From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
Hi Team could you please able to cancel my subscription account. Thanks
Good I really love your service and I enjoy it a lot
Hi Julien,
We appreciate you taking the time to give us a review. We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Baited it showed you had records on file for David M Harris. Which is me and said it had records which it pulled no records up
Hi David,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
This is very very very inaccurate! I searched myself and basically nothing came up. I know that shouldn't be! Then the addresses were wrong. You got a couple of them right. Im on all social media platforms but it shows im not. Basically this is kind of useless. So ill be cancelling my account. Id like to request a refund but given the content of this site i highly doubt that would be happening
Hi Jocelyn,
We sincerely apologize if the report you received is inaccurate. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you. We can also confirm that your account has been canceled; our company will no longer bill you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
You make me pay for something that doesn't tell me anything. I am being served but don't know why.
Hi Michael,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Listing old address, no info on anything! No autos when he owns 4 vehicles! What kind of crazy is this! Very unhappy!
Hi Cynthia,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Telling me you have information on a plate search, taking my money, then saying you don't have said information is fraud!
Further, I did not sign up for recurring charges. This was supposed to be a one time charge!
Hi Mark,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. The payment of $2.95 will allow you access until August 25,2021.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I want to cancel my subscription I better not be billed next month
Hi Bryan,
We're sorry to hear that you were not able to find the information you needed. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
As requested, we went ahead and canceled your account. Rest assured, our company will no longer bill you. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Paid search results BUT I have to pay more for "Premium Databases". I'll be cancelling this subscription soon.
Hi Jeff,
Thank you for taking the time to give us a review. We're sorry to hear that you'll be canceling soon. Premium Reports are optional add-on services only that are separate from your subscription. We have to pay a fee to access these additional and highly sensitive data, not available anywhere else. Premium reports are offered to you for an additional fee ranging from $9.00-$25.00 per report. If you need assistance, especially with your searches, please don't hesitate to contact our customer support team. It's free of charge.
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I put in a license plate number to get info on the owner not the car. I could have simply put in the vin # to KBB for the same info without paying.
Hi James,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We went ahead and canceled your account. We have also processed a refund of $4.95. Please expect the funds to reflect in 3 to 5 business days. Your account has been deactivated, and your email removed from our mailing list.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Half the information is not me.
The dates of the infractions is missing
Hi Charles,
We're sorry to hear that the report you received was incorrect and incomplete. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Did not provide the information that I was looking for
Hi Cary,
We sincerely apologize you were not able to find the information you were searching for on the site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I was lead to believe there was a substantial enough amount of info on the records about the person I looked up (myself) to justify me paying for a subscription, but once I paid and was brought to the report, the information I was looking for wasn't even there. I believe the service misrepresented itself and essentially tricked me into wasting my money. I would like a refund if possible.
Hi Brianna,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
Please be advised that we have canceled your account to prevent further charges. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I b elieve that the marketing was misleading in suggesting that I could get vehicle owner and title information from your website. All it did was tell me to call the state DMV and ask them.
Hi Amy,
We sincerely apologize if we could not provide the owner of the VIN you were searching for. We've tried to search using our secondary database and were successful. We have sent the result to your email. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Not helpful at all to me. Thank you. I have used many sites and this was the least helpful of all
Hi Jennifer,
We sincerely apologize if you were not able to find the information you were looking for. We would definitely like to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
What a waste of money. Needed a phone# and there is no information. I cancel
Hi Lisa,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We also went ahead and canceled your account to prevent further charges; our company will no longer bill you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
You showed me a summary ID of the person I was searching for at the beginning--accurate address, age, name--but when the search results came up she wasn't listed.
Hi Rohn,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
It didn't even bring up the correct person even though I clicked on the correct name
Hi Nicole,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
You have provided at least the owner s name which is satisfactory. How about an address?
Hi Rafael,
We're happy to hear that you could get the owner information of the plate you were searching for. To search for the exact address, we can run a Background Check. Kindly contact us via phone or email, and we'll be more than happy to help you. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Says with infotracer for fee will disclose Vin info and owners info. Not true. They want $9.95 extra to disclose current and past owners of vehicle... very very misleading and a complete waste of my money..
Hi Samara,
We sincerely apologize if we could not provide the information you needed. We tried searching sing our secondary database but were also unsuccessful. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We went ahead and canceled your account. We have also processed a refund of $4.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sushant,
We can confirm that your account has been canceled. Rest assured, our company will no longer bill you. If you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315