From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
There is lots of missing info. I know for a fact of criminal records yet none are listed. Waste of money
Have not had an experience so far. No info at all.
Hello Diana,
Thank you for taking the time to send us your feedback. We are optimistic that as you continue to progress on the site, find it helpful.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Not much info found that I couldn't have found myself for free. Oh well, it was worth a try.,
Hello Tamara,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Not much info found that I couldn't have found myself for free. Oh well, it was worth a try.,
Great fun easy useful nice Great fun easy useful nice Great fun easy useful nice
Hello Thomas,
Thank you for the great review! We are excited that you find the service quick and easy to use.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The person I need to no about has nothing on file!
Hello Leann,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
You mentioned you have issues accessing the information you were searching for, and to make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5
PM EST, Sunday to Tuesday, and Thursday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Said I would get citation report that was a lie. The only reason I even purchased was for that.
Hello Robert,
Thank you for the review and for bringing this issue to our attention. You mentioned you have problems accessing the information you were searching for and the site not being accurate to what it advertised.
To make up for the inconvenience, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This don't show any info I can find more than this myself
Hello Scott,
Thank you for your feedback. You mentioned you have issues accessing the information you were searching for and the site not being accurate to what it advertised.
To make up for the inconvenience, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Quick. Included other individuals. Able to understand term
Hello Sandra,
Thank you for your feedback, and we appreciate your business. You mentioned you have issues accessing the information you were searching for and the site not being accurate to what it advertised.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
No information available. Says there is until you pay!
Hello Tammie,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Please know that the initial or preliminary search is provided as reference material only. It concludes that the information exists, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. Thus, we can't guarantee complete or accurate information because publicly available information varies.
To make up for the inconvenience, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I was sent here saying if I paid I could get the name of the owner, that does not seem to be the case and you have fraudulent taken my money
Hello Britt,
We're sorry to hear about your experience.
Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
To make up for the inconvenience, I have issued a $4.95 Trial Access Purchase refund to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Accurate information one address what inaccurate from a completely different state
Hello Antonio,
Thank you for the fantastic review! We are delighted that you like the service and find it a good source of information. If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
There have been many traffic violations and your database shows nothing.
There have been 3 divorces. Your database shows nothing. This is a big waste of $29.99. May I have a refund?
Hello Barbara,
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn't match your expectations.
We are a public records provider. Our site can only generate records that are available publicly. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
We see you have reached our Customer Care Team got assistance to cancel and refund your account with us. Please allow 3-5 business days for the refund process.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Your service is sadly lacking. Your information is all information I found for free online so paying for a week of this website was a total waste of my money. You gave me no information that I could not find out for free online by using a regular search engine. And using a free online search engine gave me more information for free than your $#*!ty website did for $4. I would like my money refunded. Your website sucks donkey $#*!s. Thank you for nothing. YOU SUCK DONKEY $#*!S WITH YOUR $#*!TY INFORMATION! I AM VERY, VERY, VERY, VERY, VERY UNHAPPY WITH YOUR $#*!TY SERVICE! The very least you could have done was give me the goddamn liens on the property records but you couldn't even do that. You didn't find any arrest records which I know about and you didn't find the liens I know are there. Your information SUCKS! Your website is useless and a waste of money and I will be reviewing your website at any and all places I can and telling everyone how bad you suck donkey $#*!s. YOU $#*!ING SUCK! You missed a criminal record of domestic abuse which is in the domestic abuse register, ya know, like the sexual predator register... So your website is dangerous to the public and has very misleading information. You SUCK!
It said you had owner information i see everything except that you lied
Hello Katrina,
We're sorry to hear about your experience. You mentioned you have issues accessing the information you were searching for and the site not being accurate to what it advertised.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you are on our 7-days trial period that is good up to the 24th of this month. If you fail to cancel, you will roll over into a monthly subscription of $19.95 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This site has even less information than what I already get for free on other sites. Is this a scam? Do you even really search? Or is it a sham?
Hello Christina,
Thank you for the review and for bringing this issue to our attention. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service.
Our site can only generate records that are available publicly. We can only gather information as is and as available, and we can't guarantee complete or accurate information because publicly available information varies.
To make up for the inconvenience, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
So far the information is outdated at Best and there are so many "data not on files" im honestly wondering why I paid anything for basic information I already knew.
Hello Andrea,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The report did not provide all of the advertised information
Hello Terrence!
Thank you for sharing your feedback, and we highly appreciate your business. You mentioned you have issues accessing the information you were searching for and the site not being accurate to what it advertised.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Disappointing I was trying to locate a person who claims he is a professional only minimal information was limited, ie no address
Hello Eve!
Thank you for sharing your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Please know that we collect our data from public data sources, and it may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
We see you are on our 7-days trial period that is good up to the 23rd of this month. If you fail to cancel, you will roll over into a monthly subscription of $9.95 until you cancel as agreed on check-out.
If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Could use more info about the person's criminal background
Hello Andrew!
Thank you for the review. Your feedback helps us get better.
We are optimistic that you will find it very useful as you continue using the site.
If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tresa,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
You mentioned you have issues accessing the information you were searching for and the site not being accurate to what it advertised.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com