ItsHDReviews 61

I was looking for a video which was for a time available to watch for free at www.youtube.com, but it was removed -- maybe due to copyright, but I'm not sure. I searched for the video using www.google.com, and found a website called www.movie25.com which claimed they would show the video for free. When I clicked the link, it told me that I had to register with www.itsHD.com and give my credit card info. Like a fool, I registered, but once I realized how involved it all was, I started to fear that canceling would be even more involved, and that I might incur a whole bunch of unwanted expense. I called itsHD's office, and they actually seemed helpful in a way at first about helping me cancel, but I still became outraged that the whole thing happened in the first place because they said that they didn't even have the video I wanted. I asked the operator how this could be, and she said that I must have got bumped to them from another website (as if, whoops, things like this happen just by accident). She claimed that they were not affiliated with movie25, but this sounded really fishy to me. I asked her if she knew what "bait 'n switch" means. She would not answer my question, and after I demanded an answer, she put me on hold, and some other woman (a supervisor?) came on. I asked where they were, and she said that they were in the Caribean (nothing more specific), but that their main office was in U. K. I wondered because my card and I are in U.S. and I didn't know if they were beyond the reach of U.S. law. -- to be continued --

NEVER give out your information for ANY reason. They trick you into signing something you don't know you're signing. That kind of chicanery is not of course contractually binding, especially when the offer is not at all what it is advertised to be (nothing WORKS on the site!), but they don't want you to know that. I check my bank balance regularly online but today, I caught them charging 34,95 euro for the past SEVEN months and somehow it had slipped my notice!. At once I called customer service.

The girl was reluctant but agreed to refund November, December and January, stating that it was "company policy" not to refund more than three months. I told her that "company policy" has no bearing on the obligation to refund wrongful charges. She then castigated ME for not noticing it on my bank statements and even asked me if I checked them every month (as if it were any of her business). I asked to speak to her supervisor, whom she said was busy and would return my call when she was off the other line. "If there's nothing else I can do for you, please disconnect now," she then said.

Might I add that, in between sound bits, I heard what seemed to be her blowing a raspberry into the mouthpiece?

I received an e-mail confirming the refund for the three months; I shot back that I was owed seven. I then received another e-mail confirming refund for another three months and graciously responded, thanking them for their prompt reaction but reminding them gently that they still owed one more month. Their reaction?

"According to our records here, you have already been credited the full amount of 6 refunds which can be issued as stated in our companies' policy. No more refunds can be issued on this account.

"We here at ItsHD do apologize for the inconvenience caused. We understand your position in this matter and hope that you can understand ours as well."

And here was my retort:

"On the phone I was told that your company policy was to refund a maximum of three times. By e-mail you have now told me that your policy is to refund a maximum of six times.

"As a matter of fact, I was wrongly charged seven times, and there is no 'company policy' in any jurisdiction that can override your obligation to put that right.

"Therefore, I reiterate my request for one additional refund of 34,95 €."

I think they know they're playing with fire. My advice: seek your refund AGGRESSIVELY and unrelentingly, before they go out of business and burn the house down behind them!

I was shocked to see the $39.99 on my statement and it took me a long time to figure out where the money had gone. Lesson is, don't give out your bank details to try get a free trial.

HOWEVER

I emailed their customer service informing them that I had not watched any movies during my trial (nothing worked) and could I please have a REFUND. They responded within afew hours and 3 days later the money was back in my account. I wasn't expecting to see that money again, seriously impressed!

Complete scam. Its a piece of garbage movie site, with no decent movie. Once you cancel, you get charged for the dollar... something (more than they mention). On top of it, you get a confirmation of the cancellation but they charge you another $40 even though you cancel within the 5 day grace period that they allow you. I cancelled within the hour of signing up and got charged the $40 anyway. All in all complete scam organization.

This website is a complete an utter joke, I only ended up on it through an accidental click on a different website, then all of a sudden im getting emails from them 'thanking me for joining and they hope i enjoy my free trial'

Then I go to a cash machine and see that i have been charged for the subscription, i have no idea how they have gotten hold of my bank details. I have reported this website to the appropriate authorities aswell as the fraud team working with my bank. Fingers crossed they can sort the problem and stop this website STEALING money from innocent people.

