InstacartReviews 2,490

I was very pleased with my orders and deliveries. I didn't mind paying for the delivery since it was saving me time. However, I received a charge for $149 without any warning. I called and cancelled and got my $149 back. The free delivery and membership promises were not honored. I didn't mind paying for the deliveries but the $149 was unacceptable. I am glad I didn't write a review right away because if I wrote a review based on the deliveries it would have been 5 stars but the sudden unexpected fee changed it to ONE star.

I am generally a relaxed, understanding and compliant person who rarely complains, but my experience with Instacart has left me fuming. I am partially disabled and house bound, so I have to rely on others. My first experience with Instacart was good. Prompt, efficient and courteous. Total mark up was about 15% with all the hidden fees. Second time the mark up above store price was about 18%. It was steep but acceptable. Then when they thought they had me hooked the mark up jumped to a whopping 50%. The store receipt was $59 and Instacart charged me $89. That is nothing short of price gouging and of taking cruel advantage of an elderly house bound person. My polite query was answered by a form letter. I am warning all my friends and contacts to stay away from Instacart.

On every order, there is at least one wrong or missing item, which often ruins whatever meal/dish Im shopping for. About 1 in every 4 or 5 orders is a completely disaster. I once had an order that only had 2 items out of 23 correct. Ive also had serveral shoppers that were so aggressive that I refused to let them deliver to my home. I ended up deleting my account entirely. Id love for someone else to start a rival service like this as its a great idea but carelessly executed by Instacart

I placed an order, selected a time to have this order delivered and this did not happen. I was not notified of the fact that no one had even shopped for this order. My daughter recommended Instacart as being a service that made her life very easy. I selected options to check on the order status which did not work. I downloaded the app and couldn`t find out the order status. I called the number provided on the website that had my account info on and waited over half an hour on hold. I searched for another number online and called this number. An agent told me the store was not even open at the hour I called. He repeated this a few times. The agent said that the service is pretty new in Canada and maybe there are not enough shoppers. Then he told me the store was closed for the holiday the next day.

We tried using instacart start this year (2018) and thought it reasonable for the convenience. The convenience is now gone. Any time saved has more than been eaten up by dealing with the abysmal system. There is no way to communicate with the shoppers though this is trumpeted as a feature of the service. We we getting the wrong items. The last order the driver was routed to a park instead of our house. Insane. They offer credits that are never delivered. STAY AWAY!

I have been using instacart for the past couple of months and for the most part the shoppers were really nice and did a great job. The problem is with Instacart's policies. They no longer allow you to waive the service fee, so on top of the monthly/yearly subscription fee I have been paying about an additional $6 per order in service fees. I also discovered on my last order that the total the shopper paid at Ralphs, using their ralphs card, was $115 for my order. However the online total was $121, which is what I was charged, plus the $6 service fee. The customer service person said they do not honor store card discounts, coupons or promotions. So they basically stole from me and profited an extra $6 on top of everything else. As much as I love the convenience of someone delivering my groceries, I will be cancelling my service, this is simply not an acceptable practice!

I have never heard of a grocery service not being able to return for whatever reason ( i ordered too many of an item). I asked about the policy and they said if it's not damaged they will not return. I had another incident where i had to argue with them about giving me an a mistaken item. And they said they wouldn't be able to do anything about it. So if you have any customer concerns you are just craps out of luck. I've been on the phone with them and sitting in front of the customer service desk at the store for an hour now regarding this issue. Insacart customer service is so disappointing to say the least. That's the impression I'm getting from this service. Lol. I'm switching over to Amazon Prime.

Ordered some shoprite instacart groceries which was regrettable. Was given a rotting decaying head of lettuce, perishables not contained in a cooler with ice cream delivered melted all over the place, cheese soft and mushy, several purchased items 'unavailable', given the incorrect size of an item. Only partially refunded with the remainder given as a stupid coupon: for my next shopping order". Right. The instacart for keyfood falls into the same league. Pitiful deception against consumers. Never again.

I ordered some ensure for a sick friend that just got out of surgery. I paid over $100.00 for them to shop and deliver within an hour.
I included my friends phone number and clear instructions for the delivery person. Over 4 hours later and nothing. I checked on line and it states delivered. I tried to chat with the delivery person and the system states they are shopping for the items but It was after midnight by then.
I tried to make a complaint and the site doesnt work.
When they do get back to me theres a run around about they will rush my order. My friend is weak from not eating from before the surgery and now about to pass out. Next they emailed, the order is on its way and will arrive in minutes. Total *** I am thinking of taking them to court for this.
Never again! I will be sure to spread the word DO NOT USE THIS SERVICE!
Reason of review: Problem with delivery.
Monetary Loss: $105.

I spent over a couple of hours getting set up on Instacart and placing my first order. Everything seemed like it was progressing well. I even received a text letting me know that I could add items to my order up until 4:30PM. They were scheduled to arrive between 5-6PM. I received another text saying they would not delivery my order until tomorrow night. I had surgery a month ago and am beginning to run out of supplies. I can not drive for another 3 weeks. I thought this seemed like a good idea. The customer service person said -- sorry about that. They will not be in business very long if this is the way they treat their customers. After reading other reviews, I now need to worry about my account I used to purchase my groceries. Yes, stay away from this company.

My first couple deliveries werent bad, but the third was horrible. Claimed that over half my items were out of stock (tortillas and pickles out of stock?), the few items I received were sustituted poorly or incorrect (got 5 pounds of bruised organic apples when I asked for 5 regular apples, and paid $15 for them) and then when I totaled all my charges from my Instacart receipt, there were several mistakes that were not resolved after a month of arguing with customer service... Even after a couple good runs, the last experience was so horrible I will never use them again.