• IVRose

IVRose

Overview

IVRose has a rating of 3.7 stars from 5,260 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IVRose most frequently mention good quality, fast delivery, and long time. IVRose ranks 12th among Women's Clothing sites.

  • Value
    1020

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 47%
Positive
173
Neutral
41
Negative
154

Instant Feedback

22,738 reviews

133
See all photos

What reviewers want you to know

Positive highlights

  • Thank you IVROSE for the fantastic customer service when I enquiry about my order as well.
  • Great experience ordering from Ivy Rose, this was my first order, satisfactory delivery time.

Critical highlights

  • Not good at wanting to return your money had to keep requesting for a return label b
  • Would not let return merchandise, wrong Size no good return policy.
How would you rate IVRose?
Top Positive Review

“Purchased Item Good / Shipping Time Bad”

Raymond K.
1/17/24

Placed order for Christmas Fluffy Hooded Costume Babydoll on 13 Dec 2023 to give as a Christmas gift. Didn't receive item until second week of January (1 month). With that said, the costume was well made and packaged. Probably won't purchase from IVRose again only because of delivery time.

Top Critical Review

“No correspondence”

Marilyn M.
3/18/24

Did not receive my item and after 3 weeks of waiting I chased this as I had not had any acknowledgement from them whatsoever. Finally after some time I was informed this item was in short supply but they did not even have the common courtesy to let me know. I demanded a refund which was not easy but got one in the end. Would never order again from this company.

Reviews (5,260)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (304) delivery time (114) return label (33) return policy (38) post office (13)
Thumbnail of user raymondk411
1 review
0 helpful votes
January 17th, 2024
Verified purchase

Placed order for Christmas Fluffy Hooded Costume Babydoll on 13 Dec 2023 to give as a Christmas gift. Didn't receive item until second week of January (1 month). With that said, the costume was well made and packaged. Probably won't purchase from IVRose again only because of delivery time.

Reason I chose this business:

Ads on Facebook

Reason I chose this product:

The costume looked nice and well made.

Quality
Thumbnail of user mayraa109
1 review
0 helpful votes
April 5th, 2024
Verified purchase

I can not complain about costumer service because they reply rigth away to your emails. However, is has being more than a month and I haven't receive my dress. At this point I am going to wait an other 7 days, if not i will request a full refund and hopefully they dont give any issues with my full refund.

very nice, they respond quickly but I still dont have my dress.

Reason I chose this business:

A friend recommendation

Reason I chose this product:

Is a beautiful dress for my friends wedding

Service
Quality
Thumbnail of user jessicah1964
1 review
0 helpful votes
July 17th, 2022
Verified purchase

Fast shipping nice product. Description good just have to check the measurements for each product is différent.

Reason I chose this business:

Saw an ad on facebook

Reason I chose this product:

Love the design

Quality
Thumbnail of user ilsed5
1 review
0 helpful votes
April 3rd, 2022
Verified purchase

I would order again but sizes are difficult to estimate because the suggestions could be better

Reason I chose this business:

Looks better quality clothing than Shein

Reason I chose this product:

To expand my wardrobe for the summer

Quality
Thumbnail of user dianar751
1 review
0 helpful votes
April 18th, 2022
Verified purchase

Both jumpers ok. Too long but I will take them to fix length. Both as expected.

Reason I chose this product:

Liked styles

Quality
Thumbnail of user sharong2035
1 review
0 helpful votes
June 29th, 2023
Verified purchase

Nice clothes although 1 item was missing, delivery from date of order was around a month

Reason I chose this business:

Because I liked the look of the clothes & all reviews said delivery was quick

Reason I chose this product:

Same answer as above

Quality
Thumbnail of user kateb639
1 review
0 helpful votes
July 8th, 2023
Verified purchase

Great item very pleased however delivery was delayed and I wanted this item for my holiday

Quality
Thumbnail of user daphanee
1 review
0 helpful votes
July 23rd, 2023
Verified purchase

It took too long to receive my order. Arrived after the event I needed it for.

Reason I chose this product:

I was going to wearvit to an event. I liked the style and look.

* IVRose attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user gannas3
1 review
0 helpful votes
March 30th, 2024
Verified purchase

The size was big and I didn't find how to send it back and get smaller

They search for solutions. But sometimes it takes long, and I need to check the site to know if they answer.

Reason I chose this business:

I liked choice

Reason I chose this product:

I liked style

Service
Quality
Thumbnail of user ariannec3
1 review
0 helpful votes
April 7th, 2021
Verified purchase
• Updated review

Internet site easy to navigate, lots of choice
The products are not all true to size
And I am still waiting for two item of my order

Reason I chose this business:

It looks nice and not really expensive

Reason I chose this product:

They looks nice and it’s not really expensive

Quality
Internet site easy to navigate, lots of choice
March 11th, 2021
Verified site experience
• Previous review
Thumbnail of user evas334
1 review
0 helpful votes
August 1st, 2022
Verified purchase

The clothes I bought fit just right. Material is okay. Only one Dress I purchased is not quite what I thought it would be. I will order again!

