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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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This is all stuff that I've already found myself. I mean… it sucks that the pig I'm looking up for his record expunged obviously - but either way… none of this is new info to me. I need jr cancels this access before they try to charge me a grip.
It was easy to use. You just enter the info and pay the fee to cover costs and like magic it appears on the screen..
Hi Edite,
Wow! Thank you for this awesome review! We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I used unforeseen in a low priced trial and I got the information I was looking for. The info they provide is quite comprehensive, and their customer support is really good.
Hi Justin,
Thank you for this awesome review! We're pleased you're satisfied with the information and assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found info I needed quickly. Very helpful. Able to connect pieces to a puzzle with this service.
Hi Gail,
Thank you for this excellent review! We’re happy that you are satisfied with our service. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I asked for Kansas report and got Oklahoma!
Hello Christopher,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was knocking around trying to find someone I hadn't spoken to in 10 years, without success. This worked!
Hello Michael,
Thank you for sharing your experience with us! We're happy you're satisfied with the service. We hope you will continue to use our site and recommend us to others. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick results needed to check on possible purchase of different vehicle found what I needed very helpful website.
Hi Debbie,
Thank you for the five stars! I'm happy you found the information you needed. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
User Friendly So easy to use. Great Services. Thanks
Hi William,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did receive the report but didn't have info needed. We know for fact court cases but says none
Hello Diane,
Thank you for taking the time to give us a review. Please accept my apologies if we were not able to satisfy your needs. We want to change your experience and assist you in getting the information. Active court hearings and outstanding arrests/warrants are not presumed open to the public as these are ongoing state processes. But we can always double-check the information you need.
If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
I am looking forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Margie,
Your review is highly appreciated! This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I bought one VIN report, but got billed for a month's worth. The awesome customer service rep refunded me since I was not supposed be billed for that and held up their promise to guarantee customer satisfaction and give me the exact services I needed.
Hi Haley,
Thank you for the five stars! We're happy you're satisfied with the service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Roger,
Thank you for this fantastic review! We're happy you're satisfied with the information you received and will recommend us to others. The entire team will be glad to read what you wrote! Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got the information that I needed in the report.
Hi Su-Kuan,
We're happy you found the information you needed. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. We hope that you will also recommend us to others!
If you need anything else, please feel free to contact us anytime. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Fraser,
Thank you for sharing your feedback with us! We are happy that you are satisfied with the information you received. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found exactly what I was looking for and did not take long at all. Fast search engine.
Hello Mark,
We're glad to hear that you found information on our site. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was really good to speak with the customer service. Had a good experience.
Hi Reddy,
We're happy you had a great experience with customer service. We hope that you will also recommend us to others. Have an amazing day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I will be requesting my money back. I searched someone that has had two or three bankruptcies, is in jail currently, was married and divorced. He had a business with a license in the past. Numerous other items on the list of supported items that are checked by this company. None were found! I found more accurate information that I know to be true just surfing the web.
Hello Anna,
Thank you for taking the time to give us a review. We're sorry that you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought I'd purchased just a one-off email lookup, but somehow the site thought I signed up for a recurring subscription. When I got a first monthly service bill I was surprised and not too happy. I used the online support access to request a cancelation and charge reversal. Savannah was very quick and helpful; much appreciated. Be very careful using the site so you don't inadvertently order a service you aren't ready for.
Hello Bob,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received and we apologize for any confusion; on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided. If you need anything else, please let us know. Have a pleasant day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to find out the owners name. That's why your service advertisement said. And I don't have that. I have vehicle info that's useless to me.
Hi Todd,
We sincerely apologize if we could not provide the owner information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Upon checking, I can see that you've reached out to customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Erin,
Thank you for taking the time to give us a review. We're sorry that you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315