iPhone-Cases4U

Ordered an iphone4 case 31 Jan 2010. Paypal account was debited same day but apart from the PayPal transaction, no order notification was received. Quoted 8-10 days delivery, but 14 days later still no product. Used website contact form to query, requesting delivery tracking information but no response. 21 days later, still no response nor phone case. Sent another query via their website contact form, but now found this review website and realised I'm being conned, so will initiate PayPal resolution for refund.

Awful customer service and products not as advertised. I bought a case: 'Hand-crafted from fine, premium grade leather, This Case is a soft leather case that is custom fitted for your Apple iPhone 4'.

The case is NOT made of leather, but of imitation leather with regular patterns in the texture. The case did NOT fit the iPhone 4, and was better-suited to the 3G's shape and size. It had marks on the outside and came in a generic box, which didn't even conform to the dimensions of the case. Sale of Goods Act, eat your heart out.

When a refund was demanded, they claimed that they could not refund and have been ignoring me since. There's £30 well-spent.

Liars and scammers, in my opinion.

First, I can't write English sentence correctly BUT I have a storong feeling that need to do something at least share my bad experience.

I ordered swarovski crystal iphone cover, paid US $140 with paypal.
The item was missing crystal so I send email to them.
Here is exchange e-mail with "famous" Mary in customer service.

Me: I fund that there are two missing parts When I received.
Please see attached picture.

Iphone4U: Do you mean you got the order but it is incorrect?

Me: Item was correct. Two Crystals are missing.

Iphone4U: Please take some photo of the case you received & our shipping package to us first, we need them for reference.

Me: Sent another picture.

Iphone4U: Sorry, but we can't see clearly where the crystal fallen off from your photo.

Me: I try to send another photo.It was not fallen off crystal, IT WAS NOT THERE!

Iphone4U: Thanks for your email.
Confirmed from our relevant department, the case is no problem. Please keep it and feel free to use it.

Quality is poor, predict it will be fallen off crystals after 2weeks.
I doubt is this crystals? Or plastic?
I was lucky, I could received item and fitted in my iphone.
Yes, I'm positive person.

Rip off site.
Ordered and paid for a Boss case for my phone - after a number of weeks they sent me a copy of a Boss case! I told them they had sent me the wrong case and sent them a photograph of what they sent me - this the reply I got even though my order clearly states Boss iphone case:

"Kindly tell you that yes it is not official Boss branded and it is our own series, the case we sent to you is right, thanks for your undertanding and using our services.
Mary - Customer Services iPhone-cases4u.com"

In short DO NOT use this site...

I ordered a case for my new iphone 4 and the one I chose was called Executive Series for iPhone 4 and descriped as "Form-fitting case designed to perfectly fit your Apple iPhone 4." The case arrived and was no where near a perfect fit for an iphone 4, it was so slack inside the case as there is at least a 5mm gap either side of the phone. After numerous emails and I even send photos they are still saying they are for the iphone 4 even though they do not even have a hole in the back for the camera lens and they are refusing a refund. If anyone would like to see the photos email me at *******@hotmail.co.uk and I will gladly show you them.

I bought a cover from this site as a Christmas present for my girlfriend. They also sent me a novelty 'Happy Christmas' cover. This actually cracked as it was put on the phone, and it didn't get any better. This cover began to chip away and crack further. The actual cover I purchased did exactly the same thing. As you can imagine this was really embarrassing. I emailed and asked for my money back, and was instead sent a replacement. This was actually worse than the original and cracked and fell apart in days. In the end, large chunks of the cover were missing.

I have now been chasing a refund for 2 months, and although the support team do get back to me suggesting the situation is under review, I am not making progress. I have now just been fobbed off with them telling me this has to be put on hold for 2 weeks as it is stock-taking time. What a joke! I have asked for this to be taken to management, but seem to be getting nowhere.

Their products are cheap plastic, and are simply designed to make money, not to give buyers a quality product. Save your money for a more reputable service.

The wrost bad customer service I have experienvces! I have bought an iphone case and protection screens. They sent me the items after 2 weeks as they ship out of Hong Kong, it was the wroing one but they only accept return if the items are demaged and after a first reply, they did not qwrite me back. An honest advice: stay away from this website, hope they will run out of business rather than providing sunch bad customer service to other poor victims!