Thumbnail of user jacquelinew332
2 reviews
0 helpful votes
April 17th, 2021
Verified purchase
• Updated review

The experience was awesome had a great time trolling the site However I will be back to pick up some much-needed items

They were quick to get back to me it still a bit confusing about the discounts and how they are done base on total order. Need clarity.

Reason I chose this business:

Looking for a sexy outfit to attend a friend's coming out party and to show off my new body after losing 28lbs

Reason I chose this product:

I love affordable beauty stuff

Service
Quality
The experience was awesome had a great time trolling...
March 21st, 2021
Verified site experience
• Previous review

The experience was awesome had a great time trolling the site However I will be back to pick up some much-needed items

Reason I chose this business:

Looking for a sexy outfit to attend a friend's coming out party and to show off my new body after losing 28lbs

Thumbnail of user gemab5
2 reviews
0 helpful votes
October 20th, 2021
Verified purchase

Good Customer Service、And Almost Everything I Bought On THis Site Are All NiCe And True To Size 。I Love All Your Designs

Reason I chose this business:

I Like The Designs

Reason I chose this product:

Cute、Nice And Of Course Im Fun Of Shopping OnLine And I Love Having Different Styles Of dresses

Quality
Thumbnail of user laurat1071
1 review
0 helpful votes
August 31st, 2021
Verified purchase

If you want to place an order with this dress you may need to size down the ruffles were too scrunched up

Reason I chose this business:

Great prices

Quality
Thumbnail of user heatherc1047
1 review
0 helpful votes
February 22nd, 2022
Verified purchase

Took awhile to get it and not as thick a sweater as I was hoping for like it looked in the picture

Reason I chose this business:

The place just popped up on google while looking for a sweater coat

Reason I chose this product:

Because my daughter wanted one

Quality
Thumbnail of user jaydak5
1 review
0 helpful votes
September 26th, 2021
Verified purchase

I can't wear the majority of my purchases because they do not fit. This was my first time shopping with IVRose so I followed the size chart. Big mistake. Not happy.

Quality
Thumbnail of user isabelleb100
1 review
0 helpful votes
July 13th, 2022
Verified purchase

Le vêtement est de très bonne qualité et très confortable. Parcontre les bretelles du jumpsuit un peu courte.

Reason I chose this business:

Bon service à la clientèle et rapidité

Quality
Thumbnail of user jonsiej2
1 review
0 helpful votes
December 19th, 2020
Verified purchase

Communication not great products are quite good quality but the shipping time is not good even though its coming from China I have had other items alot quicker from other retailers quite quick I was also offered 5 dollars for one of my products that was getting shipped later the credit still wasn't credited to my account I like the quality. But everythg else not good

Service
Value
Shipping
Quality
Thumbnail of user lornaz9
1 review
0 helpful votes
July 13th, 2021
Verified purchase

Product looks cheap as material but colour and style as exactly as the picture. Skirt size perfect. Top size slightly big.

Quality
Thumbnail of user anessar1
1 review
0 helpful votes
August 11th, 2021
Verified purchase

It was exactly what i wanted, great. Thank you. Great customer service

Service
Quality
Thumbnail of user marcias329
0 reviews
0 helpful votes
January 20th, 2022
Verified purchase

The clothes were cute, just fit little smaller. They wee super cute

Quality
Thumbnail of user annk626
1 review
0 helpful votes
July 21st, 2022
Verified purchase

Ok my delivery arrived in good condition. The sizes were very good

Thumbnail of user priscam6
1 review
0 helpful votes
January 3rd, 2023
Verified purchase

I ordered three products: two dresses and a top. The material was unfortunately of poor quality. One dress, in particular, is really horrible. I can't even give it away. The top is not bad, but the material is very thin. Overall, I will not shop here again. Quite unsatisfactory!

Reason I chose this business:

I saw an advert on Facebook

Reason I chose this product:

The LOOKED wonderful in the ads

* IVRose attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user janeb823
1 review
0 helpful votes
February 24th, 2021
Verified purchase

First time ordered with company. Pleased with quality of material and well made. Order took 13 days to arrive. Will have confidence to order another time

Reason I chose this business:

Spotted website on internet when couldn't order from usual companywa

Reason I chose this product:

Wanted something for special occasion

Value
Shipping
Quality
Thumbnail of user marya2102
1 review
0 helpful votes
December 21st, 2020
Verified purchase

While the look of these masks is much more attractive then cloth or paper masks, in order to have the masks fit snugly to the face, they tend to smash the end of my nose. I thought the delivery time was long, but overall, I'm satisfied with the masks. I have to get accustomed to how to adjust the snugness.

Reason I chose this business:

Because it was the vendor of this mask

Reason I chose this product:

The look of the masks - attractive

Value
Shipping
Quality

Sitejabber for Business

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From the business

Shop IVRose - Women's Online Shopping Offering Huge Discounts on Dresses, Lingerie, Jumpsuits, Swimwear, Tops and More. Free Shipping World Wide.

Company Representative

Thumbnail of user chengc1
ChicME O.
Typically responds within 7 days

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