• InWeddingDress

Overview

InWeddingDress has a rating of 3.19 stars from 110 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with InWeddingDress most frequently mention bridesmaid dresses, and custom measurements. InWeddingDress ranks 35th among Wedding Dresses sites.

  • Service
    11
  • Value
    11
  • Shipping
    11
  • Returns
    8
  • Quality
    11
8
See all photos

What reviewers want you to know

Positive highlights

  • I found a gorgeous dress out of the hundreds of wedding dresses available.

Critical highlights

  • WORST customer service experience of my life thus far.
How would you rate InWeddingDress?
Top Positive Review

“Amazing!”

ELIZABETH X.
6/21/19

I have no intend to wear my wedding dress more than once so I thought I could just buy one online at a reasonable price. BUT! I have to say the dress I ordered AMAZED me big time! The dress was well made, sized correctly, and for the detail and quality of fabric... money well spent! The shipping can be faster though, I received my dress 21 days after purchasing.

Top Critical Review

“Do not order from here”

Elisha D.
6/13/20

I ordered a dress during the pandemic and because I didn't return it in 5 business days they will not let me return it. Also there is no phone number to contact and they only reply to emails with the generic response. I'm stuck with a dress that does not fit and paid $175 for it.

Reviews (110)

Rating

Timeframe

Other

Reviews that mention popular keywords

wedding dress (23) customer service (19)
Thumbnail of user elizabethx10
4 reviews
17 helpful votes
June 21st, 2019

I have no intend to wear my wedding dress more than once so I thought I could just buy one online at a reasonable price. BUT! I have to say the dress I ordered AMAZED me big time! The dress was well made, sized correctly, and for the detail and quality of fabric... money well spent! The shipping can be faster though, I received my dress 21 days after purchasing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeanr135
1 review
7 helpful votes
April 4th, 2019

Received my granddaughter's lovely flower girl dress and am totally satisfied. The dress is gorgeous. The customer service was excellent. Fast shipping. The price was amazing. Highly recommend you check them out. You won't be disappointed.

Thumbnail of user dianad55
1 review
13 helpful votes
December 30th, 2016

I received my dress less than one month after ordering! It's very well done. The fabric is pretty. A slight bit uncomfortable and scratchy but I am only wearing it once! I definitely would order from them again. My dress is stunning for the price!

Thumbnail of user niloofark
1 review
13 helpful votes
June 23rd, 2017

I loved my dress, I really didn't expect it to be this good assuming how cheap it is! I'm so happy I did order my wedding dress from them. I'll write you my email address and if you wish I can send you the pic of my dress and the one I chose on their website, compare it yourself *******@gmail.com

Thumbnail of user elishad10
1 review
10 helpful votes
June 13th, 2020

I ordered a dress during the pandemic and because I didn't return it in 5 business days they will not let me return it. Also there is no phone number to contact and they only reply to emails with the generic response. I'm stuck with a dress that does not fit and paid $175 for it.

Thumbnail of user susant475
1 review
0 helpful votes
March 28th, 2019

Uyer Beware:
Buyer Beware:
1. It takes 4 weeks for your order to arrive.
2. The dress and embellishments won't look anything like the online photo.
3. The fit will be wrong even if you provide professionally taken measurements.
4. Returns are a hassle with a 30% restocking fee plus shipping.

Thumbnail of user kims249
1 review
2 helpful votes
May 16th, 2017

I ordered my dress from in wedding dress and immediately started to worry. What if it was awful when it arrived. Well I didn't need to worry. The delivery date was quicker than described. A small package arrived and my heart sank. But I opened it all and I have a beautiful dress that fits perfectly. It just needs shortening but other than that I'm very happy. I would definitely buy from them.

Thumbnail of user gilliano2
6 reviews
16 helpful votes
July 15th, 2015

Wow! I was so surprised and so happy with my dress from InWeddingDress.com. The wedding gown was beautiful and just as high quality as any of the 1-2k dresses I tried on at Davids bridal. I know they are in China, but don't hold that against them. My dress arrived on time, the customer support people were very nice about all my questions and with a little faith this site saved me over $1200 on basically the same dress I was about to buy from DB. I wish I had bought my bridesmaids dresses there as well... don't even get me started on the story.

Tip for consumers:
Use their chat support, they are very nice.

