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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This website is a scam after you have paid for the service you have to pay more to really see anything
I used this website because it specifically stated that license plate look up results will include vehicle owner information. Once I paid the fee, the only info they provided were related to the car specifications. Do not waste your money, you can easily get that info on Carfax for free.
Hello Imen,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Offer year but still have to pay for any real info... waist!
Hello Jessica,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wasn't able to get what I needed. I was just trying to look up a license plate to see who was driving because they were on their phone.
Hello Connor,
Thank you for taking the time to give us a review. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Its good not sure if i understand how to use it this
Hi Victor,
Thank you for this excellent review! We’re happy that you are satisfied with our service. If you need further assistance, please do not hesitate to contact us at your most convenient time. We are here to assist! Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This has part of my information mixed with other people I have never heard of and I was arrested on January 17th in childress texas
Hello Henry,
We appreciate your feedback and are sorry that you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We would love to assist you and improve your experience. Please give us a call or send us an email at askinfotracer@infotracer.com. We look forward to hearing from you! Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You pay one price then don't get the info as presented on the website it's misleading
Hi R,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Dru,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So thank you again, and we hope you have a wonderful day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
He was very nice and stayed with me until my problems were resolved. Very professional.
Hello Tamara,
Thank you for this excellent review! We're happy you're satisfied with the assistance you received. We'll ensure that he reads your feedback; this will make his day. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Does not provide the info expected - misleading customers
Hi Erin,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Garbage Info that I could find for free elsewhere, You blurred more out thinking there was ALOT more this is a rip off even though it's a trial...
Hello Charlie,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Only the name was given. No other info.
Waste of money.
Hello Stephen,
We appreciate your feedback and are sorry that you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I called InfoTracer and spoke with Darrah fully expecting to be unsatisfied with the outcome. I was pleasantly surprised when speaking to Darrah, resolving my problem to my satisfaction and experiencing an unexpected outcome.
Hello Michael,
Thank you for this excellent review! We're happy you're satisfied with the assistance you received. We'll ensure that she reads your feedback; this will make her day. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Candy not only took my request to cancel seriously, she also went the extra mile to resolve my issue. I was so impressed!
Hello Christine,
Thank you for sharing your feedback with us! We're happy that you are satisfied with the assistance you received from Candy. We'll ensure she reads your review; this will make her day. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got what I needed but it was not what I expected. Unfortunately at this Time I have given up on my search that was needed
Hello Philip,
Thank you for your feedback. We're sorry you're not satisfied with the information you received. Rest assured; we will be working on improving our services in the future. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Super fast! Thought it was gonna take at least two days and was kinda sad about it but its great its really fast.
Hi Annabelle,
Thank you for leaving us an excellent review! We're happy that you were satisfied with our service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good place to get info on vehicles or people. Also very fast and to the point so for a trail it's good. 30 dollars I think it's a fair price.
Hi David,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you again, and we hope you have a wonderful day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was uncertain whether I'd even be able to cancel the service, let alone, get any money back for charges made to my personal credit card (instead of my employer's company card), and I was able to accomplish both. Efficiently, quickly, and with ease. My experience was impressively pleasant and I found it very simple and easy to navigate. Thanks!
Hello Ana,
Your review is highly appreciated! We’re happy that you are satisfied with our service and that our site is easy to navigate. We always put the satisfaction of our customers first, and we are delighted that we were able to deliver that.
We look forward to working with you again. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid, not really understanding what I was paying for. I provided an IP address, Infotracer provided me with a 'location', but no concrete detail. The closest property was a garden centre does that mean the IP address is there?
Hi Nicholas,
We're sorry to hear you're dissatisfied with the information you received. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
We try our best to provide accurate information; however, our records are from different public sources. We do not own it, and we do not have control of its content. I hope you understand. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My hospital has me checking vehicles so we can get them moved. This is a very private issue and must be kept confidential. I certainly appreciate it. Fire lanes are no joking matter.
Hello Richard,
I agree; fire lanes are no joking matter, and thank you for sharing your experience with us! We're happy you're satisfied with the service. We hope you will continue to use our site and recommend us to others. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Beverly,
We appreciate your feedback, and we're sorry you were dissatisfied with the report you received. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315