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New Hampshire
1 review
1 helpful vote
Follow Synnie F.
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Very pleased
May 5, 2017

I order some baby products (two onesies). I got one in the mail. I was confused and thought they forgot the other one. So I sent them a message. They replied a few hours later and told me the other package should be in. I was put off because I assumed they'd mail both at the same time. They were the same thing. That was my only concern. But I am pleased with everything else! It was exactly as pictured.

Date of experience: May 4, 2017
Wisconsin
1 review
0 helpful votes
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Love my new cup!
April 3, 2020

Fast delivery, love my new coffee cup(it's just for decoration) but the crescent moon is put on backwards. Other than that, very happy with the company!

Date of experience: April 3, 2020
Nevada
3 reviews
2 helpful votes
Follow C M.
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ITEMS ARE FROM SEVERAL DIFFERENT MAKERS. Please keep in mind when choosing what you want from the different brands. That being said, I Have ordered from the site a few times. My 1st dress was too tight and I was given credit to reorder after returning it. All items I've ordered were Good quality. It does take awhile to receive with standard mail so order way ahead if it's for a certain occasion. And I just order a size or two up as a rule when ordering from here now

Date of experience: April 8, 2018
Washington
37 reviews
196 helpful votes
Follow Aniece F.
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I'm not a happy camper about this site. It's not HORRIBLE but I definitely don't like it. I bought a hoodie from them as a gift someone HAD to have and it was like $45 and I found a 20% off coupon as well, which I thought was going to save me some money. WELLLL, the only option for shipping was two day shipping and it was $12.50. Ended up paying $50 for the hoodie, but at least it would arrive super early... I was wrong.

They took the money out of my account immediately, sent me a confirmation number and told me that my package will be sent out shortly. I ordered on a Monday night so I'm thinking with two day shipping it'll get here by Friday at the latest. NOPE. A week and a half later and I still don't have my hoodie. I sent an email stating that I don't see why it should still say "processing" when the money was taken out and the item wasn't out of stock. I used an exclamation point... just one to express my frustration. The next morning I received an email from them saying my package was shipped out and a few hours later I got another email from Eric at customer care saying that my package has been shipped and is in transit... he used an exclamation point as well. I didn't like that.

I'm not happy with them. I felt that his email was sarcastic when I was really upset because I felt that if it was going to take almost two weeks to get an item then I should have another shipping option. Don't think I would order from them again.

Date of experience: October 16, 2013
Michigan
1 review
6 helpful votes
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Bad customer service
August 6, 2017

Yes,
I ordered a hoodie a while ago and sent an email out because it was too tight on me so I could recieve a size larger. Never got email back.

Date of experience: August 6, 2017
Australia
1 review
4 helpful votes
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Terrible service!
May 18, 2020

This was shocking service. I never received my item despite waiting 3 months and counting; customer service was lacklustre, took several emails to get a response, which was standard copy/paste & I kept getting handed to different people throughout the correspondence. My tracking number stalled a day into transit and had then been reported as untraceable both by USPS and Australia Post.

Shipping insurance was a joke and I had to fight for my refund voa PayPal dispute and explaining the situation to customer support for a third time.

I will never buy from them again; I wish I had found these reviews first.

Date of experience: May 18, 2020
California
1 review
1 helpful vote
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I placed an order this shirt that displayed a V-neck on the site. But when I got the shirt it wasn't even close to what was pictured. I've emailed and called and still no reply backs. I refuse to pay for return shipping if it's their fault for false advertisment. Horrible customer service and false advertisement! Never buying from them again! Oh, and they took forever to ship it out to me and I live in California. (pictures the shirt I ordered was the woman v-neck tee and I just realized they sent me the man tee)

Date of experience: February 18, 2017
Florida
1 review
3 helpful votes
Follow Steve B.
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Although they carry unique and unusual items, their return policy is borderline criminal. Having spent hundreds of dollars on home decor items and some apparel at InkedShop, I find it appalling that they do not accept returns - only exchanges or store credit. Even on apparel, really? Without being able to try an item on it is impossible to know that your order will fit, is the actual color that is represented, and/or fills the need for which the item is originally purchased. But forget it, even after being a loyal customer for multiple years, there are no refunds, and they don't even pay for return shipping. Once they have your money, it's spent and you aren't getting it back. They make you find other items in their offerings so you can roll the dice buying something else from them that they won't take back. You'll end up having to spend more money on taxes and shipping perhaps multiple times. I recommend going direct to the manufacturer if you like something you see on their site. FYI and one more thing to guard against is their mailing list. I have requested multiple times to be removed from their contact list but I still get DAILY emails from them, many times more than daily in fact.

