It was really awesome. I just searched the website, found the part and it came in a few days. And I even got a discount coupon. Perfect.
Order came in a short amount of time. Only issue is that one part was missing and one was included that I didn't order.
I had a hole punched in the top of my filter. The guy on the online chat helped me find the right part number to replace the filter top.
Missing one of my parts.did the chat thing no one ever got back with me.called waited on the phone for fifteen minutes no one came back
Very very quick delivery, excellent company, very easy to deal with, lots of help, on line shop is very easy, I highly recommend!
The product arrived broken. How do a get a replacement? It's a pool skimmer basket and it is broken.
I ordered on line. They were quick and the item shipped out the next day. The item arrived on time and was good. Thanks.
I received the exact parts that I needed to fix the motor of the pool pump.
Great service of Inyopools
I could recommend 100%
Great videos and support. Very fast delivery and shipping. Youtube Chanel is informative and entertaining.
We ordered only the part the that was broken but the part received didn't fit with the related parts it needed to. We need to return this part.
Fast shipping with great prices. Regular shipping was fast. Prices were very good. Will order again from this vendor
Great site for parts and especially for information. I highly recommend it, especially for home pool owners.
It's no wondered Amazon is getting all the internet business. The return process is no competition for the smoothness of the Amazon process
I own a property in a different state from where I live and placed an order from Inyo Pools for a sand filter. I buy many products for this property through various websites and always pay with my Discover credit card. This particular company sent me an email that said their fraud department had flagged my order and that I needed to send a copy of my driver license. The email explained that this was no different than being required to show one's driver license at a place of sale if requested. I scanned and sent a copy of my driver license per the instructions and received a response that my driver license wasn't accepted and that I needed to pay with PayPal or send a check. I called customer service to try to resolve the issue over the phone and the representative spoke to me in a very condescending manner by saying things such as "We can choose who we do business with" and "We get these types of complaints every day and have been in business since 2001". I can understand that their fraud department flagged the order but they should have been able to resolve the issue when I called. They could have verified my Discover card by calling Discover. After my experience, I researched the company and found many complaints from consumers on the Better Business Website and other review sites, some of which were exactly like my concern. The company should not ask for a driver license if it won't be accepted, and they should have a facility in place to handle credit card orders that are erroneously flagged when a customer calls to try to resolve the issue. I wasted my time trying to resolve the issue by sending multiple emails and calling customer service and the company clearly doesn't value their customer's time. I bought the sand filter from another supplier and would absolutely never do business with this company. Their business ethics are the absolute worst that I have ever experienced.
Never got confirmation and never received my order. Then received an email asking if I got my order.? :/
Ordered shipped no problem, fast and easy to buy from
Ordered top rails for our pool. Came when they said and in perfect condition.
Easy to find the right motor at a decent price fast delivery, got it before scheduled date! Great service.
If you want great customer service and guaranteed products…. This is your website for pool supplies!
Overview
INYOPools.com has a rating of 3.1 stars from 414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with INYOPools.com most frequently mention customer service, great price and fast delivery. INYOPools.com ranks 1st among Swimming Pool sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joseph,
We're sorry to hear that your order arrived damaged. I see that you contacted us this morning about the damaged item, and we have already notified you that we are working on shipping out a replacement for you. The replacement order should be shipping out to you today. Thank you for your support and patience.