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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Yurt was top notch…She cancelled service immediately and was responsive to my needs and walked me through my search needs by assisting me with website…
Hello Tisha,
Your review is greatly appreciated. We're happy you're satisfied with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I requested a refund, and was given one without any problem at all. They were prompt and polite. I will deal with this company again.
Hello Laura,
We value your feedback and are happy to know you're satisfied with the assistance you received. This is an experience we always want all our customers to have. And we are delighted we hit the mark for you!
We look forward to assisting you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She was just excellent! Knowledgeable, proficient and cordial!
Hi Holly,
Wow! Thank you for this excellent review. We're happy you're satisfied with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was great! Loved everything about it, especially the numerous features the site has for users.
Hi Gabriel,
Thank you for your kind words! We're happy you're satisfied with the service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not clear that you're automatically signed on to a subscription! The info was not what I actually wanted, but it did contain a lot of info so was ok.
Hi Anna,
I apologize for any confusion; however, on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
I can confirm that your account is canceled. Rest assured, our company will no longer bill you. The payment of $2.95 will allow you access until August 23,2022. Please let us know if there's anything else we can help you with. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Morgan was a wonderful and pleasant representative. Her help was beyond what I was expecting. She even called me back to verify more Information.
Hello Charles,
Thank you for your feedback. We're happy you're satisfied with the assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The two reports I ran said no social media accounts for either individual. No public records. That was false.
The information I had to pay for I could have obtained in 5 mins free. Do not waste your money.
Hi Michele,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The agent I spoke to was helpful and professional and courteous. She offered to assist me further and I appreciate that.
Hi Po,
We're happy you're satisfied with the assistance you received. We'll make sure she reads your feedback. This will surely make her day. Please let us know if htere's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Called to revise my agreement. Left a call back message and got a call within minutes. The associate helped me without any issues other than my reason for the call
Hi Jim,
We're happy you're satisfied with customer service. We hope to work with you again soon! Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
...
Hello Andre,
Thank you for taking the time to give us a rating. It seems like you were not satisfied with the service. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Pretty good thank you for help me lot I appreciate
Hi Brandon,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Deceptive. No real information supplied, just an offer for "Premium Services." Fraud.
Hi Anthony,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Website advertised being able to look up current and past owners. Don't see that info and it's the only reason I paid for this service. Please show me how to find that info or give me a refund.
Hello David,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello,
Thank you for taking the time to give us a rating. Please let us know if there's anything we can help you with, especially with your searches. Rest assured, we're here for you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Website is exactly the same as Reports Finder. Complete scam. Trying to resolve a crash, and these sites take advantage.
Hello Brendan,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.
Please contact us at askinfotracer@infotracer.com with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She was very helpful and she's a good worker. I would definitely say if anyone need an issue resolved, she is the right person to talk with.
Hello Kashane,
We're happy you're satisfied with customer service. We'll ensure she reads your feedback; this will make her day. Please let us know if there's anything else we can help toy with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great fast and easy I would def use again in the future If needed
Hi Rudy,
Thank you for this fantastic review! We're happy you find the site fast and easy to use. We hope to work with you again in the future. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Amazing customer support! Will definitely recommend
Hi Eve,
We're happy you're satisfied with customer service and that you will be recommending us to others. We work hard to meet expectations like yours, and we’re pleased to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fine. There was no information for me to read. Therefore I had nothing to review which really didn't help me with my issue.
Hello Nathan,
We're sorry to hear that you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ryan,
I apologize that you could not find the information on our site. I want to change your experience and assist you in getting what you need. Please give us a call or send us an email at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315