I ordered 84 beaker mugs with silicone handles. Terrible quality! The handle is so wobbly and unstable that it cannot hold liquids - the mug is UNSAFE. These containers are not mugs! False advertising!
The quality of the print and our logo is also poor!
When I contacted them regarding this issue, they categorically refused to consider any concession.
Terrible service, rude and unprofessional.
Stay away from this company!
I was raised in Iowa
Moved to coast for love and work
Found imprintitems.com late one day last month when my normal swag guy was closed already at 4pm eastern time
Not only did imprintitems answer
They stayed late until nearly 7 pm there time
The got my rush order processed right away for us. They also sent us a mock up 5 minutes after we ordered and revised it twice while I was on the phone
I miss that midwestern service & am glad to have found them
Was told they wouldn't ship an item without a wire transfer. I then told them they could make the shipping & billing address the same & I would just forward it myself, as any prepaid wire transfer requirement is likely a scam with no backing from Visa's fraud dept. Didn't hear back from them for 5 days, so I called the number listed. They (being the owner Jon R VanBuren) continued to refuse to ship the product, and yet refused to provide a reason...I can only conclude the business is a scam. Oh, and he was unbelievably rude, which doesn't necessarily make a business bad...unless that employee also happens to be the owner.
They got me costs a mock up and processed order 9 hrs before other companies even replied to inquiry