INYOPools.com

Pump motor came fast and it works great. The price was good and their site is full of practical videos. Customer service is great.

I ordered a part for my pool with overnight shipping at 12:15 pm on Tuesday November 17. Checked my order status Wednesday morning. No tracking number. I started a chat with Eric who was no help. He could tell me nothing about my order. Called the phone number, which was not easy to get, and talked with Michele. I requested the person in charge call me back. Michele gave me a credit for the over night shipping and assured me the item would ship out Wednesday. No call back from Joe the manager. Thursday morning I checked my order status and I still did not have a tracking number. I called INYO and talked with Eric at 9:10 am. Eric new nothing again. He sent an email to their warehouse manager and said he would call me back when he got an update. At 11:30am I called back to check on the shipping status and talked with Michele. Michele was able to figure out that my Tuesday overnight shipment had still not been processed. She offered a $50 discount. I asked why Joe had not called me back. She said she would request he call me back again. Shortly after that call Megan, Joe's assistant called me back an offered to take $100 off the order if I wanted to proceed. I told her I had no confidence in there ability to deliver. Finally Joe called me back blamed the independent warehouse he uses for all of the problems and offered to take $100 off the price. I declined, told him to cancel the order. My pool has been down for three days now and I have made no progress getting it fixed because INYOpools does not have competent people in leadership positions. Joe called me back again and offered the part to me for free if I would not write this review. I declined that offer also, obviously. In good conscience I could not do this to the next person that might order with them. Proceed with these people at your own risk.

Love using the chat feature it's quick and easy and I can upload pics of the replacement part I need. They're really knowledgeable