Received order fairly quickly. Have not put it on yet, but I ordered the 20 year warranty cover and it was approx $60 less than from the pool supply company I usually use.
Got the motor had it installed, it did not work because the old impeller was broken, when to my pool company in Peabody mass, they confirmed that, the impeller was broken, been a customer for over 35 years, took care of me, gave me a new impeller,installed it for me, plugged the new motor in and off we go the pool filter was working,and the Grandchildren were swimming the next weekend thank You. FYI the pool company said that the pureline pump motor will only last a season, Why didn't you buy the motor pump from us price was a big difference
Ordered item, they keep saying is was delivered. WHERE WAS IT DELIVERED? I never received it. They keep turning customers around expecting people forget about their refund. It is unbelievable how dishonest these people are.
The box was damaged and the handle was exposed. I haven't installed it yet but don't expect an issue. I will contact you, with a photo of received package if necessary.
The website help me narrow down a search. I use the Web chat to talk to one of the technical support experts regarding seal replacement kits. Overall great experience. The pump arrived when promised.
Excellent company to deal with from start to finish, easy ordering very informative and fast processing and delivery. Everything came in correct and works great. I highly recommend this company.
I had trouble locating the correct cord for my Nautilus pool robot. INYO Pools made it very simple. Delivery was much quicker than I expected. I would definitely use this company again.
I was very pleased with my first purchase from them. So I made a second purchase. Of the 4 things I ordered, 2 arrived via different shipments but the other two never arrived. I chatted with them (no support phone and they never respond to support tickets) and they said it was backordered from vendor and would refund me. Four days later, after contacting them daily they have given me different answers, including that they will now ship the parts. It always ends with 'we will email you later today'. They have not emailed. Their chat client only pops up randomly, so you cannot initiate a chat unless it appears and I'm convinced they have now disabled it for my login. I've tried via social media and get the same blanket answer 'we will email you'. It's a shame because their prices are good, shipment of items I received was good and quality seems fine. The online video and blogs are helpful as well. Just their support sucks - really bad. Be very wary of buying from them and make sure your credit card company will back you when they don't deliver.
Very happy with product and delivery time.did need 13 tip plates but only came in 10 pack $8 and change each.to buy 3 more $14 and change each.wish I could have added additional 3 at $8 pricing..
I order top railing for my pool on Mar 17 and as of today Apr 6 I have not seen anything they made sure to Take my money from me and I have call the phone number several times but I don't get any answers except that my order is on its way. I'm thinking that this company is nothing but a SCAM it cost me 1400 dollor's.
Our new Hayward Pool Vac XL - Concrete Cleaner (Item: W*******ADC) from InyoPools works GREAT! Buy this one! We previously had a Zodiac, MX8 Advanced Suction-Side Automatic Pool Cleaner... what a waste of $400.00! That cleaner spent most of its time cleaning the sides of my pool, where there was NOTHING to pick up, regularly threw a track (stops working until replaced), and it also got stuck on my pool steps - requires constant supervision. This Hayward Pool Vacuum cleans the bottom of my concrete in-ground pool like no other - no worries about whether it is working or not. Inyo Pools is our go-to source for most all of our swimming pool needs.
I ordered a motor and the next day the order was cancelled for the reason that the product had been discontinued. Now I'm getting an email asking if I've received my order.
I've bought a few items from inyopools.com and ever time their excellent.
Depending on the way it's shipped I've received them pretty much on time.
I didn't take pics or I would have posted them.
The box came torn and slightly crushed, but the items were intact. I have not yet used the filter so I can't comment on functionality or fit.
Very helpful during the whole order to delivery process. Delivered on time. Equipment was packed in such a way that there was no damage to my equipment
I needed to replace a pool motor. Their autobot application worked but I wanted a person to talk to. It was hard to find their phone number but once I did, they answered after a series of messages and being on hold. They want to push to automation as much as possible. I spoke to a knowledgeable person who steered me to the right part. But they can't take your order. You have to enter the part number and go through their online site.
I looked at the motor online and it gave me a link to a variable-speed motor which is more energy efficient. I returned to the site and avoided the Autobot by selecting a "something else" option. That agent was especially helpful and patient. They asked questions I didn't even know needed asking. I sent them pictures of the motor/pump assembly and they found the answer on whether the pump was a high or medium flow so I got the right parts. They sent me links and a parts diagram to help. Great price. The ground delivery option was too slow for a pool without a motor so I upgraded to a 3-day delivery. We'll see when it comes.
Do not trust this website. Advertise parts that they do not have and send you wrong part. Customer service blames warehouse mistakes... scam. Wait for real part that is never coming
John B.,
We apologize for the lack of customer service and resolution on your order. There was a wrong part number in our ordering system that caused us to repeatedly order you the incorrect item. The customer service team dropped the ball on realizing this prior to causing you so much frustration. Our customer service manager caught wind of the issues a little too late but did issue a refund on the order on 03/01/2021. We apologize for dropping the ball so bad on your order.
Product arrived as specified. Well packaged and in good shape.
Good quality and good price.
Good company to order from.
Very satisfied with the order.
Looking up items and placing the order was simple and easy. My only complaint is that only a chat option is available for questions. I would prefer a phone call.
BOUGHT A BRAND NEW POOL FROM NAMCO, CAME WITH A INYO POOL CLEARWATER II FILTER. HAS TWO YELLOW WRENCH KEYS TO SECURE THE FILTER COVER THAT REGULARLY BREAK WHEN TURNED (NO MATTER HOW CAREFUL YOU ARE). BROKE 3 IN THE FIRST MONTH AT $60 FOR 2 PACK. RIDICULOUSLY BAD ENGINEERING, WILL NEED TO REPLACE EVERYTHING. DO NOT BUY FROM THIS COMPANY.
Overview
INYOPools.com has a rating of 3.1 stars from 414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with INYOPools.com most frequently mention customer service, great price and fast delivery. INYOPools.com ranks 1st among Swimming Pool sites.
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Hello Shawn,
We apologize sincerely for the issues with your order. The order was originally for 18 top rails, when we sent it to the warehouse they advised us that we only had 11. We tried to correct the order and contact you but the warehouse shipped the order out by mistake and captured the funds. We were able to retrieve the order from UPS and have since been able to ship it to you. We also issued a refund for the difference, which was owed, as well as an additional amount for the frustrations on your order. We're sorry we dropped the ball and are working to improve our communications with customers.