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InfotracerReviews 29,108

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
668
returns
43
This company responds to reviews on average within 1 day
Pennsylvania
1 review
0 helpful votes
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Easy
August 26, 2020

Easy

Date of experience: July 27, 2020
North Carolina
1 review
0 helpful votes
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Love it!
August 25, 2020

Love it!

Date of experience: July 26, 2020
New York
1 review
0 helpful votes
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Good so far
August 25, 2020

Good so far

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 26, 2020
New Jersey
1 review
0 helpful votes
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Nice
August 25, 2020

Nice

Date of experience: July 26, 2020
California
1 review
0 helpful votes
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Ok
August 25, 2020

Ok

Date of experience: July 26, 2020
Illinois
1 review
0 helpful votes
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Goos
August 25, 2020

Goos

Date of experience: July 26, 2020
Alabama
1 review
0 helpful votes
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Very good services in link to helping find items lost or stolen or report

Date of experience: July 26, 2020
Wisconsin
1 review
0 helpful votes
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Good
August 25, 2020

Good

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 26, 2020
Maryland
1 review
0 helpful votes
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Can't get up the info i paid for
August 25, 2020

Can't get up the info i paid for. I will not use again.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 26, 2020
Georgia
1 review
0 helpful votes
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So far so good
August 25, 2020

So far so good

Date of experience: July 26, 2020
Georgia
1 review
0 helpful votes
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Good
August 25, 2020

Good

Date of experience: July 26, 2020
Germany
1 review
0 helpful votes
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Ok
August 25, 2020

Ok

Date of experience: July 26, 2020
California
2 reviews
0 helpful votes
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Not bad
August 25, 2020

Not bad

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 25, 2020
California
1 review
0 helpful votes
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I ordered a report and it appears to have went blank. Took 2 tries to get set up?

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 25, 2020
Florida
1 review
0 helpful votes
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Muy bueno lo recomiendo mucho
August 24, 2020

Muy bueno lo recomiendo mucho

Date of experience: July 25, 2020
California
1 review
0 helpful votes
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****
August 24, 2020

****

Date of experience: July 25, 2020
Arizona
1 review
0 helpful votes
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I don't have anything to say yet about the information you provide

Date of experience: July 25, 2020
Connecticut
1 review
0 helpful votes
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Reasonable terms, fast service, perhaps just what I need.

Date of experience: July 25, 2020
Maryland
1 review
0 helpful votes
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So far it offered access for 7 days for 1.00. Then to access the FULL report, which seems to mean to access ANYTHING about your search, it offered 7 days UNLIMITED access for another 5.95. I denied the offer and was counter offered with 1.95 for unlimited access so I agreed to the offer and was asked to rate my "so far" $#*!... here we are..

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 25, 2020
Georgia
2 reviews
0 helpful votes
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Good
August 24, 2020

Good

Date of experience: July 25, 2020