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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was knocking around trying to find someone I hadn't spoken to in 10 years, without success. This worked!
I needed an IP address. Someone stole my wallet and used my card
Hello Kristen,
Thank you for leaving us a review! We truly appreciate you taking the time to share your experience with us. We always value our customers' experiences and satisfaction, and your review makes us want to work harder.
Please let us know if there's anything else we can help you with. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick results needed to check on possible purchase of different vehicle found what I needed very helpful website.
Hi Debbie,
Thank you for the five stars! I'm happy you found the information you needed. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
User Friendly So easy to use. Great Services. Thanks
Hi William,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was Lead to believing that I would find name of vehicle owner and that seems to not be the info provided.
Hello Zackery,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not bad but needed more detail in my search as I'm looking for a lost loved one.
Hello Lanuola,
We appreciate your feedback and are sorry that the report you received was limited. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bad terrible not great I want to cancel right now but it won't let me
Hello Alyvia,
I'm sorry about what happened. Upon checking your account, I can confirm that your account is canceled. Rest assured; our company will no longer bill you. With that said, we would love to turn things around and help you out. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did receive the report but didn't have info needed. We know for fact court cases but says none
Hello Diane,
Thank you for taking the time to give us a review. Please accept my apologies if we were not able to satisfy your needs. We want to change your experience and assist you in getting the information. Active court hearings and outstanding arrests/warrants are not presumed open to the public as these are ongoing state processes. But we can always double-check the information you need.
If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
I am looking forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I can't use it as I live in Australia and found it very hard to unsubscribe payment and unsubscribe to this
Hello Nicole,
I appreciate your feedback and apologize if our service didn't meet your standards. We are working hard to improve and expand our international search service, but the information we gather is still limited. You may always check back for updated information as we regularly update it.
Upon checking, I can see that you've already reached out to customer service. Please know that Infotracer allows customers to cancel their account easily by:
- Go to the "My Account" tab and select "Cancel Subscription."
- Giving us a call at 1-800-791-1427
You may also find the steps to cancel by visiting this link: https://infotracer.com/faq/. I can confirm that your account is canceled. Rest assured; our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's nice but it's just not for me and the prices I just don't like
Hi Lionel,
Thank you for your feedback. Please know that this will help us improve. I'll make sure to forward this to the team. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My information is as used fraudulently and Juni took care of everything right away and issued my refund
Hi Tammy,
I'm happy to hear that you were satisfied with the assistance you received. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You've obviously worded the titles of your ads very carefully. You misled me by my not having access to a premium report without paying yet another fee. Good for you. Bad for the consumer.
Hello Kim,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Relatively useless. This site gives you information that you can easily get online without having to pay any money.
Hi Frankie,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Isaac,
Thank you for this fantastic review! We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So recently I was hit by a car and they fled the scene. I had their license plate so I looked it up under info tracer. Something didn't sit right with me so I ran another report on my own license plate of a car I've owned since 2018 and it's registered in my name. They gave me incorrect information and didn't even list me as the owner at all. Do not waste your money of false reports.
Hello Nancy,
Thanks for taking the time to let us know about your experience. I’ve tried to locate your account using the name you provided on this review but was unsuccessful.
I would love to look into this further! Please send an email to askinfotracer@infotracer.com, and I'll be more than happy to help.
I look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Margie,
Your review is highly appreciated! This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Giselle took care of everything quickly. She answered all my questions and made the process smooth.
Hello Carlos,
Thank you for the five stars! We’re happy that you are satisfied with our quick response. We always put the satisfaction of our customers first, and we are delighted that we were able to deliver that. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased the service because I was needing license plate owner information. Your website advertised having this information. It was not available when I tried to access it.
Hello Byron,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Amber,
We appreciate your feedback, and we’re sorry that you were dissatisfied with the information received. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We would love to assist you and improve your experience. Please give us a call or send us an email at askinfotracer@infotracer.com. We look forward to hearing from you! Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I bought one VIN report, but got billed for a month's worth. The awesome customer service rep refunded me since I was not supposed be billed for that and held up their promise to guarantee customer satisfaction and give me the exact services I needed.
Hi Haley,
Thank you for the five stars! We're happy you're satisfied with the service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael,
Thank you for sharing your experience with us! We're happy you're satisfied with the service. We hope you will continue to use our site and recommend us to others. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315