This company has many names and email addresses. I ordered a wig that is discontinued at every other website. Made me nervous how they could possibly have a wig that was discontinued 2 yrs ago and no one else has it. Asked questions. Paypal sent $260 before any wig was shipped. Asked info and they told me they didn't have to verify anything, called me "sweetheart" and told me I was blocked from further contact. No reputable company does that. Stay away from this company. If you've had problems, leave a review with every complaint website possible and the BBB even tho they are not a member of the BBB. It will help others who check the BBB about this business.
On Tue, Sep 3,2019 at 3:33 PM RP wrote:
I forgot my password, your website says to go to the forgot my password page, and there is no such page that I can find. It won't open a new account for me because apparently I already have one, only I don't remember the password. I ordered 4 hairpieces and hope I paid with Paypal although there is no confirmation page coming up. I tried calling the number on your site and you do not accept phone calls. I have wasted an hour on this. Did you get my order or not? If so, please send confirmation email to this email address. If not, forget it.
From: International Wig *******@gmail. C
To: RP
Sent: Tue, Sep 3,2019 6:36 pm
Subject: Re: Impossible to place order
If you placed an order you are going to get an emailThere is no lost password page- the link is right under where you would enter passcodeWe dont take phone ordersIts very easy to reset your passcode. You dont need to be angry at us because you cant reset the password its the same system as any website! Thanks
On Tue, Sep 3,2019, 3:49 PM RP wrote:
"There is no lost password page" Then why does your site say to go to the "forgot my password page" if there isn't any? There is also no link. Not only can't I reset 6the password, I also can't place an order without logging in, as your checkout page says I can.
From: International Wig *******@gmail. C
To: RP
Sent: Tue, Sep 3,2019 7:59 pm
Subject: Re: Impossible to place order
Well we've managed to stay in business for over 20 years my dear. Because we're an online company, I guess you have to have some computer literacy. Have a great day
On Wed, Sep 4,2019, 12:54 PM RP wrote:
You have no idea what my level of computer literacy is my dear. You are immature and unprofessional. Online stores with decent customer service apologize to frustrated customers for website inconveniences and help them find a solution. They do not blame an antiquated site that doesn't even have links for their own email on the customer being computer illiterate. Think of how much more business you could be getting if customers could navigate your ridiculous checkout process. You need to not work with the public if you can't handle a legitimate complaint like an adult instead of a nasty 3-year old. I found the items I wanted (or close enough) elsewhere and had no problem with THEIR website or checkout, so, gee, maybe it's not me after all.
International Wig (*******@gmail. C)To: RP Details
Or, maybe it is? Lol
NO WAY WIL BUY FORM THEM AGAIN. SUPER SLOW SHIPPING. RECEIVED ITEM NOT EVEN LOOK LIKE PHOTO IMAGES. HAVE TO RETURN ITEM AND I GOT ABOUT 30% FROM TOTAL. WHAT RIP OFF. VERY RUDE CUSTOMER SERVICE.
Worst vile customer service in history of doing business with online stores. I did not receive all items that were paid for so upon sending a clean email stating the matter I was replied with personal attacks and to top it all they sold all my information to a ton of online subscriptions to companies who went as far as calling my home phone number all day long about supposed inquiries (that of course I did not make). ENTER your information on this site at your own risk! If I could give a NO star I would!
Internationalwigs.com and Wowwigs.com takes your money, sends you abusive e-mails. Information on the fraudulent activity of Internationalwigs.com or Wowwigs.com please Google "Internationalwigs.com complaints" or "Wowwigs.com complaints" and all the stories of harassment, fraud, and abusive business practices will come up in the search.
For consumer complaints contact the federal trade commission or consumer affairs.
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