Internet Hobbies

They state that they want you to read the "about our business/FAQ" section of the web page prior to contacting. After learning way more about the lives of the proprietors than I ever cared to learn, I sent an email asking about product availability. They didn't respond to my questions but I received an advertisement email four days later. I replied to the ad with the same questions and… wait for it… nothing. I can't see giving them any of my money.

I had ordered a kit of the ship kit july or August. I finally got it today mater of fact I forgot about it when i was deleting email when i stumbled on 1 telling me it was on back order so email them with ordered number and asked about status well maybe they too forgot but 1 thing wasnt forgotten a charge to my bank acc. So i fell victim to rotten customer service beware make sure item in stock which i wasnt informed of at the time jc

Internet hobbies is a fraudulent business. I ordered (3) models from them on 3/26/21, with a 2-3 day shipping per the information on their website. After a couple of weeks went by with no update on my order, I emailed them for status. They replied that my order was complete and would ship on 4/13/21. I never received the tracking number promised by them when the order left their warehouse, so I emailed them several times with no response. They finally responded on 5/4/21 stating that my order would ship the next day and I would receive a tracking number. Once again, no tracking number or confirmation was received. I emailed them back demanding a full refund, to which they replied "I have forwarded this email to my lawyer". I repeated my demand for a refund via email and the company replied "F%CK OFF". I called my bank and reported the company as a fraud. My bank refunded my money, but I am inclined to warn others about this horrible company.

The merchant seems to have good prices and inventory, but when they never ship what you bought, what's the point? They routinely ignore emails or refuse to answer simple questions. I had to get a refund from my credit card because they wouldn't even do that despite not shipping my order for over a month.

I placed an order thinking I would get 30% off their already discounted price on several items they said were in stock. I ordered online and got an immediate confirmation and a followup note they were hard to get orders out. Two weeks later I emailed them asking if items had shipped. They said they working hard to get so many orders mail due to fantastic sales. Another week passed and they said items are back ordered and to wait. I complained and they finally refunded my credit card. Likely, some people never get back their money back and they pocket it plus make money on the initial charging of credit cards.

Surprised mine is the first review of this company on Site Jabber. There are numerous other complaints at various sites on the net about the very poor service from this company.
Here are the facts:
I placed an order for 6 cans of Tamiya spray paint on 8-15-16.
Simple huh...I thought I was saving a few bucks compared to other sellers but later after more thorough research found Hobbylinc sells the same product for slightly less.

Got an order confirmation via email the same day then no communication for 8 days.
I wrote an inquiry on 8/23/16 asking about ship date. The tepid reply the next day on 8/24/16 contained what I felt were excuses. "Out of stock products can sometimes delay shipping." The paint I ordered was not listed as out of stock on their website. Maybe they don't maintain their site (giving them undue credit for the delay). Interestingly they said my order would ship on 8/24/16 the day they responded to my note. Coincidence?? I suspect my inquiry reminded them of my order,,oops! :) So since they did not send tracking info as expected I have no way of knowing if they actually shipped on 8/24/16.

Most companies send an email with ship date tracking info/link to shipper's site. Not this company. On 8/25/16 I sent an email notifying them that unless they send ship date and tracking info I will contact my VISA card company CHASE and dispute their charge. That got their attention. Today, 8/26/16, someone from this "company," sent a note saying even though they weren't open today (Friday, a normal closed day for them) they would send tracking info by the end of the day. Seemed like they condescended to do this.
The end is near: Today, 8/26/16 I received a shipping notice with tracking info from Yahoo. Following my promise to take action against him he did what he was supposed to do in the first place.
As I suspected the guy did not mail the package on Wednesday 8/24/16 as he said he did. Uh huh..........Most other reviews I contained similar experiences. The seller did not respond to the buyer at all or in a timely manner. Delays in shipping were lengthy. Who knows when I would have received my order had I not put pressure on him. Ridiculous.
Update: His lowest price shipping is USPS parcel select. I have never had anything sent via that method, but "parcel" gave the hint delivery time would be longer. I was ok with a bit slower. His $9.95 fee for the slowest possible mail suggests he wants to make some $ on shipping. Priority mail for the size of box to hold these 6 cans of paint would have cost only $6.80 and I would have received the order within three days after delivery to the post office.
Today, Sept. 7, 2016 I received my order. That's 24 days from order to receipt folks. A record for my internet purchase experience.

Seems like the who owns this shop is barely more than a one man operation. He shipped my items 11 days after I ordered. That's just irresponsible. Nowadays customers expect a lot more from internet sellers.

I prefer Hobbylinc where I just placed my second order in three weeks. Check them out and dispense with the ridiculousness of Internethobbies.com