Surprised mine is the first review of this company on Site Jabber. There are numerous other complaints at various sites on the net about the very poor service from this company.
Here are the facts:
I placed an order for 6 cans of Tamiya spray paint on 8-15-16.
Simple huh...I thought I was saving a few bucks compared to other sellers but later after more thorough research found Hobbylinc sells the same product for slightly less.
Got an order confirmation via email the same day then no communication for 8 days.
I wrote an inquiry on 8/23/16 asking about ship date. The tepid reply the next day on 8/24/16 contained what I felt were excuses. "Out of stock products can sometimes delay shipping." The paint I ordered was not listed as out of stock on their website. Maybe they don't maintain their site (giving them undue credit for the delay). Interestingly they said my order would ship on 8/24/16 the day they responded to my note. Coincidence?? I suspect my inquiry reminded them of my order,,oops! :) So since they did not send tracking info as expected I have no way of knowing if they actually shipped on 8/24/16.
Most companies send an email with ship date tracking info/link to shipper's site. Not this company. On 8/25/16 I sent an email notifying them that unless they send ship date and tracking info I will contact my VISA card company CHASE and dispute their charge. That got their attention. Today, 8/26/16, someone from this "company," sent a note saying even though they weren't open today (Friday, a normal closed day for them) they would send tracking info by the end of the day. Seemed like they condescended to do this.
The end is near: Today, 8/26/16 I received a shipping notice with tracking info from Yahoo. Following my promise to take action against him he did what he was supposed to do in the first place.
As I suspected the guy did not mail the package on Wednesday 8/24/16 as he said he did. Uh huh..........Most other reviews I contained similar experiences. The seller did not respond to the buyer at all or in a timely manner. Delays in shipping were lengthy. Who knows when I would have received my order had I not put pressure on him. Ridiculous.
Update: His lowest price shipping is USPS parcel select. I have never had anything sent via that method, but "parcel" gave the hint delivery time would be longer. I was ok with a bit slower. His $9.95 fee for the slowest possible mail suggests he wants to make some $ on shipping. Priority mail for the size of box to hold these 6 cans of paint would have cost only $6.80 and I would have received the order within three days after delivery to the post office.
Today, Sept. 7, 2016 I received my order. That's 24 days from order to receipt folks. A record for my internet purchase experience.
Seems like the who owns this shop is barely more than a one man operation. He shipped my items 11 days after I ordered. That's just irresponsible. Nowadays customers expect a lot more from internet sellers.
I prefer Hobbylinc where I just placed my second order in three weeks. Check them out and dispense with the ridiculousness of Internethobbies.com