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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Searched 2 of my own email addresses as a test run and 1 address came up asmno info and the 2nd was for someone else, not me.
I need the owner's name. I paid for the services and I didn't get what I was told I would.
Hello Guy,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Love it gives me the information I need n to feel comfortable about anyone and everyone
Hi Ginger,
Thank you for taking the time to give us a review. We're happy you love the service and information you have received. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Although I wasn't able to get the information that I needed, she was still very clear in explaining to me why and I appreciate that
Hello Arthur,
Thank you for your kind words. We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The rep was very informative and helpful. She offered to help on everything and even offered to send me my search by email. Excellent service and very polite
Hi Keisha,
We're happy that you were satisfied with how we handled your concern. We hope that you would recommend us to your friends who will need the service that we offer. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The things that you've done is the same things I found on Google. I need more information more data, more usernames and passwords.
Hi Larry,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is showing me nothing. Person I'm searching for has a criminal history and it is not being provided. It's not accurate as of what I'm seeing
Hi Sergio,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Poor, I know this person does not live in Florida.
Hello Action,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I've searched for phone numbers & sometimes the person pops up and a few times it didn't, I had to search for the persons name and it show the phone number was registered to them. So it's a hit a miss sometimes
Hi Sonia,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
In the meantime, please reach out to us at askinfotracer@infotracer.com with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Arrests & Warrants, Criminal history, inmate records are not current. My search subject has been in jail for 3 months.
Hi John,
Our reports may not always be 100% up-to-date, accurate or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized. It is possible that records may exist that cannot be accessed digitally. Moreover, all materials and information available are provided "as is" and "as available," without warranties of any kind, either expressed or implied, and specifically including the warranties of merchantability and fitness for a particular purpose.
We would love to turn things around and help you out. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nothing I didn't get any information I was looking for
Hello Ana,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very pleasant, investigated and got the job done in about 5 mins... WOW!
Hi James,
We appreciate you taking the time to give us a review. We're happy you're satisfied with how quickly you were assisted. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You're asking too soon for a rating. But so far, it seems good.
Hi Zadok,
We're happy you find our service good so far. Please let us know if you need assistance, especially with your searches. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi well I found it misleading, showed enough for my to pay subscription and then zero results after paying.
Hi Christopher,
Thank you for taking the time to leave us your review.
Please know our Preliminary Search accesses a database to confirm the information on the individual. This information is provided as reference material. Once a customer enters the member's area, they are provided with several different search types to investigate their search subject thoroughly. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You have nothing to lose. They answer in the first ring. No questions ask. I was able to cancel my trail in less then 30 seconds.! I give them 10 star's. Will whole 5 star's.! Thx
Hi Oscar,
Thank you for sharing your experience with us. We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a pleasant day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No information available of any value. Waste of time
Hi Joyce,
We sincerely apologize if you could not find the information you were looking for on the site. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
I can confirm that your account has been canceled and refunded. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The customer care was on another level. I may not need the service but im floored by the understanding and well rounded people there.
Thank you again tom and sorry for the late reply.
Hello Robert,
Thank you for this fantastic review! We're happy you're satisfied with the assistance that Tom provided. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got what I was looking for. Thank you for all of your help. I will be sure to tell my friends about your website. It is so worth a look for anyone looking for the help you can offer
Hi Charles,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I waiting for about 15 minutes and I don't have nothing
Hello Monica,
We sincerely apologize for taking quite some time to get your report. Upon checking, I can see that you've reached out to customer service, and we have sent you a report. I hope you were able to get it. If not, please let me know. Please feel free to send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Yeah so you bait with a premium report, and then they either cost $25 for a monthly subscription for 5/month, or pay $10 a piece, your policies are just deceptive.
Hi Bethany,
We're sorry you're not satisfied with the pricing. The $24.95 monthly subscription will not only give you 5 Premium VIN Reports, but you will also have Unlimited Background, Criminal, Arrest, Phone Lookups, and other searches included. I can confirm that your account is canceled. Rest assured, our company will no longer bill you. The payment of $1.00 will allow you access to unlimited searches until July 23,2022. Please let us know if you need assistance, especially with your searches. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paula,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315