• Italo Jewelry

Italo Jewelry

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Overview

Italo Jewelry has a rating of 2.6 stars from 538 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Italo Jewelry most frequently mention customer service, tracking number, and return policy problems. Italo Jewelry ranks 16th among Engagement Rings sites.

  • Service
    96
  • Value
    91
  • Shipping
    96
  • Returns
    74
  • Quality
    87

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
4
Neutral
0
Negative
8
116
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How would you rate Italo Jewelry?
Top Positive Review

“Elegant Fancy ring Beyond expectations! Very happy to have bought it. Find a perfect ring in exact”

Glayds U.
4/27/24

Elegant Fancy ring Beyond expectations! Very happy to have bought it. Find a perfect ring in exact price. Quality is also awesome. Product gets my recommendation for sure."

Top Critical Review

“Crooked company”

Deborah R.
10/12/24

I ordered two rings and needed to return one because of the fit. I was only reimbursed a portion of my cost because I had a discount on the original purchase and they would not honor that. Instead, they subtracted a smaller discount from the ring I kept. Never ever again! And the ring is only silver plated, not real silver.

Reviews (538)

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customer service (87) italo jewelry (41)
Thumbnail of user aryant2
1 review
0 helpful votes
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December 11th, 2018

If i have to give a review in one word i'll say-WOW! I can't explain how amazing the products of this website offers. I ordered a ring for my girlfriend and she loves it and after that i am a regular customer here, if anyone is planning to purchase any jewelry online then i will surely recommend them to buy from Italojewelry.

Thumbnail of user limont
limon t. – Italo Jewelry Rep

Thank you for your recognition and support of our products! Your affirmation is to give us the most precious gift! We will continue to work hard and bring you a better shopping experience. Looking forward to meeting you again!

Thumbnail of user marybeths33
1 review
0 helpful votes
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December 6th, 2021

I have purchased a ring and a bracelet from Italo Jewelry and both items were beautiful and very well made. The pictures show how much they sparkle and they really do. This is a safe company not a scam. Delivery time was right on time. My questions were answered very quickly. I would buy again.

Tip for consumers:
When photos are uploaded by customers the pictures do not do the actual photos justice. The clarity and brilliance is better than some of my diamonds. The sparkle they show is what you get.

Products used:
Bracelet and ring

Value
Shipping
Thumbnail of user kimberlyr458
1 review
7 helpful votes
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April 29th, 2020

First ring the rose gold wore off the ring after a few months. The second ring I ordered 34 days ago and have yet to receive it or get a refund. Every time I contact the company I get the same line of bull. Definitely would not recommend! They will take your money and run.

Thumbnail of user williamc888
1 review
0 helpful votes
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August 26th, 2019

The customer support was professional, and they gladly assisted me with what I needed to know. The ordered ring was delivered intact, and fits so well. Am so happy and will absolutely buy from you in future.

Products used:
The ordered product (ring) was amazing.

Service
Value
Shipping
Quality
Thumbnail of user gailr84
1 review
5 helpful votes
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March 21st, 2019

I purchased a standard engagement ring which looks like it came out of a gum ball machine... so fake! Very disappointed. I emailed to start the process of retuning for my refund only to revive an email stating my custom ring can't be returned due to engraving and special size!?!?! It was not engraved nor a special size unless a 5 is special. No it was listed with all the other standard sizes. Company will NOT give me a retun auth. I'm out 143$ to bad for me! So angry... ps ring was shipped from Hong Kong!

Thumbnail of user limont
limon t. – Italo Jewelry Rep

Hello there! Sorry for the trouble. You can send the question to our customer service email address. We will respond to your problem as soon as possible, thank you!

Thumbnail of user avaw26
1 review
0 helpful votes
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October 7th, 2019

I am often indecisive when it comes to the jewellery but this store is great. I got to see a plenty of designs and that too in supreme quality. Ordered a pendant set and it is just beautiful. Thanks guys.

Thumbnail of user theresad219
1 review
2 helpful votes
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June 7th, 2020

My husband ordered what was clearly shown on the website to be a beautiful wedding set for me as an anniversary gift to temporarily replace the original set stolen. I realize the order was placed just prior to the COVID-19 pandemic, but consistent emails/phone calls were met only with, "It's on the way." Instead of just stating that the order has not been place at all. Recommend not doing business with a retailer overseas AT ALL!
P.S. As you can read, several orders were placed several months before the pandemic!