Service
Value
Shipping
Quality
Thumbnail of user angelaw55
1 review
4 helpful votes
December 9th, 2015

The dresses are super fine. Transaction was effortless and dress is well tailored, details are as in the picture and delivery was very quick. All the items i purchased were received and in good shape. Looking forward to the Day!
Thank you! I am purchasing from you again. Keep up the professionalism.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dannh
1 review
8 helpful votes
October 7th, 2014

I ordered 3 bridesmaid dresses from InWeddingDress. The first dress I ordered was beautifully made and came in a pink colour. I was so impressed and very happily ordered 2 more dresses in the same colour and make.

This is where things went wrong. The second 2 dresses came in Peach colour, which was a different colour to the first dress and were not well made like the first dress.

I contacted the company about this and they advised that I could not get a refund or new dresses in the correct colour, as the dresses were ordered at different times.

I have had to buy 3 new dresses from another vendor as the bridesmaid dresses from InWeddingDress are not usable for the wedding.

A word of warning to anyone considering this site. The dress quality differs as they contract out the construction to different suppliers. Be prepared not to get the dress of your dreams - and be ready to buy another dress from another supplier.

I would not recommend this site.

Thumbnail of user ninau3
1 review
11 helpful votes
January 4th, 2018

I purchased a wedding dress and it was faulty with fishing wire hanging out also appeared poor quality the customer service was so bad that they didnt reply to me at all then replied 5 days later and seemed to be an automated message no matter what i wrote i seem to get an automated message. Now they are saying i can pay shipping both ways and if they dont think its faulty which it is and i sent them photos of the faults. Im at their mercy to decide if its faulty or not. Been going on for weeks. Dont do it dont buy from inwedding dress you will regret it. Im now in process of contacting consumer affairs.

Thumbnail of user donnan39
1 review
9 helpful votes
June 9th, 2017

I bought a short wedding dress for my daughter. She is a college student and doesn't live at home. When finally coming home at the end of the semester, she tried on the dress and it didn't fit. I emailed customer service about a clean exchange, all shipping at my expense, and they refused to work with me! DO NOT order from these people. I paid $228 for this dress and found it cheaper on another site! Shop around!

Thumbnail of user tyronab
1 review
11 helpful votes
May 31st, 2014

I ordered my wedding dress from them. The Shipping an Customer Service leaves a little to be desired. However I am a plus size woman Size 18 an my dress fit beautifully. I knew from purchasing previous formal gowns that you should always buy them 3-4 sizes larger so my dress was a 24. With some minor alterations on the bodice an hem it turned out beautiful. I would have paid twice as much for a dress like this in a store in the U.S. I just urge you not to purchase from this site if you are pressed for time or picky since it's difficult to return it if the fit cannot be altered by a local seamstress. Good Luck an Happy Shopping

Thumbnail of user katheriner13
1 review
11 helpful votes
December 9th, 2015

I ordered a wedding gown from this site and the gown is exquisite! I paid the small extra fee to have the gown made to my measurements and it fits like a glove. I will not have to have any alterations done to it. The workmanship is great, much higher quality than I expected for the price. And the gown has extensive beading and lace.
By the way my daughter, who is the only one who has seen it, says it is beautiful on me. I can't wait to wear it as I walk down the aisle to the man I still love!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kated90
1 review
12 helpful votes
August 3rd, 2018

This business is a scam. The dresses in the photos are not what they send you. You cannot get your money back. They are in China and some people are ok with accepting a knock off version of the dress in the photo but for $200-300 why would you want a cheaply made, cheap looking, ill fitting dress that scratches your skin? That's all they create. Do not gamble. The photos are lies. The joke is on you. Order a dress. Laugh. Or cry when it arrives. A half blind 8 year old must have made mine. Its stupid these people are allowed to do what they do. So angry. I need a dress! Back to the drawing board. Enjoy my money, jerks.

Thumbnail of user johnc540
1 review
0 helpful votes
January 18th, 2021

Thank you so much inweddingdress.My dress just arrived and it's just amazing! I was a little worried about ordering from a site online but the folks on their chat were very helpful. How sweet! I had looked at dozens of other places for bridesmaid dresses and this style was definitely my favorite.

Thumbnail of user lorir177
1 review
1 helpful vote
September 25th, 2018

I ordered a dress for my son's wedding. The color was completely off from the swatch provided when I ordered it. It was supposed to be champagne which is a tannish gold color. It was almost white when I received it. They refused to take it back and refund my money because it was a customer order. They would not own up to their mistake. Do not shop here... Shop local!