I've wasted money for the last time with them by ordering a Sullen Art Co. Hat and it doesn't fit properly. So now I'm stuck sending it back on my dime and then trying to find a way to spend store credit... again. No wonder Amazon is crushing it.

Date of experience: January 24, 2022
Arizona
1 review
1 helpful vote
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I placed my order on 4/12/15 and still no merchandise. I emailed them a week after I placed my order to find out why I havent recieved a confirmation that it had been shipped. They replied that I have to wait no more than 3 weeks due to a misprint error. Now it's been a month and no one will respond to the numerous emails or phone calls I have made. From the reviews I've read all over the Internet, apparently I'm not the only dissatisfied customer. Worst experience I've had with a company. I Don't know if this company is a scam or what but don't waste your time & money because all you'll be doing is trying to track down your order while no one responds back. I really don't know how they're in business.

Date of experience: May 15, 2015
Texas
1 review
3 helpful votes
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Awful customer service!
December 22, 2015

Ordered 3 items on December 11th. Received 2 of those items 2 weeks ago. The other still hasn't left the facility. Contact customer service via email. They apologize and say they're going to the warehouse to get it shipped out. That was a week ago. Call yesterday and speak to a gentleman telling him what's going on. He apologizes and said he is going to the warehouse right now to make sure it ships and since I have 2 day shipping, my wife will still receive it by Christmas. Check the tracking all day... still hasn't moved. I have now sent 3 emails and called at least 15 times and nobody will respond or answer the phone. Called 3 times this afternoon in hopes of reaching somebody... the phone system seems to now be down. This is the last time I will be making a purchase from this good for nothing, incompetent company. Sure... take my $70 on December 11th but I can't even get you to ship the $#*!ing package. Crock of $#*!!

Date of experience: December 22, 2015
New Jersey
2 reviews
0 helpful votes
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Never again
April 1, 2019

I refuse to buy from this two bit website ever again. I ordered 8 pairs of underwear in a size medium. They sent 7 mediums & one small. They would not exchange it because of the no intimates return policy. WTF do I do with a a smaller size that I didn't order. Sham company.

Date of experience: April 1, 2019
New York
1 review
1 helpful vote
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I purchased a shirt back in the beginning of april. I always love what i see from these people but i guess thats the TRAP. I contacted and got a reply quickly but never a tracking number. The reply says the processed and packaged (and charged me) but it wasnt shipped. This place could make decent money if they had their sh!# together!

Date of experience: May 5, 2015
Texas
1 review
2 helpful votes
Follow Cristina H.
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Ok almost 5 years ago I had the worst experience from Revel Service and said I would never buy from them again and then I found Inked Shop and thought about how much selection they had and I was super excited! THEN... I placed a $150 order and when each item was getting sent from different locations and all had different tracking numbers I knew I had been duped and it took me back to my Rebel Circus and yep they just changed the name! Here it is June 25th and my order from May 20th has still not completed.

Date of experience: June 25, 2020
Tennessee
1 review
3 helpful votes
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Don't order anything from this company. I ordered over 150.00 worth of clothes and it wasn't good quality 2 of the shirts weren't even completely hemmed(the collar was just raw material). One was even the Right shirt at All and then when I sent it back, I had to PAY 12.63 Shipping and They company didn't refunded me The FULL AMOUNT OF THE SHIRT or The Shipping! It's a Horrible WAY to do Business! They need to be Looked into! Added pics of what it looked like and What I ordered!

