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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
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Good info, found what was needed in record time. Would recommend service to others
Hi Michael,
We're glad you're content with the information you got and will spread the word about us. We always want our customers to have this kind of experience, so we're glad we delivered on that promise for you. Enjoy your day to the fullest, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bee was quick and fast to get what I wanted done. Great customer service!
Hi Haliey,
Thank you for taking the time to give us a review. We're happy you're satisfied with how Bee did. We'll ensure she reads your review; this will make her day. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There good but I hated to have to be told if I wanted better info I would have to pay he increased amount to see the information.
Hi Donnene,
Thank you for posting a review. I'm sorry you're not satisfied with the report you received. Please note that Premium Reports are optional add-on services separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees. To know more about the services we offer and where we get data from, please visit this link: https://members.infotracer.com/customer/faq.
Since this is not an experience we want our customers to have, I want to assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, I'm here to help you.
I look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Shows that there have been no arrests yet he's sitting in jail right now. Absolute waste of money
Hi Andrea,
We value your input and are sorry to learn that you weren't happy with the report you got. We want to make things right by helping you obtain the data you require.
You can contact us at askinfotracer@infotracer.com, or we can book a call whenever you are available. We're here to assist you, so don't worry.
We are eager to hear from you. Good luck with your day, and be careful.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is not at all what I expected appreciate the waste of time and money
Hi Eric,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I noticed a charge on my card that I didn't recognize, so I contacted customer service and the were right on the ball with finding out and correcting my problem ASAP. I was very impressed. I give a 10/10 on customer service! Great Job!
Hi Melissa,
We appreciate this fantastic review. We're glad you think our customer service is good. We put a lot of effort towards exceeding expectations like yours, and we're happy to say we succeeded in doing so. Let us know if there is anything else we can do to assist you. Good luck with your day, and be careful.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know this person has warrants - your search came back 0. I also know this person never lived outside of the state of Massachusetts - your search indicates they did. I think I just wasted my $$
Hello Maureen,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I called due to a credit charge I was not familiar. The customer service representative Giezel was extremely helpful. She is an asset to your company.
Hello Sharon,
Thank you for your review. We're happy you're satisfied with the assistance you received from Giezel. We'll ensure she reads your review; this will make her day. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Customer service Rep was polite and professional. The cancellation process was quicker than I thought.
Hello Kim,
Thank you for this excellent review! We are happy that you are satisfied with the assistance you received. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder. We look forward to working with you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The representative understood my issue and was able to resolve satisfactorily. I'm glad the chat option was an option as I was in a panic for help. I want Thank you for your assistance.
Hello Alicia,
Thank you for your kind words. We are happy that you are satisfied with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. We look forward to working with you again. Have an amazing day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was great. We entered the name we were searching and got results promptly
Hello David,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Sam,
Thank you for your kind words. We are happy that you are satisfied with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. We look forward to working with you again. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The Report did not have the information I needed - that is, the registered owner of a vehicle in Indiana. I was not made aware from the beginning that there would be payment to access "Premium Report". The Premium Report also did not have the information I needed. I was directed to another cite to obtain the information. Please make it clear from the beginning exactly what is contained for the payment one makes.
Hello Mainah,
Thank you for sharing your feedback. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Terrible I couldn't get the info I needed I couldn't download the report and when I tried to pay the extra fee to see the previous owner of this car I just bought it wouldn't let me even though it says I can pay 8$ and some odd cents to see the full report it wouldn't let me pay
Hello Javier,
Thank you for taking the time to provide us feedback. We regret that you were unable to download the report or purchase the additional information.
After reviewing your search, we were unable to locate any more details on the car you were looking for. The license plate information you are attempting to access may be restricted and protected by the Driver’s Privacy Protection Act (DPPA). We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Due to legal state restrictions beyond our control, data may contain errors and omissions.
Rest assured that we will continue to improve and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great. It was very helpful I'll definitely recommend to anyone. Thank you
Nicholas
Hello Nicholas,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Hadyl,
Thank you for this excellent review! Please let us know if you need assistance, especially with your searches. Please give us a call or send us an email at askinfotracer@infotracer.com. Rest assured, we are here to help.
Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was looking for liens and did not find any, hopefully there was nothing else on there
Hi Dean,
Thank you for this excellent review! We’re happy that you are satisfied with our service. We hope that you will also recommend us to others. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Needed more information about the plate entered. Information provided I already knew.
Hi Joanne,
Thank you for taking the time to give us a review, and we are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Junie was understanding, helpful, did not waste my time, and let me know the next steps in the process. She was professional, and understanding and direct in her approach to meet my request. Thank you! You made it easy!
Hello Hilda,
Thank you for this excellent review! We're happy you're satisfied with the assistance you received. We'll ensure that she reads your feedback; this will make her day. In case you need further help from us, feel free to contact us anytime. Have a wonderful day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315