Indian Wedding Saree

I placed an order about 2 months ahead of when I needed my outfit by. I placed order in January and needed the outfit for March for an important family function. When I checked the next day the product was discontinued but I was hopeful I was one of the last who could receive the product. After 3 whole weeks got an email saying I needed to place a next order since the product was discontinued and they would credit the money towards the next order while I would have to pay any additional fee. My next biggest question was will the new outfit come in time? Then i was immediately told the original outfit was back in production by the Sales team and I would receive the order by the end of February. I never heard anything from them until I reached out asking what was taking so long by the end of February. It takes a whole week for the item to be delivered to be from dispatch date. Whomever I spoke to was very rude and always sounded half asleep every time I called to inquire about the dispatch date. They kept telling me that the item is in production going through quality checks and I will surely have the outfit by end of February. By the end of February, they changed the dispatch date to March saying that they had a busy Holi season. My order was placed well before Holi season began. Eventually they gave me a dispatch date AFTER when i needed the outfit but I knew better than to think the outfit will come. I decided to cancel the order and of course they were so quick to say okay. Why could they just not tell me truth that I couldn't get my outfit? I had to rush to find a new outfit for my event causing so much unnecessary stress. I asked for some credit to my account for future purposes due to the hassle I had to go through with them and they said no. This is horrible service.

I have been shopping from indianweddingsarees for past 5 years. And for past 3 years i have been facing issue of delayed delivery a lot. I as customer place my order way beforehand but indianweddingsarees is not been able to delivery my order on the expected date. The reasons are failed quailty check and recent one is production delay.
And one time this year in June was advised the purchased item has discontinued and will not have it online anymore. But a month later that item was back online again.

My recent order ******* was placed on 21/8/17. Tentative delivery date was 15/9/17 till now i have not received my order. The outfit is a gift to be worn by my mother in law for her son wedding function starting from 25/10/17. And it needs to be stitched.
I have been communications with one of their staff but he has not been of any help.

After my enquiries i was told
- 6 days delay then
- 13 days and now another
- 13 days. Tentative delivery is 18/10/17
I have given lot of consideration and have been giving indianweddingsarees to make me happy customer but they failed badly.

Because of these experiences i did my shopping from indianclothstore and they really looked after me. Even i have told my other families to shop from the new site.
Reason i shopped from indianweddingsarees i couldn't find the item with other retailer.

I have suffered a lot with indianweddingsarees. So management of indianweddingsarees if you read my experience please do some thing about it.
And the email you send customers is pathetic serve no purpose.
" subject: delay in shipping order..." is useless please read the content.
Email content "Please confirm if this is fine. If there is a strict timelines to adhere to, do share it avoid any issue"
I have communicated my strict deadline but doesnt makes a differences to your company.