Thumbnail of user adelaidel3
1 review
10 helpful votes
March 22nd, 2016

I ordered two wedding dresses (4yrs ago) one was a ivory satin beach wedding dress, the other white satin ornate fitted dtess. We did them custom made and were a perfect fit on each of the brides. The material was excellent, duchess satin, with lovely under skirting. Very impressed, so much so, looking to order another one for a wedding in Sept. Also, ordered a flower dress for 12yr old, in ivory satin, which was beautiful with a lovely full skirt. My grandaughter was thrilled to wear it.

Thumbnail of user elizabeths69
1 review
10 helpful votes
January 7th, 2015

Must say you stunned me! Im a big sized bride. That is why I thought I'd try to order here. Was a bit anxious though because I ordered a bit late, one and a halv month before the wedding... Ordered the dress in the morning 21 of Dec. It arrived in Canada on the morning
Of 3 of Jan. Thank you so much for the fast delivery! Also a bit anxious about the fitting... which was perfect. Also: I sent questions before ordering - these were answered between 1-6 hours later!

Thank you for wonderful service and a wonderful dress!

Service
Value
Shipping
Quality
Thumbnail of user elizabethp51
1 review
11 helpful votes
June 27th, 2015

Ordered a swatch to make sure it was the right color I want before I placed my order on this site. I also had a dressmaker friend measured my bridesmaids then ordered 6 dresses totally. They all arrived yesterday, I changed the dresses from strapless to halter neck - it
Was brilliant. Great quality fabric, perfect fit, absolutely gorgeous embroidery & beading. I ordered them 9 months before the wedding so I had time just in case. I also requested extra fabric to get bow ties made locally for my groomsmen.

Thumbnail of user lindas437
1 review
11 helpful votes
July 8th, 2017

After ordering a mother of the bride dress, I scanned these mixed reviews. Then I got nervous. They are mixed. When I ordered, I clearly read that there is a 20 percent charge for returns and returns are under certain circumstances. Everyone should review the fine print. That being said, I am so happy with the order. I was provided a tracking number when it shipped, it arrived in far less time than expected, it fits perfectly per the measurements I provided for a custom fit. Although we went back and forth as a family on the color, we went with the BERRY color, thinking it would be closest to Burgundy. It isn't, it's more of a wine/plum. But it's a beautiful color. Dress was detailed and really exactly as pictured in my experience. For $150 for a mother of the bride custom dress without other alterations needed, it is a fabulous option.

Thumbnail of user seanm103
1 review
16 helpful votes
March 28th, 2016

My fiance and I are busy people. Her dress was delivered and we couldn't get to the packag for a few days. Then, we found that their return policy was such that you had very little time to request a return number. We were sent a dress that was not accurate to the photos on the site, and are now told by Jenny Foley, "Too bad, so sad." Read the fine print with these people because they are trapping folks into paying for dresses and not letting you return them. We will be headed to our bank to request a reverse payment to get our money back and file a fraud claim.

Thumbnail of user karyny
1 review
9 helpful votes
October 6th, 2014

Here's a picture of me trying it on when I got the dress back from my local tailor.
I ordered it in navy. It was a lovely dress with nice colour. I was satisfied with the good quality material and sewing and the detail at the chest were carefully made. I would recommend you to my friends and relatives.

Thumbnail of user elisar5
1 review
0 helpful votes
May 31st, 2017

The dress came in two different colours and damaged. Horrible customer service and they don't do returns. They say they do but then only return 20% of what you paid.

Thumbnail of user danetter2
1 review
8 helpful votes
December 2nd, 2014

I ordered my dress hoping it was as pretty as the picture and it really is! The lace its simply divine! Not cheap looking at all! My measurements were bigger than the largest of dresses but there's around 1.5-2 inches give in both side seams. Its a really easy job to alter. I have also taken out the bust cups as they really looked funny, it looks much better without them. I am also adding more sparkles again you can easily do yourself.
My dress came in 12 DAYS! AMAZING! Don't hesitate to buy from this site its great value for money. But don't expect couture quality that's not what you pay for.

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Find your perfect beach or destination wedding dress at InWeddingDress! We have a wide selection available at affordable prices with fast shipping!

Company Representative

Thumbnail of user helenw17
Helen W.

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3.2
110 reviews
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