This was shocking service. I never received my item despite waiting 3 months and counting; customer service was lacklustre, took several emails to get a response, which was standard copy/paste & I kept getting handed to different people throughout the correspondence. My tracking number stalled a day into transit and had then been reported as untraceable both by USPS and Australia Post.
Shipping insurance was a joke and I had to fight for my refund voa PayPal dispute and explaining the situation to customer support for a third time.
I will never buy from them again; I wish I had found these reviews first.