1 review for International Wigs is not recommended

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Renee P.

New York

2 reviews

2 helpful votes

This is my email exchange with this company~ judge for yourself

September 4, 2019

On Tue, Sep 3,2019 at 3:33 PM RP wrote:
I forgot my password, your website says to go to the forgot my password page, and there is no such page that I can find. It won't open a new account for me because apparently I already have one, only I don't remember the password. I ordered 4 hairpieces and hope I paid with Paypal although there is no confirmation page coming up. I tried calling the number on your site and you do not accept phone calls. I have wasted an hour on this. Did you get my order or not? If so, please send confirmation email to this email address. If not, forget it.

From: International Wig *******@gmail. C
To: RP
Sent: Tue, Sep 3,2019 6:36 pm
Subject: Re: Impossible to place order

If you placed an order you are going to get an emailThere is no lost password page- the link is right under where you would enter passcodeWe dont take phone ordersIts very easy to reset your passcode. You dont need to be angry at us because you cant reset the password its the same system as any website! Thanks

On Tue, Sep 3,2019, 3:49 PM RP wrote:

"There is no lost password page" Then why does your site say to go to the "forgot my password page" if there isn't any? There is also no link. Not only can't I reset 6the password, I also can't place an order without logging in, as your checkout page says I can.

From: International Wig *******@gmail. C
To: RP
Sent: Tue, Sep 3,2019 7:59 pm
Subject: Re: Impossible to place order

Well we've managed to stay in business for over 20 years my dear. Because we're an online company, I guess you have to have some computer literacy. Have a great day

On Wed, Sep 4,2019, 12:54 PM RP wrote:

You have no idea what my level of computer literacy is my dear. You are immature and unprofessional. Online stores with decent customer service apologize to frustrated customers for website inconveniences and help them find a solution. They do not blame an antiquated site that doesn't even have links for their own email on the customer being computer illiterate. Think of how much more business you could be getting if customers could navigate your ridiculous checkout process. You need to not work with the public if you can't handle a legitimate complaint like an adult instead of a nasty 3-year old. I found the items I wanted (or close enough) elsewhere and had no problem with THEIR website or checkout, so, gee, maybe it's not me after all.

International Wig (*******@gmail. C)To: RP Details
Or, maybe it is? Lol

Date of experience: September 4, 2019