replies to and when you do the "chat" you get an automated reply. I finally got a person on "chat" to say my order was going out days ago and of course that was a lie. Do not support this business! And of course I've already been charged!

I have to admit that I was nervous after reading all if these reviews. I ordered on May 01st and received May 15th. I was hoping to have prior to Mothers Day. Confirmation and Shipping speed can be better!

As far as the product itself... I have tasted it all. For a sugar free product IT IS DELICIOUS! The packaging is nice and presentable. Nothing was damaged or melted. GOOD JOB Jackie's! Get that order confirmation and shipping under control and you would have 5 stars from me!

Finally. I don't know if it was my persistence in emailing, leaving an honest review, or finally connecting with the right person at the company but they were able to deliver the remainder of my order. They sent 4 boxes of assorted chocolates within 2 days of my last email. They have a great product…their chocolates are really lovely. They just need to work on their communication and issues with shipping. Thank you, Scott. I look forward to never emailing this company again.

I had ordered some chocolates several times and found them quite tasty. However my last order from early June has not been delivered yet. I have called and emailed several times and always get a machine never a person.

Terrible delivery service and customer response. In April 2023 I placed an order with this company. It took eight weeks to receive my order. I plan to not place another order due to this terrible delivery service as well as the fact that they did not respond to my voicemail complaint. Nevertheless I tried once again in June. I paid an additional $17 for two day delivery. It is now been one week and I've still not received the products.
Given the fact that delivery services are readily available before packaging deliveries as well as the fact that their company offered two day delivery for an expensive fee, it seems outrageous that this company can not deliver product. I would urge every customer to not patronize this business.

I placed an order for Sugar Free candy and the cost was deducted from my checking account on 11/22/23. I have not received my candy yet 12/13/23. I have left several messages and sent a note asking for an update on my purchase. As of today I have not heard a word from Jackie's Chocolates. Apparently no one cares enough to help me. Use caution when ordering. I had to give a rating so I gave one star. Otherwise I wouldn't have given that.

I purchased a 3m subscription as a bday gift. 1st shipment didn't go out for weeks and I was told b/c its hand selected small business blah blah blah. The recipient later told me they never rec'd the 3rd shipment. When I complained, I was told to take my business elsewhere & even rec'd a link to Walmart. Don't buy from this $#*!ty place. Your money is better spent elsewhere with better product and customer service.

I ordered 2 of the 1lb Sugar Free chocolates on Black Friday 2022. December 19th and I had not received any update so I reached out to the company for an update and they couldn't give me any information on when the product would ship. I asked them to cancel the order on that day. 3 days later they sent me tracking information. I reached out to the payment processor and opened a dispute, meanwhile the package arrived and it was an empty box. Jackie's Chocolates continued to try and fight the dispute. I ended up getting my money back but I highly discourage anyone from going through the same thing that I did.

My package arrived damaged, melted, a sticky mess. I sent them a picture and they refunded my money. The package was attracing bugs, it was nasty. I threw it away. Then they REVERSE my refund. Now they want the package back. They never told me this. They just gave me a refund without me asking. They gave a refund to make me happy, so I do not complain. Then they reverse the refund. So now I have no recourse. This is FRAUD.

You wouldn't think that ordering a perishable item would be a hassle but lo and behold with this company it is. I placed an order that was not provided yet they managed to charge my credit card promptly. Three voicemails and two emails later, still no response from them, and now American Express is hassling me about the order and making me jump through firehoops to get the charge reversed.

First order with them 2 of the 3 items arrived damage calling there customer service was useless there response was send an email. So to ensure the issue was resolved in a timely manner I asked paypal to assist of course they did help. Here is the response from them (Jackie's Chocolate LLC
December 10,2021 at 4:57:12 PM PST
NMP) not my problem nice huh well got my money back if its not there problem my opinion there quality is in their own words NMP -buy local

I wish I had looked at these reviews first. This company is a scam. If you order a subscription you'll be lucky to get even 1 shipment. Their customer "service" is atrocious. Shop anywhere else.

Don't order from this company. It is a total scam! They take your money, but don't send the chocolate! I wish I was able to give them zero stars.