I placed an order thinking I would get 30% off their already discounted price on several items they said were in stock. I ordered online and got an immediate confirmation and a followup note they were hard to get orders out. Two weeks later I emailed them asking if items had shipped. They said they working hard to get so many orders mail due to fantastic sales. Another week passed and they said items are back ordered and to wait. I complained and they finally refunded my credit card. Likely, some people never get back their money back and they pocket it plus make money on the initial charging of credit cards.