Thumbnail of user melodyb59
1 review
1 helpful vote
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September 26th, 2018

The first issue is it takes way too long to receive their products, almost 3 weeks. Secondly, they sent wrong size. When I tried to send an e-mail (two actually); came back as mail unable to be delivered. Called and left a message. Finally someone got back to me via e-mail. They wanted me to go to a jeweler to check the size. Then they wanted me to keep the rings (even though I could not wear them) and they would give me a discount. Then they wanted me to send a photo showing the paper tags had not come off. STALL TACTICS and terrible customer service. You can tell by the content of their e-mails that English is not their first language. I think these people are Chinese rip-off artists. I finally had to contact American Express to dispute charges.

Thumbnail of user limont
limon t. – Italo Jewelry Rep

Thank you for your feedback, we will continue to make efforts! If you have any questions about the product, please contact our online customer service. They will provide you with detailed answers. Thank you for your support!

Thumbnail of user janep133
1 review
0 helpful votes
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August 14th, 2018

Italo Jewelry provided excellent service and made sure I got the best for my budget. They were able to answer all my questions with clarity and were open and honest with the entire process. The engagement ring they made for us came out perfect! It is absolutely stunning with amazing detail! I highly recommend them for any of your jewelry needs!

Thumbnail of user limont
limon t. – Italo Jewelry Rep

Thank you for your recognition and support of our products!

Thumbnail of user ayodejis
1 review
11 helpful votes
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November 1st, 2018

I am writing to thank you for the beautiful sapphire engagement ring I bought recently for my Fiancée. I had found your website a couple of months ago using a Google search and was pleased to finally find the gorgeous filigree ring I had been searching for in estate jewelry. When I found your site I instantly fell in love with it, the diamond and sapphire ring in white gold. I will be purchasing the companion ring soon, the curved diamond band. Eric said he received excellent and speedy service from your company -- even though he called and changed his order -- and is greatly appreciative as well. In fact, he had the ring appraised for insurance purposes, and found the ring to be worth more than he paid for it which is always a great feeling! Thanks again and I will be ordering again from you in the future!

Thumbnail of user limont
limon t. – Italo Jewelry Rep

Thank you for your recognition and support of our products! Your affirmation is to give us the most precious gift! We will continue to work hard and bring you a better shopping experience. Looking forward to meeting you again!

Thumbnail of user solakil
1 review
0 helpful votes
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November 25th, 2019

I'm thrilled with my ring. It arrived in a high-quality presentation ring box and looks just like its picture online. The stone color looks like an Alexandrite, and if one asked, I would say yes! It's comfortable and does not look cheap. I can't take my eyes off it. Everything is perfect, you won't be disappointed.

Thumbnail of user hamnac
1 review
0 helpful votes
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September 20th, 2019

Jewels are the things that probably every girl loves and as far as I am it's my hobby and first love to buy elegant and beautiful jewelry. I ordered a ring and i have just good my parcel. Delivery time, product quality everything is too good. I will recommend every jewelry lover to give a chance to this company, you will not disappoint.

Thumbnail of user maryr3835
1 review
2 helpful votes
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September 12th, 2023

I have left 6 or 7 emails it says due to the high volume it may take up to 4 days before I get one back from them. I called during the hours of operation and it says no one is Available try again later. This is all day. I've left voice mails. I wish I'd read the reviews before ordering now I'm out the money I tried to cancel the order as soon as it was made. It said this order the money could be divided into two payments it took all of my payments out not dividing them. I canceled or tried to immediately here I am 24 hours later and you can't get in contact with anyone.

Thumbnail of user edn105
1 review
44 helpful votes
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May 7th, 2020

I bought a ring for my GF, I knew what I paid and my expectations were not sky high. The ring came in< it looked great, gave it to my GF and within a week, 2 stones fell out. I contacted Italo who said I could send it to them WITH $40 and they would take care of it? I said your product fell apart in 10 days and you want me to pay you more money to correct that? Bottom line, after going back and forth over and over, Italo will do nothing unless I pay them.

Thumbnail of user uzmaj1
1 review
0 helpful votes
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November 16th, 2018

I just wanted to send a note to say thank you' again for all your help to provide us a beneficial product. As you know we love your rings and could not be happier with the level of service we receive when shopping at Italojewelry.

Thumbnail of user limont
limon t. – Italo Jewelry Rep

Dear, thank you very much for your support and we are glad that you are satisfied with our service. Looking forward to meeting you again!

