Once again. This company will keep billing you long after you try to cancel. Over charge you as well. When you do cancel they will wait until they can charge you 1 or 2 more times before they will stop. WORST COMPANY EVER DEALT WITH.
******* MASSIVE SCAMMERS *******
If there was a zeo, they would receive a zero! I ordered my first Glam bag on Jan. 16th, 2019 and they quickly took $10.65 for it at that time. It is now almost a month later and still have never recived my Glam bag. I tried logging into my acct on ipsy and everyway i tried to enter my acct was not allowed. I then went to *******@ipsycare and 3 times started a conversation and never got any replies from them. I want my money back and this account canceled immediately! (If i can ever get in touch with them!) i dont have a photo of anything (except an empty mailbox)
Bag never comes or when it does it's a month late
Always an excuse
Customer service never gets back to you
Not worth it
Always the same product and things I said I don't like
One month was 3 eyeshadows
Another month liquid eyeliner I said I don't use
I have been a customer for over a year and i love all the products i get every month. Never unsatisfied. I always recommend to family and friends great way to sample products before buying.
Most of my products came lte like 1month late. Then they triple charged me and sent me late products. Never doing ipsy it should be called whoopsy
I've been trying to cancel my subscription, but it is impossible to talk to them and cancel it, and they keep sending stuff that I no longer want and charging my credit card!
I am very unhappy!
Reading some of these reviews it blows my mind that people obviously dont understand the whole point of ipsy. You get SMALL TRIALS. That's what Ipsy does... Send TRIALS(which happen to be TRIAL size...) So those of you who are dissapointed about the amounts you are receiving need to research what Ipsy actually is.
That doesn't change the fact that they have terrible customer service. My shipping date is constantly changing. I got a tracking number and when I tried tracking it, USPS tells me the tracking number I was provided isn't correct. When I email customer service about it, they obviously didn't read the message and proceeded to provide me with the same tracking info. Then they tell me it should arrive by the end of the month even though originally it was supposed to come on the 11th.
They have you fill out a profile... But for what? I say that I hate liquid eyeliner... So they send me liquid eyeliner every month?
My family and friends spoke so highly about ipsy so I am extremely disappointed with the products and especially their customer service.
I been trying to cancel for months. Not only am I keep getting charged they add extra charges for more stuff I did not order. STuff is junk I didn't ask for... The customer service number is not in service... ISPY GLAM BAGS ARE SCAMS
I've tried cancelling this for a YEAR. I've had to change my banking account 3x and file chargebacks. The site does not give you an option to cancel forever, they only will let you cancel for 3 months and I've been informed by the bank that they subscribe to a list they get from Visa/Mastercard that will update your NEW information so they can keep charging you. Not only that, they don't even send the PRODUCT out once they've gotten your new bank info by stealth. THEY ARE PREDATORY AND NEED TO BE PROSECUTED.
The lipstick was the perfect color, and I had never used a highlighter before, but went to the website to learn how to use it... It is great! Looking forward to the May bag!
I have been an ipsy user for two years- sometimes i don't like what's in my bags but usually i grow to love the items or i review the things i don't like and they never show up again in my bags!
They charge you and tell you it's been shipped another month another charge still no product when trying to contact no response (email, snapchat, insta gram) nothing no product just charges
Hi Arely, we're so sorry to hear you didn't receive your Glam Bag. We always ship Glam Bags, and would never collect payment without sending your order to you. We'd love to help! Please send us an email at support@ipsy.com so we can resolve this for you.
I ordered a bag last month. I was charged immediately and it took over 3 weeks to get to me. I was then charged for a "refreshment" of 14.06 besides the cost of the original bag. I NEVER ordered a "refreshment" which consisted of face wipes and a small lotion. There's no customer service number to call and because it was on a debit card I couldn't even dispute it. NEVER AGAIN WILL I DO BUSINESS WITH THIS SHADY COMPANY.
I want to know why ipsy wont respond back when you send and email its really irritating. You barley get points and when you use them you get screwed on a product you cash your points in on
Missing shipments. No one answers questions about missing shipments or where the shipment is. Terrible customer service. The shipments take 3 weeks at a time or longer.
I love this site because i pay $10.00 a month for free makeup and all i have to do is review them. The makeup i have getting so far i love them all i never had a problem with it. This is a good site.
I canceled my subscription and they still charging my account. Do not subscribe to them they will never close your account and keep robbing your money
I HAVE ASKED THIS COMPANY TO CANCEL MY SUBSCRIPTION REPEATEDLY. THEY WIL NOT CANCEL MY SUBSCRIPTION OR EITHER STATE THAT I DO NOT HAVE A SUBSCRIPTION. I AM BEING BILLED MONTHLY FOR THIS, WHOM DO I CONTACT AT THIS POINT I AM READY TO SUE
A company in which you write for any problem and do not last two hours to answer and solve your problem in a friendly and professional way do everything possible to solve any type of problem.
I used to be an Ipsy subscriber when I lived in the US for a short period of time but switched to Allure Beauty Box. Now I moved to Canada and discovered that Ipsy is the only thing of that kind is delivered to Canada. Here my adventure started. I subscribed in the beginning of July and got an email that I'm gonna receive my first glam bag in the middle of August. Ok, long wait but fine. When the time came, I didn't received anything. The delivery status on Canada post was delivered' but when I went through FAQ on the website it said that for some reason they mark delivered before the actual delivery so I should wait 24 hours. After 24 hours I contacted customer service and after another couple of days of texting back and forth I got an email that my accommodation package is on the way. It was on August 22th. Today is September 3rd and according to the tracking info that parcel still in North Carolina. What the heck?! I contacted customer service again and they told me to wait til sept 6th. So here I am, already been charged for the next month and still have nothing. If it's gonna happen every month, screw it.
Overview
ipsy has a rating of 1.5 stars from 802 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ipsy most frequently mention customer service, glam bag and credit card. ipsy ranks 104th among Subscription Shopping sites.
“ipsy” comes from the Latin word ipse, meaning “sense of self.” By celebrating beauty of all forms in the world, ipsy provides a platform for anyone to express both their inner and outer radiance. With videos from ipsy's well-loved YouTube stylists, including co-founder Michelle Phan, as well as from a devoted and engaged user community, ipsy is changing the way women learn about and experience beauty looks.
When you become a member, you can learn new beauty tricks, participate along with your favorite ipsy stylists in monthly looks, and connect with other ipsters who inspire you.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Beth, I'm so sorry to hear you've had a negative experience with ipsyCare. If you are still having trouble with your package, please send another email and request a manager so we can help. In the meantime, I'd be happy to clarify shipping and product selection.
When we hand your package off to our shipping partners, we don't have control over how long your Glam Bag is in transit or final delivery. The estimated delivery date provided by USPS or FedEx is just an estimate, and can change over time, especially this time of year when weather conditions are poor. We stand by the quality of service of our shipping partners, and always offer a free replacement if your Glam Bag doesn't make it to you. Also, if it's been over 14 business days in transit, we offer a free replacement as well.
Apologies that you're receiving too many eyeliners! We have an exciting new feature that ipsyCare can help set up for you to make sure our system strives to omit eyeliners. Please contact ipsyCare to request this, and one of our representatives will be happy to assist.