Complete and utter $#*!s!

Jordan

I too was bounced into their site to see a movie (that they don't even have once I reg.) The site tells you very plain that they do not charge your card to verify you. Fortunately, I had used a paypal debit card to an account that I only keep $5 (for trial offers) and they called me to ask me if they wanted me to process the payment, all I had to do was transfer frunds into my account to cover the charge. I notified Paypal they were not authorized to do anything and no where on the site sign up does it say they will charge you. They are such scammers! Unlike a company offering a trial (where you are told up front you will be charged after a period of time) they tell you nothing. When you call in you get automated messages, press 1,2 I had to wait on the line for the robo-no-receptionish to finally transfer me to a human because she couldn't understand my request! Of course when I got their wonderful customer service rep (who had the personality of a flea) she told me a supervisor wasn't available... how shocking!

Folks stay away from this site, fortunately for me they didn't get me, I feel sorry for anyone that has been charged, get on the phone and talk with your card holder, dispute that transaction, with a little patience you will get your refund!

I agree with the previous reviews - they claim to have certain movies, but after signing up, these movies are nowhere to be found. The "5 day" trial appears to be done after 5 days - it isn't, and you pay big money for the next month of "premium membership."

Here is the most interesting thing: I was sent a "confirmation e-mail" when I signed up, but it was tossed in my spam folder, so I didn't notice it for 3 weeks. I only realized I was scammed when viewing my credit card statement, and immediately canceled my membership. Then, I got a "notice of cancelation" e-mail in my regular inbox - WITHIN A FEW MINUTES. Somehow, they made the initial e-mail get sent as spam, but not the 2nd e-mail. That's how ItsHd.com makes money. People don't notice they're getting ripped off until it's too late.

WHAT YOU GET AT "ITSHD.COM"
(1) they charge for what they claim is FREE.
(2) you CANNOT log into their site.
(3) when you send trouble tickets to their support, they NEVER come back.
(4) they will bill you on a RECURRING basis.
(5) they charge you for terminating their service, if you ever succeed terminating.

HERE'S WHAT YOU DO.
(1) have your credit card replaced so that there's no more recurring charges.
(2) report this con job of a merchant to your credit card company.

I'd never even heard of itshd.com until it came up on my bank statement. You have to call some outsourced company, in who knows where, deal with a series of waste of time, aggravating, repetitive automated system questions to finally speak with an actual human (if they still technically qualify as human). The operators either can't or won't tell you how or where they got your bank card information or through what, if any, sister company & then THEY act like THEY'RE put-out! Some shady customer service that is! You get to go through all this just to avoid an EXTRA on-line cancellation fee! They canceled my service but I still had access to the account for the remaining billing cycle. So, I decided to check it out, I figured for $40 bucks a month-PREMIUM membership it should be even better than NETFLIX (which I have been using for several months & love it). Well, good luck finding the movie you want to watch, let alone finding a movie you've even heard of! Unless you like being taken advantage of & are interested in only B movies, this pathetic, fraudulent, SCAM of a website is just your groove (I have some lovely varieties of POO in the dog kennel too that I'd be glad to make some money for, if you're interested). Well, needless to say, it's certainly NOT mine. I hope the owners of this website DO read this JABBER & feel the utterly, humiliating shame for the simple lack of humanity that we (the human race) should be ALL for embarrassed.

This website is garbage. Your 5 day "Free" trial membership is not free and actually debited $39.95 on the 4th day of the "Free Trial". This is a huge scam and they also charge you to cancel your membership online. Yes you can do it over the phone, but you have to deal with rude people who try to talk you into staying with them for one more month for "Free". What a joke! I do not understand how the people who work there even sleep with themselves at night. Do not waste your time. SCAM SCAM SCAM!

It's a rip-off. I was looking for an obscure Italian film, they said it was available online on their website. You get the first month as a free trial, I signed up and suddenly the obscure movie didn't exist anymore. The free-trial is free but if you don't cancel, they will automatically start charging their premium rate and they charge you to cancel your subscription online... Except you can do it for free on the phone, but you have to ring the US, so it's far from free, it's a rip-off and they are liars, liars, liars, liars... Oh and of course you cannot contact them by email, funny that?!