Thumbnail of user nicoler115
1 review
15 helpful votes
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July 12th, 2017

I purchased the Engagement ring for myself. It is a very beautiful ring and fits me perfect. I am pleased with the product overall. I like the fact that it is sterling silver and sapphire look like diamonds. I cannot tell the difference between the two. It is not too overpowering and looks great on my ring finger. I wear it with a diamond wedding band and cannot tell the diamonds on my band from the sapphire on the engagement ring. I am very happy with my purchase. I would highly recommend this ring to anyone who does not want to spend a ton of money on diamonds, because these look just like diamonds.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachelm406
1 review
4 helpful votes
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December 10th, 2019

Buyers beware! This company is not in the US and merchandise box is stamped from Hong Kong and China. This company does not honor their return policy as stated on their website and will refuse to give you a refund. They have an F rating with the BBB in the US. They sent me two different sized rings verified by a US jeweler, one having a large gap as pictured due to poor design. They then refused to give me a refund even after providing photographic evidence. I had to pay personally to return the ring even though their website claims they cover returns in the event of faulty merchandise. Once they received my return they issued a partial refund and made a bogus claim it was to cover shipping fees, when their website advertises free shipping. I have had to send 20+ emails and still not received my money back. Do not waist your time or money dealing with this company!

Thumbnail of user tonip303
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

Received my ring today & surprise earrings
The ring & earrings are beautiful.
They came in a beautiful box with a cleaning cloth & care instructions.
They are fast to answer any emails you send them & very helpful.
I will be buying from them again.
Highly recommend

Tip for consumers:
Highly recommend them.

Products used:
White sapphire ring

Service
Value
Shipping
Quality
Thumbnail of user stanleyb80
1 review
0 helpful votes
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December 14th, 2019

The ring is of good quality and all the stones are secure. I have received a lot of compliments so far and I'm glad I didn't have to pay more than double the price for the exact same ring. At less I have made some savings buying from Italo Jewelry. For sure, I will be buying more and even recommend them to my friends.

Thumbnail of user elained94
1 review
0 helpful votes
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July 9th, 2019

Purchased two items, an "alleged" pink sapphire ring and a pink and purple sapphire necklace. Took over 3 weeks to actually receive them and neither purchase was even close to what was portrayed on their web site. The ring was hardly even pink and the stones in the necklace, while they had nice color, were miniscule in size and looked totally lost on the necklace. At nearly $200, there are far better options at other places.

Thumbnail of user lynettem81
2 reviews
19 helpful votes
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June 29th, 2020

This company is based out of China, says they'll refund your money easy returns, they've received their merchandise back and I've been waiting 15 Days. They won't respond to PayPal they want me to cancel the dispute but they still won't send the money back... They have blocked me on Facebook snd Instagram and will not respond to emails.

Thumbnail of user znaehian
1 review
0 helpful votes
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May 19th, 2019

This email is just to confirm reception of the order. It has been a pleasure to buy from your site. I really appreciate and like you product and attention you deserved me. Thanks a lot. I definitively will considering buying from you in the future.

Thumbnail of user mcalisterv
1 review
1 helpful vote
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December 14th, 2019

Delivery was as expected. There are no complaints about the quality or size of the product. Everything looked; the ring shines and looked pretty good, fits well and arrived in good condition. Am totally satisfied and will highly recommended.

Thumbnail of user aliv17
1 review
2 helpful votes
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November 21st, 2018

They have refused to cancel my order or refund from DAY 1! They do not honor their 30 day return policy! I tried to cancel the order before it shipped but they refused! The rings are not shipped back to them and they still refuse to refund! They are dragging their feet so they don't have to honor their own 30 day return policy! They has the audacity to ask me today "we now ask you pay us an additional $100 and we will send you new rings" VS just giving me the refund! I have asked 8 times now and they refuse! So far it's being nothing but a completely dishonest company! Do not trust them!

Thumbnail of user limont
limon t. – Italo Jewelry Rep

Thank you for your feedback, we will continue to make efforts! If you have any questions about the product, please contact our online customer service. They will provide you with detailed answers. Thank you for your support!

Thumbnail of user sharifan1
1 review
3 helpful votes
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October 12th, 2021

Through Instagram I effectively communicate to the italo agent and the guidance was super. After shipment I was scared it would be different but nooo it came out looking exactly the same.
Thank you italo for my dream ring.

Tip for consumers:
please use Express shipping,freeshiping takes for every yet your inquisitive.

Products used:
ring

Service
Value
Shipping
Quality

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From the business

Choose your unique engagement/wedding rings online at Italojewelry.com. Fine quality engagement rings, wedding rings, bridal sets are available in various designs and colors. Enjoy Italo Jewelry online at best price.

Company Representative

Thumbnail of user limont
limon t.
Typically does not respond to reviews

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