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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick searching through a lot of records and hope the search is successful
Hello Mary,
Thank you for your positive review! We're glad you got the answers you needed and finally solved the mystery of those calls.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertising, did not provide information it said it would
Hello Jennifer,
Thank you for sharing your feedback. I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very courteous Customer Service person on phone. Efficient! Answered questions I didn't even have to ask!
Hello Dean,
Thank you for the 5-star review! We're thrilled you had a positive experience with our Customer Service representative. Providing fast, efficient, and courteous service is always our goal, and we're glad we could exceed your expectations.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No owner info it asked what i needed yet wants more than the 1.00 for it
Hi Caleb,
Thank you for sharing your feedback. I’m sorry you did not receive the information you needed.
Premium reports are extra services you can purchase that are not included in your subscription. We must pay a charge to obtain this extra, extremely private information unavailable elsewhere.
I also checked the information, but couldn’t locate anything in our database. Access might be restricted under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. If there's anything else you need assistance with, don't hesitate to contact us. We're here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You led me to believe you had more information than you provided.
Hi Russell,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you were looking for.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area.
I tried searching for the information you needed, but was unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I don't know yet I just got the damn app so give me some time to see what it has to offer if I'm not happy with it trust me you will know
Hi Melvin,
Thank you for your feedback. We understand that you're just getting started with the app, and we truly appreciate your honesty.
Our goal is to provide a valuable and seamless experience, and we’re here to support you every step of the way as you explore what the platform has to offer. If anything falls short of your expectations, we want to hear about it. Please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Overall, insight, almost an information overlaid at times.
Hi Tommie,
Thank you for taking the time to share your thoughts with us. We appreciate your 3-star rating and your insight.
We’re always looking for ways to streamline the experience and make feedback more actionable. We'd be grateful for the opportunity to learn and improve if you have any specific suggestions or moments you’d be willing to share in more detail. Feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ripoff$#fbbhygbdbdjxkcjccmmdndjdbzbzbxzjdjsndndndndn
Hi Ryan,
Thank you for sharing your feedback. I’m sorry you did not find the information you needed.
Our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current or complete. You can see the details on this link:
https://infotracer.com/terms/
I tried to search for the information, but to no avail. The information might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.
Let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was super easy to do the research I needed to. Got the answer I needed!
Hi Virginia,
Thank you for your feedback! We're glad your research process was seamless and you quickly found the answers you needed.
If you need further assistance or have additional questions, please don’t hesitate to reach out. We're always here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got the information I was looking for. Very quick results and great intro price for the 7 day trial
Hi Malorie,
Thank you for sharing your experience. We're glad you were able to access the information you needed with such ease and efficiency. It's great to know that our 7-day trial has already demonstrated its value.
If you have any further questions or need assistance exploring our platform, please don’t hesitate to contact us. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid I did not get the information I wanted. I got charged twice on top of that
Hello Lisa,
Thank you for leaving a review. I'm sorry we could not provide the information you needed.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, I can only see the charge for the 7-day trial. Please be advised that your account is active and will renew on June 20,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nice information to have when neighbors park their vehicles on your lawn
Hello Robert,
Thank you for the 5-star review! We're glad you found the information helpful—dealing with neighbors parking on your lawn can be frustrating.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was misled on this site. I was not provided the owner's name of the car. Researching a hit and run.
Hello Kirsten,
Thank you for your feedback. I'm sorry we could not provide the vehicle's owner information.
I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to see who is the owner of that car and it was advertised
Hello Yousef,
Thank you for your review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information.com is spot on. Easy to use low cost. Clear information an yiu can download to pdf.
Hello Janet,
Thank you for your positive feedback! We’re happy you found Information.com easy to use, affordable, and straightforward. The ability to download to PDF is a helpful feature—we’re glad it’s working well for you!
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My experience ha been overall great. No bugs or difficulties encountered.
Hello Ben,
Thank you so much for the kind words! We're thrilled you've had a smooth and positive experience. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I bought this and you cannot get drivers info after first payment they also want a $10 payment I'm sure they still wouldn't have
Hello Kejuauna,
Thank you for your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on June 19,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bait and switch. Information stated on webpage is not available unless premium purchase. VERY poor experience. Will be cancelling immediately!
Hello Eric,
Thank you for leaving a review. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am just trying to remove my data. It is not obvious how to do so. I especially do not like the program 1) enrolls me in auto renew and 2) issues upsell screens.
Hello Susan,
Thank you for sharing your feedback. I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please know that you will only be charged with the monthly subscription if there's no cancellation before the trial ends.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have forwarded your request for data removal to our Opt-out team, and one of them will be working on this immediately. You will receive the completion confirmation within 24-72 hours.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joanne,
Thank you for your review! We're glad you found the search process quick and efficient. We hope you found the information you were looking for!
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315