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InfotracerReviews 29,652

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
709
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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H h
June 20, 2020

H h

Date of experience: May 21, 2020
Florida
2 reviews
0 helpful votes
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Ok
June 20, 2020

Ok

Date of experience: May 21, 2020
Texas
1 review
0 helpful votes
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Fast & Easy
June 20, 2020

Fast & Easy

Date of experience: May 21, 2020
Maine
1 review
0 helpful votes
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I have been through about 7 pop-up pages and have yet to see the results

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 21, 2020
New Jersey
5 reviews
4 helpful votes
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Been trying to find death information. Paid and didn't get results

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 21, 2020
Colorado
2 reviews
0 helpful votes
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Good so far
June 20, 2020

Good so far.

Date of experience: May 21, 2020
Washington
1 review
0 helpful votes
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Don't rush me
June 20, 2020

Don't rush me

Date of experience: May 21, 2020
Texas
1 review
0 helpful votes
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Ok
June 19, 2020

Ok

Date of experience: May 20, 2020
Washington
1 review
0 helpful votes
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Good
June 19, 2020

Good

Date of experience: May 20, 2020
Florida
1 review
0 helpful votes
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Good
June 19, 2020

Good

Date of experience: May 20, 2020
Wisconsin
1 review
0 helpful votes
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Okay
June 19, 2020

Okay

Date of experience: May 20, 2020
Washington
1 review
0 helpful votes
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L
June 19, 2020

L

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 20, 2020
District of Columbia
2 reviews
0 helpful votes
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Thanks
June 19, 2020

Thanks

Date of experience: May 20, 2020
Pennsylvania
1 review
0 helpful votes
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Easy
June 19, 2020

Easy

Date of experience: May 20, 2020
Texas
1 review
0 helpful votes
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Good
June 19, 2020

Good

Date of experience: May 20, 2020
Texas
1 review
0 helpful votes
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Good
June 19, 2020

Good

Date of experience: May 20, 2020
New Jersey
1 review
0 helpful votes
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N/A
June 19, 2020

N/A

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 20, 2020
Minnesota
1 review
0 helpful votes
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I paid for a report and was just notified I don't have any reports. Give me the report or my money back

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 20, 2020
Florida
1 review
0 helpful votes
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Its ok, I think some public records should be free

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 20, 2020
California
1 review
0 helpful votes
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Cool
June 19, 2020

Cool

Date of experience: May 20, 2020