On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I just haven't had any time to evaluate any of the search results
I am a private investigator and I was able to find exactly what I needed using infotracer. This is a great service and easy to use!
Hi Ryan,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information for person 1 sounds like the person for I am searching
Hi Patricia,
We're happy you found the information you were looking for. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good service for the price. It may not be as in-depth at competitors like carfax, but it is hard to beat the $1 trial cost
Hi Jared,
Thank you for your kind words. We're happy you're satisfied with the service and our prices. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I dont recive a response only a confirmation about they recived mi request to cancel my suscpription
Hi Abril,
We did receive your cancellation request and have sent our response today. I can confirm that your account is canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Yes I received my title search but went through hell to do so and to reset my password I would like to cancel my subscription
Hi William,
We're sorry to hear you had difficulty getting the report you needed. Rest assured, we will be improving our services in the future. I can confirm that your account is canceled; our company will no longer bill you. Please let us know if there's anything we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased a report for a vehicle (a VIN lookup). I did not create any account, neither was i informed that by purchasing from them lock you enter into an automatic monthly subscription of $25. You have not choice in the the matter. After the purchase, they sent you an email stating this fact. If you never see the email (goes in spam account) you are charged. Sneaky unscrupulous (I cant say that word on her)!
Hello Rich,
We apologize for any confusion; however, on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
Please let us know if there's anything we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was nice, little bit hard to choose witch one is correct person when you get 4 different people, but its ok.
Hi Mantas,
Thank you for your feedback. We'll make sure to use this to improve our services in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead. And stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They provided all of the information I requested and in a reasonable, hell in an incredibly fast amount of time. I highly recommend them
Hi Twitch,
Thank you for your kind words. We're happy you're satisfied with the information you received and that you are recommending us to others. Please let us know if there's anything else we can help you with. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid first for them to tell me can't find anything and I knew it was not right
Hi Samantha,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
BEST SITE EVER FOR AUTO HISTORY DETAILS! THEY HAD INFORMATION NONE OF THE OTHER "BIG NAME" SITES HAVE. IT ALLOWED ME TO FIND OUT THE REAL HISTORY ON A CAR WITH A SALVAGE TITLE... INCLUDING EXACT DAMAGE AND ACCIDENT REPORT.
Hi Rebecca,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello,
We're happy you found information on the vehicle you were searching for. We're sorry, though, that there was information you could not find on the site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was able to find the information looking for very easy.
Hi Fred,
We're happy you found the information you needed quickly on the site. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Please let us know if there's anything we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Had a monthly charge that need to be cancelled. Told him my issue…. He asked a couple questions and it was solved under 3 minutes! Very efficient and pleasant service
Hello Buddy,
We're happy you're satisfied with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if there's anything else we can help you with. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is just a bunch of bull$#*! nothing is correct nothing makes any sense to me now I'm more confused then I was before I paid for a bunch of outdated bull$#*! if there was a way you wouldn't get 1 star I would put -2 star all the info I got from this I may as well flush it down the toilet and will definitely tell others not to waste there money on this stuff
Hello Ivan,
We appreciate your feedback, and we're sorry to hear that the information you received were outdated. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your site literally found NOTHING but addresses and not even current phone numbers. I have used other sites thay charge a dollar and Imgwt more information
Hi Heather,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not what I was expecting no owner contact info as advertised
Hi David,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fast and accurate. Overall pleased with the response
Hi Richard,
We're happy you found the information you needed and you find it accurate. We work hard to meet expectations like yours, and we're delighted to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info as described. Found quickly and up to date. Would recommend.
Hi Donna,
We're delighted you're satisfied with the information you received and that you will be recommending us to others. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got the information I needed and more. Your service is invaluable in ways you wouldn't understand. Thank you
Hi Bryan,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dale,
Thank you for still taking the time to give us a review despite your busy schedule. We hope to hear more about your experience once you have the time. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315