website thubmnail of InkedShop
How would you rate InkedShop?
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New Hampshire
1 review
3 helpful votes
Follow Kenneth J.
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A scam?
November 28, 2020

Is this even a real company? Placed an order over 2 weeks ago. Shipping label created said ships in 2-3 business days. Two weeks later still hasn't shipped. I've sent 3 emails to what appears to be a non existing customer service dept. No reply, no further contact with me.

Date of experience: November 28, 2020
Connecticut
1 review
4 helpful votes
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Customer service sucks
December 11, 2020

Ordered two things back in the middle of November only received one, ordered another two things a couple weeks later got both, but one of the items were completely wrong, i've called about 10 times no one answers, emailed seven or eight times no response. And I'm assuming they want me to pay shipping to send this item back when it was wrong in the first place. Why should I have to pay more money to get the correct item? Customer service is actually bull$#*!

Date of experience: December 11, 2020
Texas
1 review
3 helpful votes
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January 25,2021 I placed an order with this company. I still today have not received any product. I have tried to email customer service about this multiple times but continue to receive an auto reply with "returns" information. I contacted the shipping company as well who told me they have a shipping label generated but never received the products. How about this company give me my money back? They are crooks!

Date of experience: May 11, 2021
Tennessee
1 review
2 helpful votes
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Do not order anything from this company. The clothes looks like something from the dollar store or Wish. It's cheap and looks like it's made for a toddler to wear. My order came in 2 separate deliveries which arrived over a week apart. When the first package came and I saw the quality, I knew I was going to return it so I waited until the second item arrived. Who wants to pay twice for shipping it back? I requested both by email and over the phone to please return my funds to my account. No one replied. I have heard nothing and had to call 4 or 5 times. It was confirmed that my return arrived and finally I spoke with someone. They told me it has to be returned within a week. How is that possible when my order came in 2 separate packages a week apart? They refuse to reimburse me and since the items were returned to them with tags and original packaging they pretty much just stole my money. Horrible company!

Date of experience: February 22, 2022
Pennsylvania
1 review
1 helpful vote
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Bad customer service
April 29, 2021

I bought a tang top from them over a month ago. I've never received it. I tried to contact the carrier. After a hour of being on hold I was disconnected. I contacted the company twice about either shipping the item or refunding me for the item and have not received a response. I would never order from here again.

Date of experience: April 29, 2021
New Mexico
1 review
2 helpful votes
Follow Lailah H.
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They don't ship in 1-3 business days like the website says. When you reach out to customer service, no one answers. If you reach out to their social media pages, no one answers. When I finally got my item, I noticed that the hoodie is Gildan which are $12 at any given store. I spent $50 on the hoodie I bought when I could have made it myself for $20 or less. Complete rip off and won't be ordering anything ever again.

Date of experience: October 20, 2021
Illinois
1 review
1 helpful vote
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Ordered 4 items, received 2 cheapest items. Sent 2 seperate tracking numbers. Other 2 items over 100 dollars and tracking info says awaiting item from merchant. Hasn't updated. Called them lady said she would get back to me after research. No contact back, called 2 times since and emailed asking for refund. No contact back after leaving several voicemails saying I wanted a refund and that I was going to dispute with my bank. They do not answer the phone. I have since disputed with my bank and will tell everyone I know not to order from them. Not a reputable company probably run out of someones house.

Date of experience: April 15, 2021
Tennessee
0 reviews
0 helpful votes
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Perfect :)
January 16, 2022

I bought my pair of emily 315s from here. I was expecting to either not get my order at all or get a bad bootleg in replacement due to the reviews. But I was wrong! I got authentic shoes that came in the demonia packaging. If i wouldn't had immediate ripped it open i would've showed how nice the packaging looked. It also arrived in like 2 days, which is crazy to me! Anyways I will definitely be buying from here again, and hopefully my experience is the same :)

Date of experience: January 15, 2022
Pennsylvania
1 review
3 helpful votes
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Wowww
October 28, 2020

Wow I'm really disappointed the leggings I bought were supposed to have a quote on the back of the leg and there was non
And the other pair... well the stitching was horrible you can tell they were made terrible and they won't last me long I wasted 47 dollars on two pairs of leggings that I thought would last me and be good quality considering you usually get what you pay for aand 20 dollars a pair shouldn't have been $#*!ty quality
Never again!

Date of experience: October 28, 2020
Nevada
2 reviews
2 helpful votes
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Scammers
October 9, 2020

I ordered two pairs of demonia boots. One pair the only option was vegan leather, son that's what inordeeed... The second pair there was a leather option that cost more, I upgraded… However they still sent me the plastic version. And then have the nerve to tell me I have to pay to return them. Oh and their "customer service" phone number, they don't answer it.

Date of experience: October 9, 2020
Missouri
1 review
0 helpful votes
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Not bad but not the best
December 21, 2022

I got two pairs of sweat pants with the matching hoodies recently. A shipping label was created the day after I ordered but it says like that for 2 weeks. I contacted customer support via email and they got the items shipped out. They said 2 it's were on back order and would be shipped later. I got 3 out of the 4 items days later. I contacted customer support about the 4 the item and they said it was on back order. It showed up 2 days later. The items seemed in decent quality but one the first day of wearing the sweatpants they started coming apart at the seam. Nothing I couldn't fix with a little hand stitching though! Over all the quality isn't super bad, just not the best. Shipping was really slow but customer service did their job and got my items to me.

