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iPostal1 has a rating of 4.6 stars from 3,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
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It's been a couple months, and everything is performing well. It works from Ecuador but do not send it directly, because CorreosdelEcuador is about to close. Find someone you know to send it by DHL.
I had a great experience with ipostal so far, I can see what letters came and chose to deliver what I need and I can get them when needed.
I moved over to iPostal1 in utter frustration with poor service from my local USPS. The extra cost is well worth the services provided. I am very pleased. Thank you for making my life easier!
I like their services. It's a great experience. You can arrange to have your mail sent to you and they do it right away.
The service has worked well and any personal interaction has been great. Both web UI and native app are a bit clunky and non-intuitive, but they are getting the job done.
Just for security reasons I didn't want my actual address put on any social media (or anything else) as my business address so ipostal1 is the most cost effective system out there for something like this.
IPostal is amazing. It makes it so that I have one less thing to worry about when it comes to my business. I have such an ease and hassle free mail option. I am notified if mail is there so I never miss important business mail. I recommend this to all small business owners.
I've used the service for quite a while and have never had any issues... Excellent
Not too pleased. A little expensive to forward mails. The mobile app is a waste of time, cause have to keep going to website. Have to keep calling ipostal1 to get things done.
Excellent customer service! The business location is very accessible and close to the freeway. Thank you.
As expected, will leave a full review once we start using more often.
We are pretty happy with our services. Most of the time there is a delay in the mail, but nothing critical. For example, we may ask for something to be sent 2-day but we'll actually receive it in 3 or 4 days. This is a much better experience than what we had with our previous mailbox so we are pretty happy about that.
My address was changed unexpectedly in less than a month of signing up for the service and as soon as I finished updating my business address on all my business accounts. I lost all mail items I had received so I contacted support to ask what happened. I am very please with how they have handled situation and understand the situation is outside the company's control due to pandemic.
Good product that does what it says it will. Simple to use. Works for my purposes.
I like receiving notifications which let me know that I have mail and how many items. Al is very efficient and the wait for my mail at the store is very short.
I used another service prior to this one so I know what a good service looks like. The first 2 scans I received were cut off and upside down and the interface is not very user friendly to select scans or viewing. I cancelled after 2 months.
Hi Terri,
Thanks for your review.
Sorry about the quality of the scans you received. We work closely with our mail centers to maintain quality standards and will follow up with them to fix this problem.
We upgraded our app this year and are currently working on an upgrade to the online digital mailbox interface, so finding the scan request button will be easier. To view a PDF of scanned mail content, all you have to do is click on ‘View’ next to the mail item in your inbox.
Sincerely,
IPostal1
IPostal offers great services and locations for entrepreneurs, had easily managed my mails while away so I can stay focussed on my business
Great solution to receive and manage my mail while I'm away
Answer: Hi Elayne, Thanks for your question. You can find Office Buildings and Coworking Spaces under the locations tab on our website. We're happy to be able to say that we've had thousands and thousands of customers that have been able to successfully use our addresses for DMV, business, banking purposes and more. Throughout the years that we have offered our digital mailbox services, we've found that each institution/state has their own software and guidelines that are followed to verify the addresses. We highly recommend directly contacting the institution(s) that you are hoping to register your iPostal1 address with to confirm if it will be acceptable. We understand that there is a possibility that not all of our addresses may work for all purposes, and because of this we do provide you with a 30-day grace period. You're welcome to try us out - and if you end up closing the account within 30 days of signup because you couldn't use the address, you can reach out to us to request a full refund of your subscription payment. Sincerely, IPostal1
Answer: Hi Maxine, Thanks for your question. Our Virtual Office phone line allows you to receive calls and voice mail messages, so you don't have to use your private phone for business. However, some of our Office Building locations do provide live-answering services. This is something that you will need to pay them for directly, separate from your iPostal1 subscription. You can find more information about our Virtual Office plans and how the phone lines work on the FAQ pages on our website. Sincerely, IPostal1
Answer: Hi Jena, Thanks for your question. You are able to receive and pick up packages at any of our locations. Please be sure to check out pricing for all our services, like pickups and storage, on the Pricing page and by the address listing of each address on our website. Sincerely, IPostal1
Answer: Hi Roger, Thanks for your question. All mail and most packages qualify for 30 days of free storage. Our storage policy and pricing can be found on the Pricing page on our website. Sincerely, IPostal1
Answer: Hi Alexis, Thanks for your question. All of our locations are listed on the Locations page on our website. If you are looking for a specific location and/or need further assistance, please write to our Customer Service team at service@iPostal1.com and we would be happy to help you. Sincerely, IPostal1
Answer: Hi Alexis, Thanks for your question. All of our locations are listed on the Locations page on our website. If you are looking for a specific location and/or need further assistance, please write to our Customer Service team at service@iPostal1.com and we would be happy to help you. Sincerely, IPostal1
Answer: Hi Michael, Many entrepreneurs starting a business use a real street address from iPostal1 to establish their businesses. Sincerely, IPostal1
Answer: Hi Danielle, Thanks for reaching out. You can pick any location for your mailbox, regardless of where you live. Please make sure that the address on your ID matches the home address you put on your Form 1583. If you have any questions about your filling out the Form 1583, please write to us at service@iPostal1.com or contact us via chat. Sincerely, IPostal1
Answer: If you have a tracking information that shows the package was delivered to the store, then first step is to work with the store to confirm receipt and look for the package. If that does not work and store claims they never received or can't find the package, then you need to consult with the iPostal1 Customer Service team at service@iPostal1.com about next steps.
Answer: Given your specific needs, it pays to do a little homework before deciding which state or city will work best for you. Thousands of customers have used our service to register their business or for their DMV needs. However, in Oregon, Missouri, Washington State, and California, we suggest that you check with government agencies to determine what you can or cannot do with your virtual address. For banking, some banks or credit card companies may not accept transferring your address to your iPostal1 address, so best to check with them ahead of time.
Hi Andrew,
Thanks for your review. Glad to hear that you have had a good experience with your iPostal1 service.
Requests to forward mail should be handled the same day if received by 1:00 PM and the carrier has not already made the daily pickup; otherwise within 24 hours. If a forward mail task is made in the afternoon it will likely go out the next day, adding one day to your delivery.
We work closely with our mail centers to maintain proper service standards, so we will be in touch with yours to see that your mail forwarding tasks are handled as promptly as possible.
Sincerely.
IPostal1