Date of experience: June 22, 2022
New York
2 reviews
2 helpful votes
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I spent over $100 on this website only to be very disappointed. I placed an order with them and waited weeks for my order. When trying to get in touch with customer service, the phone number was either out of order, or the mailbox was full. No one would return my messages or emails. Going on over a month of no response and still no clothes, I finally reported them to the BBB. I guess that did the trick because I finally received my package, weeks later.

Date of experience: December 14, 2014
Australia
3 reviews
3 helpful votes
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Disappointed
September 1, 2017

Bought a jumper but:
1. It took a long time to arrive (Semi-forgivable as it was being shipped to Australia)
2. The fabric was so thin that it was actually a long sleeve shirt, not a jumper. My partner actually burst out laughing when I opened it and held up my 'new jumper'.
3. The item did not have hems, it was just rough cut - this was unable to be seen in the photo due to the way the model posed and the fact it was black.
4. It ended up costing me a grand total of $70AU (for a scrappy long sleeve shirt!) after currency exchange and shipping, even though the item itself was on sale.

The buying process was easy and the item did actually arrive, but I was disappointed with the quality and sly marketing of the product. I suspect it was made in China or somewhere similar.

I won't be shopping there again.

Date of experience: September 1, 2017
South Africa
1 review
1 helpful vote
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I would give 0 stars if it was an option. I purchased 2 tops from the InkedShop website on 3 September. With shipping the cost was $66.84.
The one top was last tracked in Chicago on 18 September and the other in Miami on 13 September. It is now 5 October and still no sign of the tops. The first time I contacted the InkedShop customer services querying the order they told me to go directly to USPS but I only got automated answering services which told me that my tracking number didn't exist. I have since contacted Scott at InkedShop Customer services 3 more times asking for assistance but he has not bothered to so much as respond. I live in South Africa so it's difficult for me to make many phonecalls chasing the tops. I would think that a small effort would be made by this vendor to help ensure I receive the goods I paid a lot of money for.

Date of experience: November 5, 2015
California
1 review
4 helpful votes
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Bull$#*!!
May 15, 2020

I see these $#*!es been having $#*!ed up customer service for over 7yrs and still haven't gotten their $#*! together. It's been a month and I still haven't received my shipping info. No one answers the phone or my emails. I've been trying to reach someone for 2wks now, never again! Now I have to dispute charges through my bank to get my money, I don't even want the product that I've spent $130 on anymore

Date of experience: May 15, 2020
Australia
1 review
0 helpful votes
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Baaaaad!
December 30, 2016

Ordered 4 items in early November. 3 arrived. Sent numerous emails asking about the order & only 1 time got a reply saying it was shipped on December 4. It's now December 31st & still no item! No replies & no one has ever answered the phone! Worst part is I'm in Australia! What more can I do?! Also, tracking info gave me a response that it "couldn't be tracked". When I went back in to my emails the attachments were unavailable! NEVER SHOPPING INKED AGAIN!

Date of experience: December 30, 2016
New Jersey
1 review
0 helpful votes
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Would never order from InkedShop again! Ordered a few items for Christmas. I received one tshirt with a hole in the armpit. Also never received a tank top I ordered. Contacted InkedShop and was told they would send a new tshirt to replace the one with the hole. 20 days later I'm still waiting. Also was told to track down the tank top that I never received since they shipped it and it was now with the post office. So basically paid $50 plus shipping for a tshirt with a hole and a tank top that's MIA!

Date of experience: January 31, 2015

Overview

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from unreliable shipping practices and poor customer service. Many customers report long delays in order fulfillment, unresponsive support channels, and issues with incorrect or low-quality items. Additionally, the return policy is frequently criticized as overly restrictive, with customers feeling compelled to pay for return shipping on erroneous orders. While a few positive experiences were noted, highlighting successful transactions and quality products, these instances are overshadowed by the prevailing negative sentiments regarding service and support, indicating a pressing need for improvement in customer relations and operational efficiency.

This summary is generated by AI, based on text from customer reviews

service
14
value
13
shipping
13
returns
11
quality
13