Date of experience: December 20, 2022
Illinois
1 review
2 helpful votes
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Horrible company
December 22, 2015

Everyone is completely right, absolute $#*! company, selling items they don't have in stock, take your money, horrible customer service. Spend your money else where these people are shady and not to be trusted

Date of experience: December 22, 2015
Australia
1 review
2 helpful votes
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RIP OFF crap clothing!
February 4, 2020

Their size measurements don't match the product. Large is about an Australian 8. I measured up for leggings to make sure I got the right size but it was not even close. They refuse to refund, won't answer emails, guys just DONT buy from them

Date of experience: February 4, 2020
Kentucky
1 review
3 helpful votes
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Bad service
December 16, 2020

Quick to take my payments but got my shipping address wrong and still am in litigation for my refund,,,

All around greedy shop, customer service sucks absolute $#*!

Date of experience: December 16, 2020
Georgia
1 review
2 helpful votes
Follow Ali L.
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This website is the worst, along with their customer service. Last year (Christmas time) I ordered a magazine subscription from them with a free t-shirt. Subscription was 5 months late and almost one year later, no t-shirt. I have e-mailed them, left numerous voice mails. And this is not the only instance - I have ordered clothing for myself, paid and it gets taken out immediately), one month later still no clothing and then when I send an e-mail they re-send the clothing and charge me AGAIN! Never received it the first time around. Better off trying to find their stuff on eBay or Posh Mark. I have.

Date of experience: October 17, 2014
Texas
1 review
0 helpful votes
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False advertising
August 13, 2018

The other day I ordered a shirt from the Inked shop (website) and everything went smooth. I was so excited because I had been searching everywhere for this shirt and I finally found it! My order was confirmed on aug 11 2018 at 6:53 pm and today at 10:15 am I got the notification that my shipment was on its way with a tracking number included. Then at 1:36 pm I received a email about a refund and probably some automated response that didn't make sense but said it the shirt was out of stock. I now feel like my credit card information could possibly be at risk because I've never had any company just refund my purchase after I've received my tracking number. I don't trust it, and I would be careful if you order from here! And good luck on getting what you purchase.

Date of experience: August 13, 2018
Arizona
1 review
2 helpful votes
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DON'T BUY FROM THEM
February 14, 2020

This business is not to be trusted. We ordered a shirt that didn't fit right, so we contacted them about doing an exchange.

We received a generated email explaining return/exchange policy. We emailed them again, and finally got a real person to speak with us, who said there wouldn't be a problem.

Weeks after sending our return, we got our same package back that had a note saying it was refused.

We emailed AGAIN asking why they sent the package back when they said they'd take it, and they had no explanation for this. They literally said "Weird, we don't know who would do this. Sorry about that."

No further help was offered to us! Don't buy from them.

Date of experience: February 14, 2020
Oklahoma
1 review
0 helpful votes
Follow Diane H.
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"Inked Shop only cares about sales and not customer service, all of the other merchants that I used to purchase Christmas gifts are accepting returns from purchases done between Nov 1 and Christmas and these items can be returned through Jan 31... but NOT Inked. They have a 30 day return policy and it does not matter if they were Christmas gifts or not. Very poor quality of customer service" Because of this review, I was contacted by email and phone by the Store Manager who apologized and promised he would take care of my refund. I am impressed. I am sure glad there is social media and managers who actually care.

Date of experience: January 5, 2015
Australia
1 review
4 helpful votes
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Terrible service!
May 18, 2020

This was shocking service. I never received my item despite waiting 3 months and counting; customer service was lacklustre, took several emails to get a response, which was standard copy/paste & I kept getting handed to different people throughout the correspondence. My tracking number stalled a day into transit and had then been reported as untraceable both by USPS and Australia Post.

Shipping insurance was a joke and I had to fight for my refund voa PayPal dispute and explaining the situation to customer support for a third time.

I will never buy from them again; I wish I had found these reviews first.

Date of experience: May 18, 2020
California
1 review
1 helpful vote
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I placed an order this shirt that displayed a V-neck on the site. But when I got the shirt it wasn't even close to what was pictured. I've emailed and called and still no reply backs. I refuse to pay for return shipping if it's their fault for false advertisment. Horrible customer service and false advertisement! Never buying from them again! Oh, and they took forever to ship it out to me and I live in California. (pictures the shirt I ordered was the woman v-neck tee and I just realized they sent me the man tee)

Date of experience: February 18, 2017

Overview

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from unreliable shipping practices and poor customer service. Many customers report long delays in order fulfillment, unresponsive support channels, and issues with incorrect or low-quality items. Additionally, the return policy is frequently criticized as overly restrictive, with customers feeling compelled to pay for return shipping on erroneous orders. While a few positive experiences were noted, highlighting successful transactions and quality products, these instances are overshadowed by the prevailing negative sentiments regarding service and support, indicating a pressing need for improvement in customer relations and operational efficiency.

This summary is generated by AI, based on text from customer reviews

service
14
value
13
shipping
13
returns
11
quality
13