On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Nice trick not showing owner info and requesting more money
I paid 2.95 about 2 months ago looking for a person that I had their drivers license, title to the vehicle and 6 minth outdated license plate. And that after paying for the afvamced information promising better information. This service couldn't find them at all.
I tried again a week ago thinking maybe it was a fluke. Nope it wasn't. Again had a license plate that this service is not found and can't find the person or their relatives.
I called on the day of my renewal to cancel and was charged the 24.96 because I was supposed to call the day before. They even tried looking for information and failed.
Hello Bill,
We sincerely apologize for any inconvenience this has caused you. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Regarding the monthly subscription of $24.95, no cancellation request was made before the end of your trial subscription, which is why the monthly fee was automatically charged.
On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
Nevertheless, we assure you that your account has been canceled. Since you haven't used the service beyond the trial, we issued a refund of $24.95. Please allow 3-5 business days for the funds to be placed back into your account.
Considering the refund, please be advised that you have been removed from our email listings, and your login has been deactivated.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a fraud, no real information as to this abandoned vehicle left on my clients property with an eviction order and sheriff's notce already served and date passed.
Hello Walter,
Thank you for sharing your feedback, and I'm sorry we could not provide the information you needed.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
In the example it showed a blurred odometer reading. But after purchased it did not have an odometer reading. Said it was exempt
Hello Victor,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and sincerely apologize, but I could not find any additional information on your request in our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The person whose name was given in answer to my request was a 94 year old deceased woman. Not sure how her car wound up where it is. I think the info was incorrect.
Hello G C.,
Thank you for your feedback, and I'm sorry our service did not satisfy your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until July 30,2024. Rest assured, we will improve our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You didn't find anything and then still tried to charge me full price over the $1 something advertised
Hello Luke-John,
We sincerely apologize for any inconvenience this has caused you. I can see you were trying to find information on an email address. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Site is misleading. Implies you will get information about the owner then doesn't deliver it.
Hello C V.,
Thank you for your review, and I'm sorry we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had difficulty in the beginning but the account specialist guided me through the process.
Hello Jena,
Thank you for your kind words! We're glad to hear that our representative, Catherine, was skilled and knowledgeable in assisting you. We apologize for any initial difficulties; it's great that Catherine could successfully guide you through the process. We'll let her know about your feedback; we're sure it'll make her day.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very Poor service which states that if you pay the premium certain info will be provided then you are told it's unavailable
Hello Nicole,
Thank you for sharing your feedback, and I'm sorry we could not provide the vehicle's owner information. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Super I found everything I need thanks for having search resourceful site
Hello Sherry,
Thank you for your positive feedback! We're thrilled you found everything you needed and enjoyed our resourceful site. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It did yield title or sales information. Other services provided this detail.
Hello Robert,
Thank you for your review, and I'm sorry our service did not meet your data needs. I can see you were running a VIN search. I’ve tried searching for it on my end but was also unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was told report available paid fee no report available had to then go in and cancel a subscription I didn't want to begin with once I was lied too to get my small fee
Hello Tammy,
Thank you for your review, and I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were trying to find information on a phone number. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Lonny,
Thank you for leaving a review, and I'm sorry you did not find the information you were looking for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They post incorrect information and refuse to remove even once documents have been submitted showing the data they have is not even close to correct. They have cost me 100s of thousands of dollars in
Missed customer sales due to the horrific information they claim to have gotten from reliable sources. Of which when I verified with those sources they do not show the criminal charges and convictions and. Defamatory information this site claims to have.
Buyer be ware they are a scam
Hello Sandy,
We’re sorry to hear about your experience. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for no information at all. Nothing came up for what i searched
Hello Mark,
Thank you for your review, and I'm sorry you did not find the information you needed on our website. I can see you were running a search for a License Plate. I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This company is a fraud please stay away. This company will bill your card for no reason. They don't have any accurate than what's already online. Please stay away.
Hello Mark,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. This is not the kind of experience we wanted you to have.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information they claim is included was not included. Total waste.
Hello Laurie,
I appreciate you leaving feedback, and I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Company lies about the information that it will provide. Tells you cost is $2.95, when they are really charging you $24.95 instead.
DON'T WASTE YOUR TIME ON THIS COMPANY.
AI bot answers phone. NO ONE IS EVER AVAILABLE!
Hello Noneof,
We sincerely apologize for the confusion and inconvenience this has caused you. Please know that you will only be charged the monthly subscription of $24.95 if there's no cancellation before the 7-day trial ends.
Upon checking, our records show that your account has already been canceled, and you will no longer see further charges from us.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The person I searched has known criminal records in CA but "none were found". The person has a driver license from another state but "nothing was found." The person has owned vehicles but "none were found". I paid for nothing
Hello J B.,
Thank you for leaving a review, and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the accurate information you need. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we could not provide the information, I processed a refund of $15 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did not get what I paid for. Report did not list name. I would like a refund. Please send me my money back.
Hello George,
Thank you for your feedback, and we sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. I can see that you have contacted our customer service, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James,
Thank you for your feedback, and we sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315